Not happy with BT Games!

Sept 26th, payed Oct 11th and it was confirmed as "payed in full"... bleh, though I see on the reciept jobbies "Pre-Order Prices not guaranteed".

I would edit/remove my post but I'll leave it as is, in case anybody else gets angered by the same 'oversight' and is tempted to come out all guns blazing, furiously waving their paisely slippers and such :)

Edit: Now James has me curious.
 
evilspinach said:
Sept 26th, payed Oct 11th and it was confirmed as "payed in full"... bleh, though I see on the reciept jobbies "Pre-Order Prices not guaranteed".

I would edit/remove my post but I'll leave it as is, in case anybody else gets angered by the same 'oversight' and is tempted to come out all guns blazing, furiously waving their paisely slippers and such :)
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What version did u order and where did u order?
 
Ordered online, payed in store at the Northgate branch.
Dabouncer, if you'd read a little, you'd see CE Nightfall.
 
James said:
Negative, the price has not changed for the CE AKAIK!!!




CE as stated and judging by a order confirmation, I would also say online
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Well if that is the case which i figured it was then the prices havent changed at all.
 
I just hope I dont get any such news!!
I got confirmation today that all is fine (after mailing them) and will be receiving mine in a couple of days.
 
though I see on the reciept jobbies "Pre-Order Prices not guaranteed".
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huh? when does that apply? My order had this on:

Expiry: The order for this item will expire if payment is not received by close of business on the launch date

Payment Date: You have until close of Business on the 19 October to make payment and qualify for the pre-order price.
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So if they can't guarentee the pre-order price why is there expiry dates and a "due date" ?

Anyway if they change the price AFTER i paid [in full] within the required time, then i don't think i'll bother pre-ordering again. I don't pre-order to get the game cheaper, i pre-order to get it when it's released...if i have to do double payments and get all kinds of "surprises" i might as well wait and buy it in the shop and make a calculated decision......

i mean imagine you pre-order a game going for R250, pay and then 1 month later they say it's R500 ...i assume one can then cancel the order and get your money back?
 
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Ours says "You have until close of Business on the 26 October to make payment and qualify for the pre-order price"... I guess we'll have to wait to see what tomorrow brings.
 
eish!

I got the notice as well.
I pre-ordered and paid in full in early October.
BT informed me that I owe some 10 odd R's, which is payable EOB 26 October.

I queried it and Shannon was kind enough to call me back and explain that it is unfortunate but unforeseen. The increase is due to the R exchange rate. They only heard late yesterday about it.

This confirms what I said in an earlier post about the R exchange rate maybe being the cause for the increase.

I am not too upset about it, such is life working in a global economy. Good service from BT, Shannon and others. :)
 
diabolus said:
i mean imagine you pre-order a game going for R250, pay and then 1 month later they say it's R500 ...i assume one can then cancel the order and get your money back?
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As I understand it you can switch between pre-ordered games or even use the credit against another purchase.

As lildeath pointed out, I do not think it is unreasonable for BT games to pass on increases due to currency fluctuations..althought when the currency strengthens maybe we'll see a price reduction :cool:
 
This confirms what I said in an earlier post about the R exchange rate maybe being the cause for the increase.
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I am pretty sure they don't DROP the price if the exchange rate IMPROVES [and thus give me credit] .....

So this pre-ordering process sounds a bit shaky to me. I don't know if this works like this with other companies, but i've pre-ordered many times from Kalahari and never had the price change on me .

Although OBVIOUSLY i expect price changes if i pre-ordered something into the distant future which haven't been released or not sure about release [i.e. a PS3 to name one] . But if the game was released overseas or have a definite release date [and DOES release as scheduled] then i kinda expect the company to have "buffered" the price properly.... I mean if you KNOW something is released in a month and are selling it already then SURELY you must have a formula to "cover your a$$".

If it's a game like Duke Nukem Forever..sure changing the price is a certainty.


As I understand it you can switch between pre-ordered games or even use the credit against another purchase.
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If thats true then yes, that is a solution . i.e. i paid R250 for a pre-order, price change to R350 and i know it will drop after release to R300 ..then i'll instead take the credit and use it to buy the SAME game after release when price drops [kinda silly, but that's what i usually see happens]
 
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diabolus said:
So this pre-ordering process sounds a bit shaky to me. I don't know if this works like this with other companies, but i've pre-ordered many times from Kalahari and never had the price change on me .
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The pre-order price is always less than the normal prices at BT Games, although I'm not sure how kalahari and take2 work for pre-orders.
 
Actually, just for interest sake, Take2's price has also increased from when I did the original pre-order with BT (I always compare prices). Take2 also did not have the pre-release at the time.
So going by this logic I could have expected the same thing from Take2.

I have not lost out.
 
The pre-order price is always less than the normal prices at BT Games, although I'm not sure how kalahari and take2 work for pre-orders.
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True, my pre-orders on kalahari was standard pricing [i.e. R350 for a PC game] , in fact at times it was more expensive than the release. The issue here is, it's like being lured into buying at BTgames because of the "special pre-order price" and then they change the price willy-nilly [after you paid] to be more expensive than Kalahari/take2...

I'll grant a company that if exchange rates go crazy , but it just leaves a bad taste. I would rather pay a "roof price" and then get told the price dropped so i have R50 credit than paying a "floor price" and then get told i need to pay R50 more. It's a psychological thing , i still end up paying the same in both cases with a huge difference on how i feel about it....
 
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I have put my paisely slippers back in storage. They will lie in wait to be waved at evils far greater than BT. We've had good service thus far from them.

This little episode was a little confusing though. Especially since we have a document saying "Paid in Full". On principle, not money, it irked me.
 
diabolus said:
True, my pre-orders on kalahari was standard pricing [i.e. R350 for a PC game] , in fact at times it was more expensive than the release. The issue here is, it's like being lured into buying at BTgames because of the "special pre-order price" and then they change the price willy-nilly [after you paid] to be more expensive than Kalahari/take2...

I'll grant a company that if exchange rates go crazy , but it just leaves a bad taste. I would rather pay a "roof price" and then get told the price dropped so i have R50 credit than paying a "floor price" and then get told i need to pay R50 more. It's a psychological thing , i still end up paying the same in both cases with a huge difference on how i feel about it....
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Agreed, I missed your point that they then become more expensive than other companies...hmmm.....I would think you would then be entitled to cancel that order and take your business somewhere else.
 
I queried it and Shannon was kind enough to call me back and explain that it is unfortunate but unforeseen
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We've had good service thus far from them.
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Well, you gentlemen may have had good service! I on the other hand have been waiting for a reply on my e-mail which I sent last night after I recieved the news.
 
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