Official Vox DSL feedback thread

[Francois Marais]

Hmm, so it might not be my line but VOX.
Seems I can't get an ISP that works anymore.

 

[Francois Marais]

Not funny anymore:

11:06:41 02/Jan/2016 Sat Open Session 0128070186 197.245.16.176
10:17:52 02/Jan/2016 Sat 11:06:35 02/Jan/2016 Sat 0128070186 197.245.16.176
10:14:31 02/Jan/2016 Sat 10:20:41 02/Jan/2016 Sat 0128070186 197.245.16.33
08:02:27 02/Jan/2016 Sat 10:14:25 02/Jan/2016 Sat 0128070186 197.245.16.33
07:57:10 02/Jan/2016 Sat 08:05:22 02/Jan/2016 Sat 0128070186 197.245.16.176
07:53:10 02/Jan/2016 Sat 08:00:17 02/Jan/2016 Sat 0128070186 197.245.16.33

 

[BigBear]

Not funny anymore:

11:06:41 02/Jan/2016 Sat Open Session 0128070186 197.245.16.176
10:17:52 02/Jan/2016 Sat 11:06:35 02/Jan/2016 Sat 0128070186 197.245.16.176
10:14:31 02/Jan/2016 Sat 10:20:41 02/Jan/2016 Sat 0128070186 197.245.16.33
08:02:27 02/Jan/2016 Sat 10:14:25 02/Jan/2016 Sat 0128070186 197.245.16.33
07:57:10 02/Jan/2016 Sat 08:05:22 02/Jan/2016 Sat 0128070186 197.245.16.176
07:53:10 02/Jan/2016 Sat 08:00:17 02/Jan/2016 Sat 0128070186 197.245.16.33

02:22:31 28/Dec/2015 Mon 10:28:56 01/Jan/2016 Fri
10:30:58 01/Jan/2016 Fri Open Session

PTA - Hatfield.

No Auto Disconnects this side, just One Manual Disconnect from when I rebooted the Router.

 

[Francois Marais]

yesterday was better:

01:57:56 04/Jan/2016 Mon 05:50:03 05/Jan/2016 Tue 0128070186 197.245.16.176
12:17:08 04/Jan/2016 Mon 02:00:35 04/Jan/2016 Mon 0128070186 197.245.16.33
11:58:38 04/Jan/2016 Mon 12:15:58 04/Jan/2016 Mon 0128070186 197.245.16.33
02:24:52 04/Jan/2016 Mon 11:57:17 04/Jan/2016 Mon 0128070186 197.245.16.33

 

[Francois Marais]

Just received a mail that I used my base data. 90GB of it.
On the VOX Portal I have used 3.58 GB of my data



Anyone else with the same problem?

 

[benitok]

....

Anyone else with the same problem?

No problem on my side. I'm on Fatpipe.

 

[kissingmybbgoodbye]

It takes 10 minutes to change text on a website.

Not always. In a corporate environment it often has to go to a change process with approvals etc. So it can take a bit longer.

 

[vavyn]

Just received a mail that I used my base data. 90GB of it.
On the VOX Portal I have used 3.58 GB of my data

View attachment 329499

Anyone else with the same problem?

Yup got the same problem. Received an email stating at I used 50% of my data but portal shows that I only used 2.96 out of 25 gigs.

 

[Joka69]

Yup got the same problem. Received an email stating at I used 50% of my data but portal shows that I only used 2.96 out of 25 gigs.

Got the same mail yesterday, saying I've used 27 of my 30 gig cap, log on to app, says the same thing, log onto portal (website) says I've only used 2 gigs.

 

[stefan9]

Not always. In a corporate environment it often has to go to a change process with approvals etc. So it can take a bit longer.

Not the customers problem...If we can do it in 10 minutes they should as well, its not our problem they burden themselves with red tape...Information on the companies website should always be 100% accurate.

 

[Aquiva]

Can anyone confirm if rarbg.to opens for them? I can get to the site from other ISP's but not Vox!

 

[sand_man]

Works for me.

 

[Aquiva]

Works for me.

Thanks, perhaps it's because I'm using Google's DNS.

 

[sand_man]

Mmmm, I'm using them too, 8.8.8.8 and 8.8.4.4

 

[Fox1]

The control panel isn't showing the correct usage again.

 

[Voxy]

Good Morning

Please note that i have raised these valid concerns with our internal team and i have requested Traces from various users on this forum.
Please feel free to PM your username and a trace route to any international and local destination. These sample are being used to trace any potential issue.

My deepest apologies for the lack of communication on this forum.

Regards,
Michael

 

[Voxy]

Good Morning All

Over the holiday period, Vox Telecom observed a marked increase in the volume of data consumed by customers enjoying on-demand Internet streaming media services such as Box Office and Netflix.

This sudden increase has caused congestion to occur at certain times of the day, when some lesser prioritised applications (e.g. Ping, bittorrent) can become slower or less responsive.

Vox is working with Telkom to increase the capacities of our various IPC as soon as possible. The vast majority of our customers, however, continue enjoying their internet service as normal.

Regards,
Michael

 

[Joka69]

^This actually makes sense. My VOX Fat Pipe (Bolt on) account seems to be much better since last night.

 

[Stunt]

No Issues my end, international ping could be better. +1 for upping your service standards this last year Vox!

 

[aybbleek]

Good Morning All

Over the holiday period, Vox Telecom observed a marked increase in the volume of data consumed by customers enjoying on-demand Internet streaming media services such as Box Office and Netflix.

This sudden increase has caused congestion to occur at certain times of the day, when some lesser prioritised applications (e.g. Ping, bittorrent) can become slower or less responsive.

Vox is working with Telkom to increase the capacities of our various IPC as soon as possible. The vast majority of our customers, however, continue enjoying their internet service as normal.

Regards,
Michael

Thank you being transparent about the problem Michael. It really gives your customers peace of mind! Please keep us updated.