OFFICIAL Web Africa Network Upgrade Thread

Seems like I am downloading at 384kbps speeds again today, anyone else? Can't seem to download faster than 40Kb/sec this is on a 1Mbps line
 
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Daveogg said:
Hi Justin.

I have done 9.28GB in march and am still rated 5*.

This last weekend downloads came down at line speed.
This morning once again limited to 150-160KB/s.
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Same problem here. 1 - 1.5Mbit during bussiness hours on 4Mbps account. After hours and weekends full line speed. Reported my problem fixed on the weekend. But slow again on Monday. Full speed using IS and Telkom test accounts. They reset my port and will recheck tonight and tomorrow morning but I don't see how that is going to work.
 
Munch said:
Same problem here. 1 - 1.5Mbit during bussiness hours on 4Mbps account. After hours and weekends full line speed. Reported my problem fixed on the weekend. But slow again on Monday. Full speed using IS and Telkom test accounts. They reset my port and will recheck tonight and tomorrow morning but I don't see how that is going to work.
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Munch you in KZN?
 
Munch said:
Same problem here. 1 - 1.5Mbit during bussiness hours on 4Mbps account. After hours and weekends full line speed. Reported my problem fixed on the weekend. But slow again on Monday. Full speed using IS and Telkom test accounts. They reset my port and will recheck tonight and tomorrow morning but I don't see how that is going to work.
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Same problem here - trying to get through to support - no answer!!! WAJustin I sent you a pm.....
 
Seems like it's shaping during the day that's causing me to get 384kbps speeds, because as soon as the time was 5pm my speed returned to full line speed of 110kbps.
 
NomNom said:
Seems like it's shaping during the day that's causing me to get 384kbps speeds, because as soon as the time was 5pm my speed returned to full line speed of 110kbps.
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Same issue I had before on the normal capped account and complained time and again and just got various excuses such as I should not expect 100% during office hours and it will be fine with IS, so am sad to hear this.

In fairness I must test this with the new IS set up as only tried two afternoons. 1 was great and the next day terrible. Will try one of these afternoons when I am home in time
 
Downloads have sped up since yesterday from news server. still have to check dota again but it all looks good
 
0.38 down
0.48 up
36ms ping

Been like this on a 1meg line since Saturday. If things don't improve by Friday then I'm cancelling.
 
Done 18,39 GB so far on 1 Mbps Home Uncapped. Hasn't gone off 5 stars yet... So far so good! Must say though, I've had slightly erratic speeds this evening...going to be away until Friday, so hopefully erratic goes away by the time I get back :)
 
Been backing up our webservers and done 120gb on 4mb uncapped and still on the top star rating, so far so good. Been streaming a lot of netflix at home - 25gb so far on uncapped 4mb at home also all good. Both home uncapped
 
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hereticangel said:
1mps line and home uncapped 1mps , worked a few days ago , that page requires username and password now , tell me it is wrong each time :(
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Hi,

I have asked our Support guys to resend you your Customer Zone details to your email address we have listed on your account.

Please check and let me know if you are still not able to log in.
 
WAJustinW said:
Hi,

I have asked our Support guys to resend you your Customer Zone details to your email address we have listed on your account.

Please check and let me know if you are still not able to log in.
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Recieved the email , that is the password for the client zone , i am logged on fine to the client zone , as soon as i press manage on the 1mps , it tells me to log in , i have tried that details that you emailed and my adsl details .
 
Hi Guys,

Just an update on the slow speeds during Business hours issue. I have just spoken to our Network team and we are working on improving the prioritisation of the accounts during the day.

We will post more feedback as soon as I get more information.
 
hereticangel said:
Recieved the email , that is the password for the client zone , i am logged on fine to the client zone , as soon as i press manage on the 1mps , it tells me to log in , i have tried that details that you emailed and my adsl details .
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Can you PM me the current password which was sent to you via the email. I just need to check what was sent and what is on our system.

Thanks
 
WAJustinW said:
Hi Guys,

Just an update on the slow speeds during Business hours issue. I have just spoken to our Network team and we are working on improving the prioritisation of the accounts during the day.

We will post more feedback as soon as I get more information.
Click to expand...

Thanks Justin - good to hear and hope all will be as it should be soon.
 
sportpro said:
I also cannot see a star rating, and my inyternet experience hasnt improved.

http://www.speedtest.net/result/2549321193.png

I sent the details last week, Thrs, probably too soon.

But, have had enough.

I have downgraded from Business 4mb uncapped at R2099 per mth, to Business Uncapped 1mb, at R499 a mth.

I am getting .24 mbps, and just dont think u can fix it.


You have had 18 mths.

The downgrade has been scheduled ..presumably there is a lead time.


I do feel robbed, that I have paid R2k a mth, for that time, and never sniffed at anything over 1mbps, for a few days.

I suppose I should have done more, but, Telkom/Web Africa ping pong/blame game, is no fun.

Will see what speeds I get on the new contract .. it cant be much worse.
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Hi Sportpro,

As per the previous escalation I logged it seems your issue is related to your exchange which seems to be congested. I have asked the Senior agent who is busy with your matter to contact Telkom to see when they will be able to upgrade the exchange.

He should be in touch soon.
 
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