Neotel Speed Tests

agentrfr said:
Neoconnect Prime Unlimited
RSSI: 67
P/N: 320

Last Result:
Download Speed: 1427 kbps (178.4 KB/sec transfer rate)
Upload Speed: 78 kbps (9.8 KB/sec transfer rate)
Click to expand...

I've now matched your RSSI, now let's see if I can match your speed :)

Edit:

RSSI: 67
PN: 152 <-- What is this?

Last Result:
Download Speed: 2464 kbps (308 KB/sec transfer rate)
Upload Speed: 96 kbps (12 KB/sec transfer rate)
 
Last edited:
Nice DarkDenim

The P/N is the tower number, sort of like an ID. I put it on there so the neotel techies know which towers are working and which ones are not. Turns out that both yours and my towers work ^_^... at least when they are online.

@neorep

Tower 320 is offline :'(
Right now I'm connection to a tower somewhere the other side of doughlasdale. Speeds of 10kB/s. Send out the techies quick ploxxx :D
 
agentrfr said:
Nice DarkDenim

The P/N is the tower number, sort of like an ID. I put it on there so the neotel techies know which towers are working and which ones are not. Turns out that both yours and my towers work ^_^... at least when they are online.

@neorep

Tower 320 is offline :'(
Right now I'm connection to a tower somewhere the other side of doughlasdale. Speeds of 10kB/s. Send out the techies quick ploxxx :D
Click to expand...

Tower 152 is down and I'm now connecting to tower 304 and getting crap speeds, i.e. 132kbs :sick:
 
lol. This is epic DarkDenim.

So far you, PeteGT and I that did have previously great speeds have had each of our towers shut down... lets hope they making them fasta :D

GO NEOTECHS GO
 
This is a mobile technology. If you aren't connecting to a particular tower, it doesn't necessarily mean that it's down, just that the signal from another tower is stronger at the time, which will happen as the load shifts on the network (or if you move, of course). The throughput depends on the level of the tower's signal level, but is also affected level of the signal from surrounding towers, and the terminal will hand off for optimum performance (throughput, but also network load).
 
Your Service Type: NeoConnect
Location: New Market, Alberton
Time: 22:05
Download Speed: 288 kbps (36 KB/sec transfer rate)
Upload Speed: 40 kbps (5 KB/sec transfer rate)
 
@ads

I practically live just up the road from the tower, so I know that when my RSSI jumps from 67 to 86, then there is an obvious problem with the tower right next to me (seeing that I'm no longer connected to it, as ive been moved from tower 320 to 304).

I knowz what Im talking about :P

Anyway, tower 320 is still offline. Speeds have gone down to 13kB/s. Help neorep.... please.... I'm dying here
 
agentrfr said:
@ads

I practically live just up the road from the tower, so I know that when my RSSI jumps from 67 to 86, then there is an obvious problem with the tower right next to me (seeing that I'm no longer connected to it, as ive been moved from tower 320 to 304).

I knowz what Im talking about :P

Anyway, tower 320 is still offline. Speeds have gone down to 13kB/s. Help neorep.... please.... I'm dying here
Click to expand...

Sadly, I'm also connected to tower 304 and getting round about the same crap speeds as you :sick:

Neotel please fix towers 152 and 320.
 
Last edited:
Today is possibly the worse day of connectivity, neither speedtest.net or speedtest.neotel.co.za want to load, so unfortunately I can't display how bad my connection is.

The only indicator is that a 17mb download from itunes app store is estimating that the download should be complete in just over 1 day.

Yes it is now 11 days without any real connectivity, numerous calls to Neotel and escalate (PMs) to the Neotel rep have made no difference. Whatever Neotel did on or just before the 7th May has resulted in the the network connectivity in Parkhurst to be completely unusable. :mad:

I have also sent emails to [email protected] and [email protected] + posted a complaint on hellopeter.com, next step is either to lodge a complaint with ICASA or to request cancellation of my contract for failure to deliver the service I am paying for.

I raise a caution to any new or potential subscribers reading these threads that Neotel is not a company to consider, until the majority of reports in these threads are positive. A key focus point is whether Neotel is still experiencing "network" problems

Note: When I commenced service with Neotel my signal strength was excellent; speeds experienced average around 1.7 Mbps download and 800Kbps upload. In the last month my signal has gone progressively from excellent to fair, to now almost non-existent.


