Never, never never never use Afrihost for a VPS solution

ghoti said:
Awesome, and they switched on my freeken VPS...again. Only 2 days of this nightmare left. (Still waiting for my final R2200 bill :/)

"Innovative Products, Passionate People, Great Value and ZERO Risk" - The bolded bit is false advertising.


EDIT: Okay, turns out I cant switch one of vps`s off through their control panel. :/ This has now stopped working.
Click to expand...

Uptime guaranteed :p
 
ghoti said:
No, luckily its not the vps that went over its allowance... and I only discovered an hour ago that I have a vps I cant power down.
Click to expand...

You'll need to contact our Support team in order to have this investigated.
I'll gladly follow up once a ticket has been logged.
 
So today another debit of R2971.83 paid from cheq a/c.... and thats the 3rd and last payment.

Never, ever, ever, ever again will I put my company at risk by using services where the provider does not give you an option of a hard cap. We got pwned. Very expensive lesson.

To anyone else who reads this, be very careful about doing business with a company that will not let you hard cap and who bills 3 months in arrears.
 
Now the question is where are you going to find a VPS that hardcaps??
 
Pakka said:
Now the question is where are you going to find a VPS that hardcaps??
Click to expand...

Ive moved to DigitalOcean for my VPS needs. **** local.

With local you only get ****ty support, terrible pricing and pathetic redundancy.

If you want a reliable system you can bet the house on, then go rackspace, linode or digitalocean.
 
Last edited:
So an update.

Even though I cancelled and switched off all the VPS`s they kept switching back on one of them. Its the same one I made comments about earlier. They have gone and billed me for another month. Even though I cancelled and shutdown all our services with them.

I have opened up a support ticket to request that they cancel as directed and refund me my money. Is there any way I can legally force a company to stop deducting from my account? How do I go about this? This is getting ridiculous.
 
ghoti said:
So an update.

Even though I cancelled and switched off all the VPS`s they kept switching back on one of them. Its the same one I made comments about earlier. They have gone and billed me for another month. Even though I cancelled and shutdown all our services with them.

I have opened up a support ticket to request that they cancel as directed and refund me my money. Is there any way I can legally force a company to stop deducting from my account? How do I go about this? This is getting ridiculous.
Click to expand...

Have you tried asking your bank to kill the debit order?
 
AfriMan said:
I think we have a better sense of what works for the majority of our clients. As much as this is an ordeal for the OP, we have tens of thousands of clients on shared and dedicated hosting who are pretty happy with their hosting, our administration and billing. To be honest, I still don't see how this can be laid at our feet. We've done what we've advertised and done it pretty efficiently. I really do not see that this is something that need to be rectified on our side. :(
Click to expand...

When I used to work for an ISP, and even though we billed our clients per gig, each client got a call when going 50% over their normal usage so they don't get a surprise bill at the end of the month.

That is what should have happened.
 
chopsky said:
Have you tried asking your bank to kill the debit order?
Click to expand...

They are billing our cheque card. There is no debit order.

They are also not responding to support tickets. No response since 10pm last night (I have asked them to fix their service and refund the money).
 
Last edited:
ghoti said:
They are billing our cheque card. There is no debit order.

They are also not responding to support tickets. No response since 10pm last night (I have asked them to fix their service and refund the money).
Click to expand...

The support staff is spread way too thin. I've experienced something similar with a DSL account and still fighting to get my refund. Try the live chat, emailing them has proved to be a futile exercise.
 
Brenden_E said:
The support staff is spread way too thin. I've experienced something similar with a DSL account and still fighting to get my refund. Try the live chat, emailing them has proved to be a futile exercise.
Click to expand...

Yeah, Ill try this. The only response I have got back from them is "what service are you speaking about, I can only see your connectivity account". Which made me go :wtf: as I have no other accounts with Afrihost... and cant this support guy just farken look at my invoices?
 
Chevron said:
When I used to work for an ISP, and even though we billed our clients per gig, each client got a call when going 50% over their normal usage so they don't get a surprise bill at the end of the month.

That is what should have happened.
Click to expand...

It depends on the scale that you are talking about. Once you go beyond a certain number of clients it becomes impractical and ultimately inefficient - which is not in the client's interest. We do have systems and reporting in place, and every dedicated client has an account manager they can contact for advice on configuring their reporting for the best possible experience with their server.
 
ghoti said:
Yeah, Ill try this. The only response I have got back from them is "what service are you speaking about, I can only see your connectivity account". Which made me go :wtf: as I have no other accounts with Afrihost... and cant this support guy just farken look at my invoices?
Click to expand...

If you've been billed after cancellation then that is definitely not cool and I'll make sure you are refunded. Can you PM me with the deets and I'll take this further? :(

Though we may have disagreed in this thread on previous issues, if we billed you after you cancelled that is definitely not OK, and I sincerely apologise.
 
AfriMan said:
If you've been billed after cancellation then that is definitely not cool and I'll make sure you are refunded. Can you PM me with the deets and I'll take this further? :(

Though we may have disagreed in this thread on previous issues, if we billed you after you cancelled that is definitely not OK, and I sincerely apologise.
Click to expand...

Thank you for resolving this and refunding the money for the extra months billing there.
 
AfriMan said:
It depends on the scale that you are talking about. Once you go beyond a certain number of clients it becomes impractical and ultimately inefficient - which is not in the client's interest. We do have systems and reporting in place, and every dedicated client has an account manager they can contact for advice on configuring their reporting for the best possible experience with their server.
Click to expand...

Consider adding SMS notifications then.
 
And the MTN data center is having problems again and once again my servers are down:

High Impact
Opened: 08:22 Mon, January 13, 2014
We are reporting a problem at the MTN Data Centre. Cloud Hosting clients may be having problems connecting to their servers. The cause is still unknown but our team is addressing the issue as top priority. Apologies for any inconvenience caused during this time, we hope to resolve the issue as soon as possible.
 
Solitude said:
And the MTN data center is having problems again and once again my servers are down:

High Impact
Opened: 08:22 Mon, January 13, 2014
We are reporting a problem at the MTN Data Centre. Cloud Hosting clients may be having problems connecting to their servers. The cause is still unknown but our team is addressing the issue as top priority. Apologies for any inconvenience caused during this time, we hope to resolve the issue as soon as possible.
Click to expand...

Really sorry about the issues here, I can promise you our best guys are on it and should have a resolution on this soon.
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X