No serious network problems, says mobile providers

Bull****. :(

I have been having problems with MTN's late delivery of SMS messages for a while now. Sometimes it takes hours to go through and sometimes even a day or two.

"If you don't admit that there is a crisis, there is none" seems to be the principle that they are following. :rolleyes:
 
whenever i call MTN's 16202 number at any time other than the quietest of off-peak times, i get disconnected. Have just come to accept the fact that MTN's network is not as good as Voda's....
 
MTN are brilliant with delivering service: they're quick to cut you off if you're a day late with payment - how much better can they possibly get? ... Now if they can actually send out those bloody invoices on time so I know how much ...
 
I'm with MTN as well and have dropped calls almost every day. Someone phones, I answer but can't here anything, but it shows that the call is connected, then the caller has to phone again and usually on the second try the call comes through.

I'v tried a few different phones just to make sure it wasn't a faulty phone but it happens with any phone.
 
Mtn service has gone down the tubes, i have been using there service for about 8 years now, and it just getting worse. I cant make calls from in side my house, cause i dont get signal. during the day when we try make calls, we get errors saying network busy, trying to phone the help desk is hell, takes about 20 minutes for them to answer the phone, while play crap music that is distorted, if you do ever get through, you get a i dont know from the operator , and when you ask to speak to someone that might know, you get cut off. In my mind, MTN was always the best with service and pricing, but there service has gone to the dogs.

A mate of mine had just renewed his 24 month contract. MTN SP stuffed up everything,
now the phone number that he has had for 6 years had has been give out to some one else( in under a week) and the man has been with out service for a month well MTN thinks about what the want to do, the man has spent t hours on the phone at MTN and has been in the MTN SP store about 10 times. 30 days later, he has still not get any service from MTN, no apology for loosing his number, and they still have not connected his service.
 
apogeeza said:
MTN are brilliant with delivering service: they're quick to cut you off if you're a day late with payment - how much better can they possibly get? ... Now if they can actually send out those bloody invoices on time so I know how much ...
Click to expand...


what, i cut me off a about 2 years ago, cause my boss paid me a day late, so the debit order bounced . i was told by MTN they only way they will connect me is if i pay at one of there out lets in cash. they then cut me off again, cause i did not pay the R10 connection fee, which they did not tell me about.
 
You probably can't get worse than CellC at this stage.

If you are lucky to not get a Network Busy notification, the call quality is atrocious. There are also certain spots that will cause a call to be dropped, that have been identified and reported.

CellC call centre is a joke. It takes forever to get through to an operator, just to find out that they can't answer even the most basic of queries.
When you ask them a difficult question, the standard answer seems to be "eish" and then the call is terminated.

CellC also does not believe in 3G technology, as they say they cater for the poorer segment of the market, that has no need to surf the web, or make use of any of the 3G options available to other network users.

According to a CellC shop assistant, they are planning to implement 5G within a few months time. What happened to 4G? I was always under the impression that 3G stands for Third Generation, as in the third generation of GSM technology.
First generation was simple telephony, while second generation added SMS and MMS, while third generation added things like better internet speeds, video calling and the likes.
rying to connect through CellC GPRS and EDGE is a nightmare. Even basic web browsing is painfully slow, and I would be better off having a 54k modem.
 
every day dropped calls and poor call quality. online banking is unworkable, as one-time passwords arrive sometimes 20-60 minutes late.
 
Yesterday i called a client, had to phone back 4 times bacause after the first few seconds the line dropped each time!
 
I agree with NeoZA. MTN has always been my network of choice. I travel a lot to remote regions of SA, and MTN has always had the best reception. The also seemed to have the cell tower handover problem sorted, unlike vodacom and cell c. But lately it seems they have given up. While the network is stil sort of OK, the billing engine and backend systems seems to have gone for hell. I struggled almost a month trying to get my voicemail back that had been suspended. I have to upgrade this month, and none of the phones I want is "in stock". The call centre, although answering quite quickly, has no clue how to answer questions that is not on the que-card! Asking for a supervisor, you could just have well have asked for thei salary! I was even ridiculed by on agent.

I understand frommy colegues that Vodacom and Cell C isn't realy beter, and from Hellopeter and post here I can see its true.

I guess its a case of the devil you know, rather than the one you dont...
 
Well, they admit then that there are notwork problem, albeit not "serious" ones.

I regularly get called on my MTN number where I cannot hear the other party. Sometimes they have to phone 2/3 times before I can hear them speak. It's not the handset, as MTN so politely tried to blame, as it happened in the MTN shop with another phone (diffirent make) when I went to submit it for repairs.
 
Vodacom have serious network problems in my area. I lose calls EVERYDAY. I can never use my phone in my home office. I have to walk outside to get a stable connection and even there I lose connection quite frequently. Their data connections are often slower then a dail-up modem - and I am serious - it sometimes takes minutes to open websites and I can access the same website at the same time from a desktop with WiFi/ADSL connection within a second. I have tried to talk to their data helpline but you get disconnected after 10 minutes holding for an operator and after the third time I gave up. I have reported the problem to Vodacom, they send a tech guy out -he agreed that Vodacom (but not the other networks) have a problem in my area but he just said that they haven't budgeted for upgrades in this area and live with it or port to another network. And I am about 22km from the Pretoria CBD!
But I presume that Vodacom is chasing profits at the expense of quality and not interested in customer service.

And I am 100% sure Vodacom will not officially respond to this thread or address the issues raised here.
 
"ICASA was furthermore assured that Vodacom places the highest priority on Network Quality and takes cognisance of customer complaints in this regard"

yeah, just how I take cognisance of the war in Darfur..and do nothing.
 
First MTN acknowledged that it experienced network problems during the Idols fiasco - and then they denied it. Yesterday MTN remained silent. MTN subscribers know there are problems. What's up - or should I say down - at MTN? Is Nigeria a higher priority now?
 
and once again ICASA completely and utterly drops the ball and fails to act like a regulator.

Seriously, they have the nads of a wet jellyfish.
 
all cell companies service and quality of service have gone down since they started, like mtn voice quality use to be way better than it is now
 
Nope according to the companies there is nothing serious. So you telling me that everyone who is complaining is either making it up or the same person?

Please, this is getting pathetic, it is time these companies spent less time spewing out rubbish and fixing/upgrading their networks!
 
Perhaps the real problem is that the mobile operators have no true measure of how bad the service really is.
And, like v3g said, it is in their (the operators) interests to have the service available, except for being disconnected of course.

Perhaps ICASA would sponsor a test group of 8000 people all over the country who will feedback their experiences for a month.
 
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