I called into support yesterday to log a severe connectivity complaint (most sites are not loading). We figured out that my external IPv4 address is just not featuring. My IPv6 address is fine though.
After factory resetting the router on my side, and re-allocating a port on your side, we were still left with the same problem. The lady said she'd call back to tell me what to do next. I never received any call back and it's been over a day
As an example - when I google "What is my ip address", only an IPv6 Address is shown.
The same can be confirmed with this site: https://whatismyipaddress.com/, which just shows IPv4: Not detected.
When I login to my router (Huawei Wifi Ax3) - I do see that I have been assigned an IPv4 address via DHCP, interestingly.
Please, please help! Can provide details about my account on request. Unable to really work from home here
After factory resetting the router on my side, and re-allocating a port on your side, we were still left with the same problem. The lady said she'd call back to tell me what to do next. I never received any call back and it's been over a day
As an example - when I google "What is my ip address", only an IPv6 Address is shown.
The same can be confirmed with this site: https://whatismyipaddress.com/, which just shows IPv4: Not detected.
When I login to my router (Huawei Wifi Ax3) - I do see that I have been assigned an IPv4 address via DHCP, interestingly.
Please, please help! Can provide details about my account on request. Unable to really work from home here
