Official Vox DSL feedback thread

[MountainTech]

Been trying for over a month to get DSL "installed"
In a town that has no other options
The house already has a line installed used to use telkom, however no matter what we do and who we speak to we get told there is no DSL or copper in town
Yet we physically have it and my neibords (line coming from same pole) is on vox

 

[MEG101]

Been trying for over a month to get DSL "installed"
In a town that has no other options
The house already has a line installed used to use telkom, however no matter what we do and who we speak to we get told there is no DSL or copper in town
Yet we physically have it and my neibords (line coming from same pole) is on vox

@AfriNatic - he will sort you out. Helped me to get PureDSL installed, up and running with great service offering me uncapped, unshaped, unthrottled internet with NO FUP where Vox and Axxess told me there are no coverage.

 

[Hemps]

anyone on Vox in East London with no internet access, been offline for 3 hrs now?

 

[cavedog]

anyone on Vox in East London with no internet access, been offline for 3 hrs now?

The whole area is down on DSL and Fibre on Openserve.

 

[orkoza]

I have been experiencing extremely slow response times from Vox's DNS server, going to most websites the page first shows a DNS error, then after a few seconds the page would load. I changed the DNS to google's server and it works as it should. Is there any known problems with Vox's server?

 

[Hemps]

Anyone else offline this morning in East London?

 

[Craig84]

I've been without my dsl connection for 2 days now. I tried to phone Telkom on 10210,but when I submit my service number Telkom says my account has been suspended due to non-payment which I paid on the 30th of August. Now I have to go the weekend without internet. That sucks.

 

[Hemps]

Jeez but their support is either useless or freakin slow, 30+ minutes and told we looking at your account.

 

[akescpt]

geez...what kind of resolution time are you expecting?

 

[Hemps]

geez...what kind of resolution time are you expecting?

It's a simple query.
Gripe is them not updating you on what they are doing, I dont even know if I'm still connected.
Jeez...simple please hold we looking at this/that.

Vox Web Chat

 

[4-quad]

Opened a support ticket last Saturday and noone from vox has even bothered to reply???

 

[DapperDanMan]

Opened a support ticket last Saturday and noone from vox has even bothered to reply???

Not even @Vox Customer Service?

 

[4-quad]

Not even @Vox Customer Service?

Noone. Just got my reference number and that was it.

 

[4-quad]

Still not a peep out of Vox...pathetic!

 

[4-quad]

Sent you a PM.

 

[azex]

Im on vox adsl and from about 5pm today (sunday 10th decemeber) i have been unable to access anthing related to google or google services. no youtube, search or gmail. using a vpn makes everything work again so this is 100% an isp issue. please help

 

[Hemps]

Vox is dead.

 

[azex]

Vox is dead.

What do you mean?

 

[Hemps]

What do you mean?

Means my Vox line isn’t working , internets been off since 4pm

 

[Vox Customer Service]

Im on vox adsl and from about 5pm today (sunday 10th decemeber) i have been unable to access anthing related to google or google services. no youtube, search or gmail. using a vpn makes everything work again so this is 100% an isp issue. please help

Good day ,
Please note the outage below

Vox Notice: Google Services. National. Customers may experience intermittent issues accessing google services. Google engineers are attending to the fault.