FYI The messages I have received from Neotel's helpdesk and Rep when reporting these issues vary from:
  • We have a national problem affecting the majority of users, please be patient we have contracted "technical" experts to look at the issue (still no improvement, in fact the connection has gotten worse)
  • Although we have problems, we have addressed these and the reports from a majority of users has been positive (mmmhhh sounds like they are ignoring my problem).
  • The problem has been escalated to management, expect a call (still no call, even though I have called many times).
  • You have been sent an email to explain you situation (Neotel's 1st attempt at sending this email failed; I question whether they even sent this, it was only sent once I request the helpdesk to resend it, BTW the email is basically same as bullet point two, see copy below)
  • Your issue has been escalated to the complaints department, they will be calling you (still no call)
  • ..and the worst of all... Neotel can decide to discontinue services in certain areas (this was mentioned to me by a helpdesk agent, when I asked how it was possible for my signal to go from excellent to fair)
  • You will be credited for the days without service (to date I have not received any emails confirming this, or have seen any credit on my account)
  • When I asked for the head of the technical department's email + CEO's email, I was given incorrect email addresses... :sick:

In summary:
  • If you need a reliable internet service provider, then please (I am being honest) stay away from Neotel. Yes I admit when the service works at it's peak; it was great. The problem is that it is inconsistent at best, and heaven forbid you never end up with a problem like mine. :mad:
  • Biggest problem is that they never have the decency to returns any calls, or send emails.

Dear Valued Client (Yes your lack of reactivity really makes me feel valued :sick:),

We would like to thank you for your patience in our endeavour to resolve technical issues we have been experiencing on our network.
We have received some positive feedback since the last phase of change implementation.
We have implemented the configuration changes on our network.
As it stands we are monitoring these changes.
The feedback received from our Network department has been positive.
Further to this we are still investigating opportunities to improve the current situation.
We believe that these changes should allow you to use your service more efficiently and we would value your feedback on the status of your service/s.
Please note that we will continue to update you on our progress (no more updates since this one either phone or email).
Kind Regards
Neotel Technical Support Team
 
Last edited:
[)roi(] I feel sorry for you. Your experience proves that Neotel's customer service is worse than Telkoms' :eek:
Too bad I can't get ADSL till next year (complex still under construction) :(
 
NeoConnect Prime Unlimited
Douglasdale JHB
17:20
Download Speed: 0.27Mb/s <-- down from 2.4Mb/s since Friday :mad:
Upload Speed: 0.10Mb/s
Latency 360 ms

RSSI: 78
PN: 304

 
Neoflex Data
Cape Town, Wynberg
18:38
Speed Down: 1976kbps
Speed Up: 125kbps
Latency: 198
RSSI: 82
 
Depending on where I turn my antenna, I can get tower 300, 152 or 312. Best speeds so far is on tower 300. I'm getting around 30kB/s.... for now that is.

Neorep fix tower 320 ploxxxxx :D
 
agentrfr said:
Depending on where I turn my antenna, I can get tower 300, 152 or 312. Best speeds so far is on tower 300. I'm getting around 30kB/s.... for now that is.

Neorep fix tower 320 ploxxxxx :D
Click to expand...

I've given up. Guess I'll have to get my antenna installed on the roof. Problem is had I installed it last week I'd be screwed now because of the change to my coverage as the antenna would be pointing in the wrong direction :eek:
 
Hey all...any one having signal problems should really invest in the Poynting Yagi antenna!!

With Yagi Antenna

Neoflex Data
Cape Town, Wynberg Tower
18:25
Speed Down: 2886 kbps
Speed Up: 632 kbps
Latency: 186
RSSI: 53

Without Yagi Antenna
Cape Town, Wynberg Tower
18:38
Speed Down: 1976kbps
Speed Up: 125kbps
Latency: 198
RSSI: 82
 
Personally, I would rather get the LPDA-A rather than the yagi, as the LPDA has a higher frequency range that will support the other newer neotel phone frequencies when they come out, and it has slightly higher gain on the 800mHz band. I think its worth the R200 extra :D
 
agentrfr said:
Personally, I would rather get the LPDA-A rather than the yagi, as the LPDA has a higher frequency range that will support the other newer neotel phone frequencies when they come out, and it has slightly higher gain on the 800mHz band. I think its worth the R200 extra :D
Click to expand...

@agentrfr - I guess that'll do as well:D but for now im happy with the yagi:cool:
 
MDE: Where did you get your yagi from ? and how much was it.

And was it worth it?
Im getting an RSSI of about 75->77; but recently its jumped up to 83. So i'm thinking I should go external antenna.
 
@busker - Got it from Poynting Direct in Milnerton. Its 590 ex vat
Well it def was worth it...my RSSI was sitting around 89/90 and once i got it went down to 54.
 
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