Official Vox DSL feedback thread

[Sirus_the_virus]

Cape Town, same here. Can't even access websites

 

[Mini-Moose]

Almost unusable in Cape Town, Oranjezicht. Switched to spare Axxess account and everything is peachy.

 

[Rocket-Boy]

Yeah mine is pretty stuffed, must be the southern link again.

 

[Soul Assassin]

Just to confirm for you guys, everything up North is fine.

 

[Rouxenator]

Had issues earlier, but that was on my phone so it could be the wifi. Could also be what the rest of the Cape Town folks experienced. All seems fine now.

It looks like the only fiber coming into our estate, and therefor the VDSL MSAN, is from DFA?

 

[AfricanTech]

Yup, stuffed earlier trying to stream LFC game. Thank goodness I have CW as a backup.

 

[Voxy]

Dear Customer,

Please note that you may experience problems logging support queries via the Vox Telecom support email address.
For any urgent faults, please contact our support centre on 0878050500 for assistance.

 

[X-Gamer]

Yip, call centre says they are down. No idea when they will be up again.

 

[Soul Assassin]

Back online.

 

[Soul Assassin]

Looks like there's DNS issues now?

 

[donanicky]

Yes, I just changed to Google's DNS and it's working now

 

[Nimz]

Dead completely for me

 

[Soul Assassin]

Also had to change to Google's DNS to get it working.

 

[Sopbeen]

Looks like there's DNS issues now?

Yea their DNS is so unreliable on my end that I have permanently switched to google DNS. Funny that a paid for service performs, by far, worse than a free one. Only in ZA.

 

[Soul Assassin]

The authentication issue the other night and the DNS issue last night are the first issues I've had this year so I'm still very happy.

 

[Acid[]Killer]

Why break something that works?

This has become quite frequent lately...

Please fix your network

 

[Sopbeen]

Is anybody else experiencing INSANELY slow browsing speeds? Everything is taking ages to load. Funnily enough speedtest.net loads quick, but the rest is a pain.
http://testmy.net/db/SUE1MsvRw.sO8f3ulwB

Welcome back Vox Problems, my old friend. Been a whole day since I've last seen you. Getting a whopping 0.05% of total line speed.

But I probably need to PM my acc details to Voxy, right? Because it has to somehow be my fibre line or a certain phase of the moon. Can't be the Vox network.

This will be my last month with Vox. This is retarded. Half price bandwidth because it works less than half the time.... Six month roll-over because thats how long I will need to finish my cap at 54kb/s download.

 

[jannier]

Yes, Browsing is extremely slow, but when I run speedtest, it shows my line is running at full speed.
Going to swop over now to Google DNS to see if that improves the situation.

EDIT: Switched to Google DNS but no improvement. Browsing is sluggish.

 

[FrankieK]

Very unstable. Switched to Google DNS and zero improvement. Same with speedtest.

 

[bumbledore]

Absolutely terrible speeds here in Cape Town.
Maybe the rain?
Only got home now to this, but according to the wife has been sluggish and unbearable for the whole day?
Couldn't even load the vox live-chat service, kept timing out.
Also tried google DNS and zero improvement too...

C'mon vox... sort your jazz out...