I think we should all remind ourselves that MTN is a business. They will not do anything that does not make them profits. This was scrutinized to the very last detail before being released and the only winner here is MTN. These companies have raped us for many, many, many years and now they care about us?
This reminds me of the banks (organized crime) who keep telling me they care so much about me, when i have to hold on for an operator to 'help' me with a problem 'they' created in the fist place.
I don't trust any of the large companies in South Africa, because they DO NOT and WILL NEVER care about anything, except their bottom line.
On the flip side though, why should they care, since they are businesses with shareholders.
The best thing you can do is not support those companies that rip you off and find similar services elsewhere.