Good afternoon -. I have perused the PDF file and my comments remain unchanged.
Of course, you are free to stick to your guns and, when I find it convenient, I shall have no alternative but to send my laptop in for the repair.
However, I can assure that - if that is how things pan out – I shall make very sure that no ACER computer will ever grace again the offices neither of ******** nor of any other ******** office in SA or around the world.
Regards,
-
From: - [mailto:*********@acer-euro.com]
Sent: 25 October 2005 04:11 PM
To: -
Cc: -
Subject: Re: 25 October 2005 - FW: Acer 4503LCI Notebook
Good day -,
Thank you for your Email.
I see the pdf was not attached to this Email, I attach it again for your perusal. If you read the attachment you would understand as to why the unit needs to come into Acer for repairs. I have copied **** ******** (Technical Manager) on this Email and if you want him to address what has already been addressed then that could be arranged. Thank you.
Regards,
***** ***
Call Centre Operations Manager
Email: *********@acer-euro.com
Tel: +27 11 233 ****
Mob: +27 82 374 ****
Fax: +27 11 233 ****
Technical Support: 0861 653 ***
Location: Acer House, Naivasha Road, Sunninghill, Sandton
Post: Private Bag X28, Halfway House, South Africa1685
-
2005/10/25 04:49 PM
Please respond to -
To: <*********@acer-euro.com>
cc: -
Subject: 25 October 2005 - FW: Acer 4503LCI Notebook
I find pre-packed replies such as "We have qualified engineers who work on the Acer products to ensure you get the quality repair that you as a user deserve" very hard to swallow.
This reply is unnecessary because even a monkey with a screwdriver could carry out the repair; it is disrespectful because what a good customer deserves is real service and not empty words; it lacks authority because, with all due respect, this is not a matter to be addressed by a Call Centre Operation Manager, but by a Technical Services Manager, Public Relations Manager or similarly qualified person.
I kindly demand a more considerate and informed reply.
Yours sincerely,
-
Managing Director
-
From:-
Sent: 25 October 2005 12:37 PM
To: -
Subject: FW: Acer 4503LCI Notebook
From:- [mailto:*********@acer-euro.com]
Sent: 21 October 2005 02:08 PM
To: -
Subject: Re: Acer 4503LCI Notebook
Good day ******,
Thank you for your Email and your support towards the Acer brand. I appreciate what you are saying and understand that your user cannot be without his unit for a period of time but unfortunately Acer cannot ship the spare part down to you for repair. We have qualified engineers who work on the Acer products to ensure you get the quality repair that you as a user deserve.
Acer have a unique Fetch, repair and return warranty in place, I attach the pdf. document for your perusal. Thank you.
Regards,
***** ***
Call Centre Operations Manager
Email: *********@acer-euro.com
Tel: +27 11 233 ****
Mob: +27 82 374 ****
Fax: +27 11 233 ****
Technical Support: 0861 653 ***
Location: Acer House, Naivasha Road, Sunninghill, Sandton
Post: Private Bag X28, Halfway House, South Africa1685