mancombseepgood
Executive Member
Thanks for the headsup piet... I was about to switch to Vodacom... That's the last thing I need.... there goes that idea!
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Question of the Day: What is the ultimate French toast topping?
New contract rates ???
- Thread starter pietpetoors
- Start date
Moderator note...
When I read this earlier this morning, I really didn't have a clue what you meant, just read it again and the caffeine has certainly helped with re-interpretating what you meant to post, which I assume is:
2 threads merged.
That's a very good point & question, also the primary reason why I have switched from using a [searchforum]CDB[/searchforum] to using a [searchforum]PPDB[/searchforum] instead: CDBs currently expire on the last day of the month in which they were activated, so if one adds an Ad-Hoc CDB on say the 31st of month X, then that CDB will expire on that very same day [i.e. at 23:59:59 on the 31st of month X], whereas PPDBs are valid for 30 days from the date of activation which can partially span over 2 months.
PS: Welcome to MyBroadband
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vodacom3g
Vodacom Representative
I posted a fred last month about the same thing but cannot find anything.
I am on a 1 Gig contract. SO I have to pay R349 right?
The problem is that Vodacom put the correct amount on the invoice, but deduct double the amount from my bank account.
In June the invoice amount was R355.69 (bit more than R349 because I send smsses) but they debited my bank account with something more than R600.
I reported it a couple of time and up to now all they can say is that they are investigating.
Just to pi$$ me off more and to proof how bad their admin is, they did worse this month. The invoice amount is R356.98. They debited my account with R712.67
There was 204339.2Kb left on my cap last month.
Again I posted a query at the vodacom4me web site, but I guess that they will forever investigate. If they could not even make the maths between the invoiced amount and debit amount of last month (takes them 30 days to do R600-R355.69=R244.31) within 30 days I will surely confuse them if I give them the same maths to do this month.
What the hell is going on. I have been battling to work with the 3G for the past 3 weeks because it keeps on disconnecting and to reward me for my frustration you overcharge me.
Just telling me that you are investigating the matter for ever is not an answer.
If they do this to 5% of their clients each month they surely raise millions in interest free capital.
By the way, just in case they say that they cannot find me, the cell number for my 3G card is 0795156006, you can find my cell number on my account profile.
What do you see when you run a detailed billing report for the period?
vodacom3g
Vodacom Representative
v3g
Why can Vodacom not just simply enable this function for none Vodacom direct customers. If they can give basic balances then why not the reports ?
The SP's insist they maintain your billing relationship.
vodacom3g
Vodacom Representative
There is some major maintenance going on, at the moment, on the back-end systems. Started around 9PM and will carry on till around 7AM on Sunday. Could easily affect the billing systems. Nearly all IT systems are affected. They're installing massive new UPS systems.
Csnoopy
Expert Member
Like HELL they do(for there eyes only YES(AHA they say)). A Month later you get an invoice, to late!
That is a load of "twak" not the type you smoke. I am still waiting to see it. (Test data). @v3g As a representative of Vodacom who provides the core services, please ask them to show you what services they provide there !! users. They tell you but you can see it on vodacom4me. Lol
. As posted elsewhere. We are still waiting on decisions from them.vodacom3g
Vodacom Representative
Like HELL they do(for there eyes only YES(AHA they say)). A Month later you get an invoice, to late!
That is a load of "twak" not the type you smoke. I am still waiting to see it. (Test data). @v3g As a representative of Vodacom who provides the core services, please ask them to show you what services they provide there !! users. They tell you but you can see it on vodacom4me. Lol
All I can suggest is that you take it up with your SP. I can only help if it's a VSP issue. Or any network related issue, obviously.
AirWolf
Honorary Master
@Csnoopy, the best thing to do is just use VSP if you are really having an issue with billing instead of one of the service providers
vodacom3g
Vodacom Representative
I posted a fred last month about the same thing but cannot find anything.
I am on a 1 Gig contract. SO I have to pay R349 right?
The problem is that Vodacom put the correct amount on the invoice, but deduct double the amount from my bank account.
In June the invoice amount was R355.69 (bit more than R349 because I send smsses) but they debited my bank account with something more than R600.
I reported it a couple of time and up to now all they can say is that they are investigating.
Just to pi$$ me off more and to proof how bad their admin is, they did worse this month. The invoice amount is R356.98. They debited my account with R712.67
There was 204339.2Kb left on my cap last month.
Again I posted a query at the vodacom4me web site, but I guess that they will forever investigate. If they could not even make the maths between the invoiced amount and debit amount of last month (takes them 30 days to do R600-R355.69=R244.31) within 30 days I will surely confuse them if I give them the same maths to do this month.
What the hell is going on. I have been battling to work with the 3G for the past 3 weeks because it keeps on disconnecting and to reward me for my frustration you overcharge me.
Just telling me that you are investigating the matter for ever is not an answer.
If they do this to 5% of their clients each month they surely raise millions in interest free capital.
By the way, just in case they say that they cannot find me, the cell number for my 3G card is 0795156006, you can find my cell number on my account profile.
Piet, the guys have been trying all weekend to get hold of you. The only number for you on our systems just rings (ends on 666).
They'll try again on Monday.
Basically you were invoiced R355 in June and R356 in July. The R355 debit order did not go through in June, so you were debited R712 in July.
If you need the guys to call you on a different number, PM it to me and I'll pass it on.
Csnoopy
Expert Member
@Csnoopy, the best thing to do is just use VSP if you are really having an issue with billing instead of one of the service providers
When I get a 2nd change that is where I will be going and all my referals.
Firstly I have a 24 Month contract. How do I get out of it ??, or move it to VSP?
Csnoopy
Expert Member
Thanks and I do appreciate it. Is there not a list of services and rules, that they should provide, standard services? Like a contract between Vodacom & the SP's to provide these services. And what would they be?
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Don't think you can until it expires.
acidrain
Executive Member
Surely if the debit order didnt go through, his service would have been suspended? AFAIK cellular operators dont allow accounts to be in arrears unless the service has been suspended? I have the same prob with my SP (mtn tho) but they can kiss my arse if they want that money. Could VSP be the only operator to allow accounts to be in arrears?
I've had accounts with MTNSP that didn't go through once because the credit card details changed or whatever and they didn't suspend it. It seems they only suspend it if it doesn't go through a second time. That was MTNSP anyway.
acidrain
Executive Member
yah well never-the-less they can still kiss my ass, sent stax of emails asking for banking details to do eft.... fell on deaf ears so yah, thats my experience. only got the contract cos of the free lappy that came with it.
but back on the topic, since he was charged for the previous month aswell as his current months, that surely shows that his debit ordered failed regardless of how many times it tried to go through, which means he should have been cut off because i dont think VC wouldve wanted to chance him using his cellphone and skipping another payment hence repeating a cycle that operators prevent by suspending services if accounts are settled before start of new month.
Im just trying to figure out if he was cut-off or not. If not then does VC allow for accounts to be in arrears and if so for how many months. If they dont allow accounts to be in arrears and he was not cutt-off then that reason sounds like a BS one. If he was cut-off then the reasoning stands as valid.
acidrain
Executive Member
I know, just saying.
yeah i know
btw i notice u following my posts, nice to know you find them very informative
lol