Official Vox DSL feedback thread

Merry Christmas to all

Voxy
 
Good day

Apologies for this. Please send us your account number so that we can forward this onto accounts to assist

Voxy
 
Hmmm.

I noticed today I can update my billing details online in the customer zone. Finally! I may have missed it earlier, because I only log in once a month to do a manual payment, since I refuse to update the details over the phone or email.

Thank you VOX.
 
Morning Voxy,

Are you guys experiencing upstream issues today? I've been seeing this:

traceroute to 199.16.156.70 (199.16.156.70), 64 hops max, 52 byte packets
1 10.0.0.2 (10.0.0.2) 1.160 ms 1.129 ms 0.983 ms
2 * * *
3 41.193.3.101 (41.193.3.101) 38.200 ms 36.892 ms 36.859 ms
4 41.193.3.102 (41.193.3.102) 31.553 ms 31.685 ms 31.655 ms
5 196.41.12.0 (196.41.12.0) 37.877 ms 38.014 ms 54.707 ms
6 41.193.32.137 (41.193.32.137) 38.885 ms 38.999 ms 38.332 ms
7 41.193.32.198 (41.193.32.198) 33.306 ms 33.258 ms 34.718 ms
8 196.41.27.70 (196.41.27.70) 238.804 ms 235.066 ms 281.783 ms
9 ldn-b5-link.telia.net (213.248.86.21) 208.445 ms 402.122 ms 724.408 ms
10 ldn-bb2-link.telia.net (62.115.137.192) 1023.741 ms
ldn-bb2-link.telia.net (80.91.248.94) 1031.070 ms
ldn-bb3-link.telia.net (62.115.114.186) 1453.071 ms
11 ldn-b3-link.telia.net (62.115.140.249) 2150.181 ms
ldn-b3-link.telia.net (62.115.134.141) 3278.443 ms *
12 * * *
13 * * 192.133.76.21 (192.133.76.21) 3198.888 ms
14 * * *
15 * * 199.16.156.70 (199.16.156.70) 4867.471 ms
Click to expand...
 
Good morning

There are no major issues at present. I'll have our core team double check for any issues.

Michael
 
MY father phoned vox sales today, and they tell him that they no longer sell the uncapped bolt-on. Even though they are still advertising it on their website.
Is this not false advertising? He signed up to the fat pipe because of my recommendation, and because he wanted the uncapped-bolt on.
Phoned vox myself and I get told that there are no sales as everyone is on leave. Really upset with vox atm.
 
kevinswan007 said:
MY father phoned vox sales today, and they tell him that they no longer sell the uncapped bolt-on. Even though they are still advertising it on their website.
Is this not false advertising? He signed up to the fat pipe because of my recommendation, and because he wanted the uncapped-bolt on.
Phoned vox myself and I get told that there are no sales as everyone is on leave. Really upset with vox atm.
Click to expand...
They removed bolt-on product a few months ago from their website already. Where do you still see it?
 
Tinuva said:
They removed bolt-on product a few months ago from their website already. Where do you still see it?
Click to expand...

It's still in the description of the Fatpipe Lite product here (https://www.voxtelecom.co.za/bus-adsl-capped) and here (https://www.voxtelecom.co.za/fat-pipe-lite) and possibly other places too. I mentioned this in a Vox thread a week or two ago. Kevin and his dad have a right to be annoyed at the misleading description.

Edit: In my opinion the honourable thing for Vox to do would be to allow anyone signing up to Fatpipe Lite to have the bolt-on up until they get round to correcting the grossly misleading description on their web site at which point any new subscriber would be being given an accurate description of the service that they were subscribing to and so couldn't reasonably expect to be able to get the bolt-on any more.

- Julian
 
Last edited:
kevinswan007 said:
MY father phoned vox sales today, and they tell him that they no longer sell the uncapped bolt-on. Even though they are still advertising it on their website.
Is this not false advertising? He signed up to the fat pipe because of my recommendation, and because he wanted the uncapped-bolt on.
Phoned vox myself and I get told that there are no sales as everyone is on leave. Really upset with vox atm.
Click to expand...

HI KevinSwan

The bolt-on product is no longer available for purchase. This does not affect existing bolt-on customers though. I've already asked our webmasters to amend the advertising.

I do apologise for the confusion here. I've spoken to the sales team as well and I can assure you that they are in business. You can contact them on 087 805 0003.

Michael
 
My father was thinking of moving his whole adsl line and data over to vox after I told them about the great products and service.
Well thats no more, he will be looking elsewhere.
It takes 10 minutes to change text on a website.

Voxy said:
HI KevinSwan

The bolt-on product is no longer available for purchase. This does not affect existing bolt-on customers though. I've already asked our webmasters to amend the advertising.

I do apologise for the confusion here. I've spoken to the sales team as well and I can assure you that they are in business. You can contact them on 087 805 0003.

Michael
Click to expand...
 
So I dropped Afrihost, OpenWeb and WebAfrica in the past year. Moved over to VOX, but must say I have expected more.

Okay, confession time. Line speed rules! http://netgauge.ookla.com/share/356330765.png

But other than the the service is okayish. I must say that I signed up on the 24th of the month. That was easy enough and got my account details after WebAfrica screwed up my accounts and screwed me out of R298.

P2P gets full speed some times. I failed yesterday to get a Windows 7 ISO from Microsoft (windows 10 does not work well on her notebook)

Had a few buffers on YouTube last night (23H00 - 01H00)
Don't know if it is line related but loosing connection. Even replaced my router, but still getting disconnections.

After signing up I have no way to move my line from Telkom to Vox. Or rather there is no easy way of doing that. But other than that I am happy with the service I am getting.

As long as I don't try to do a online game in Project cars, it is fine. Have yet to try COD AW online.
 
Francois Marais said:
So I dropped Afrihost, OpenWeb and WebAfrica in the past year. Moved over to VOX, but must say I have expected more.

Okay, confession time. Line speed rules! http://netgauge.ookla.com/share/356330765.png

But other than the the service is okayish. I must say that I signed up on the 24th of the month. That was easy enough and got my account details after WebAfrica screwed up my accounts and screwed me out of R298.

P2P gets full speed some times. I failed yesterday to get a Windows 7 ISO from Microsoft (windows 10 does not work well on her notebook)

Had a few buffers on YouTube last night (23H00 - 01H00)
Don't know if it is line related but loosing connection. Even replaced my router, but still getting disconnections.

After signing up I have no way to move my line from Telkom to Vox. Or rather there is no easy way of doing that. But other than that I am happy with the service I am getting.

As long as I don't try to do a online game in Project cars, it is fine. Have yet to try COD AW online.
Click to expand...
Do not move your line from Telkom
 
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