Never, never never never use Afrihost for a VPS solution

ghoti said:
As predicted, the client has bailed. I guess Ill be out of pocket for R7000. Thank you Afrihost. Merry xmas to you as well.
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We're really sorry that you feel this way, our overage charges are made very clear. We don't want to conceal or hide anything from our clients.
 
AfriGuy said:
We're really sorry that you feel this way, our overage charges are made very clear. We don't want to conceal or hide anything from our clients.
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Yeah, you perhaps wanna work on that email that reports overage (so a client can get warned.. as I made the mistake of thinking it was reliable) and you might just wanna bill the person on the month so if there is an issue, they are made aware of it and not screwed over for it 2 months later.

Anyways, I wont be directly doing business with you ever again and I have warned my friends of the risks involved with doing business with you (just as I warn them about how Vodacom can screw them with data charges). I understand your perspective, but at least when Vodacom screw you OOB you get billed on the month. They dont wait a couple of months so your bill goes higher then only tell you.
 
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Arthur said:
BTW, consumers are not a special category with exceptional rights. If the law says otherwise, it shouldn't.
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Our statutory law however does - whether it should or shouldn't is a political discussion [personally I am in the camp that is opposed to regulation in the name of consumer protection but my real complaint is the restrictions on the right to contract - I am quite happy for the default position to be consumer friendly provisions provided that parties can contract around, "plain English in contract" statutes annoy me more than anything because they simply promote higher costs of business and bizarre abuse practices] - BUT Ghoti on the version of facts presented is not a consumer.
 
ghoti said:
Yeah, you perhaps wanna work on that email that reports overage (so a client can get warned.. as I made the mistake of thinking it was reliable) and you might just wanna bill the person on the month so if there is an issue, they are made aware of it and not screwed over for it 2 months later.

Anyways, I wont be directly doing business with you ever again and I have warned my friends of the risks involved with doing business with you (just as I warn them about how Vodacom can screw them with data charges). I understand your perspective, but at least when Vodacom screw you OOB you get billed on the month. They dont wait a couple of months so your bill goes higher then only tell you.
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Bandwidth usage is also displayed via the ClientZone at all times, regardless whether notifications have been setup though :(
 
AfriGuy said:
Bandwidth usage is also displayed via the ClientZone at all times, regardless whether notifications have been setup though :(
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Yeah so I have learnt. As this thread has shown I was not the only person relying on your mail notifications.

You also:

A) Dont address billing people two months later - So unless clients are constantly logging in to check their bandwidth, they dont know they have a problem until its been running for almost 3 months. So what started off as a 3k bill I could have dealt with and absorbed is now 7k.
B) Dont give clients the options to protect them self from abuse with a hard cap. I think even Vodacom do this! And dont mislead and say there is no need. If there was no need cPanel wouldnt come with quota options. And yes, they have vastly more experience in hosting than Afrihost does.


But thanks anyways the reasons for me avoiding your business have not changed. You are too much of a risk. I think I was making $5pm (this included a cpanel licence the client wanted) on that VPS for a year. So call it $60 profit I made in a year. The OOB charges killed that and much more in 3 months.

Never again. One of my companies once got burnt on a client who got a 2GB data sim from us. We were reselling them through IS. It also had oob charges and the one month a client rung up a bill of 2k and disappeared. We decided that was too much risk to carry so we canned the product line. Same with you guys. Exact same with you guys. You are too much of a risk.
 
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I'm sorry that we've let you down :( We do wish you the best of luck going forward.
 
Update to this: So Im trying to get the client to compromise on this so I can try recover some of the money (see if they will just pay 50%). The client wants independent verification of the bill that has been rung up and wants to phone the datacenter. So I contact Afriguy to ask if the client could phone him to confirm the overages and he says that they are not willing to get involved in billing disputes (as it adds extra complexity he says) :/ So the client cant phone and confirm that her VPS actually ran up the bill. /sigh

Afriguy did recommend I email support and then forward the support email to her, but since that can easily be tampered with so not sure if the client will accept it.
 
ghoti said:
Update to this: So Im trying to get the client to compromise on this so I can try recover some of the money (see if they will just pay 50%). The client wants independent verification of the bill that has been rung up and wants to phone the datacenter. So I contact Afriguy to ask if the client could phone him to confirm the overages and he says that they are not willing to get involved in billing disputes (as it adds extra complexity he says) :/ So the client cant phone and confirm that her VPS actually ran up the bill. /sigh

Afriguy did recommend I email support and then forward the support email to her, but since that can easily be tampered with so not sure if the client will accept it.
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We're discussing a way forward with this via PM. A Support ticket and a PDF copy of our invoice should suffice :)
 
Really would like it if you guys would STOP switching the VPS`s on. Ive now had to power off the one vps 3 times.
 
Ghoti... If it was still on wouldnt you be able to claim damages due to the systems being on and off so sporadically. JJ xD

Something is night right over there at afrihost... eish xD
 
Well, our VPS is still down and our clients are screaming at us.

Two days of having VPS problems and with no idea of when it's going to be back up again. Even worse is that Afrihost's website is showing their network as fully operational so when we tell our clients that it's Afrihost's fault, Afrihost is showing that they are running fine.

They admitted that they are looking into the problem and we told them to change their network status back to having problems but there's no sign of that.

Unfortunately I have to agree with ghoti and this thread. Don't use Afrihost as a VPS solution. :(
 
Solitude said:
Well, our VPS is still down and our clients are screaming at us.

Two days of having VPS problems and with no idea of when it's going to be back up again. Even worse is that Afrihost's website is showing their network as fully operational so when we tell our clients that it's Afrihost's fault, Afrihost is showing that they are running fine.

They admitted that they are looking into the problem and we told them to change their network status back to having problems but there's no sign of that.

Unfortunately I have to agree with ghoti and this thread. Don't use Afrihost as a VPS solution. :(
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I'm really sorry that we've let you down :(
Please PM me your VPS info so I can have this looked into.
 
Awesome, and they switched on my freeken VPS...again. Only 2 days of this nightmare left. (Still waiting for my final R2200 bill :/)

"Innovative Products, Passionate People, Great Value and ZERO Risk" - The bolded bit is false advertising.


EDIT: Okay, turns out I cant switch one of vps`s off through their control panel. :/ This has now stopped working.
 
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ghoti said:
Awesome, and they switched on my freeken VPS...again. Only 2 days of this nightmare left. (Still waiting for my final R2200 bill :/)

"Innovative Products, Passionate People, Great Value and ZERO Risk" - The bolded bit is false advertising.


EDIT: Okay, turns out I cant switch one of vps`s off through their control panel. :/ This has now stopped working.
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Have you contacted our Support team to investigate this?
 
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