OFFICIAL Web Africa Network Upgrade Thread

Pings look fine, it's just general browsing / streaming that's really bad

Emiles-MacBook-Air:~ emile$ traceroute www.mybroadband.co.za
traceroute to www.mybroadband.co.za (41.203.21.137), 64 hops max, 52 byte packets
1 dsldevice.lan (192.168.10.1) 4.496 ms 1.726 ms 1.434 ms
2 196-210-148-1.dynamic.isadsl.co.za (196.210.148.1) 17.822 ms 16.685 ms 17.312 ms
3 cdsl2-ctn-vl2276.ip.isnet.net (196.38.72.125) 19.682 ms 18.080 ms 25.172 ms
4 196.35.115.136 (196.35.115.136) 18.145 ms 18.987 ms 18.098 ms
5 core2a-ctn-gi0-2.ip.isnet.net (168.209.6.6) 20.811 ms 20.483 ms 21.790 ms
6 168.209.6.130 (168.209.6.130) 18.450 ms 23.308 ms 21.338 ms
7 41-208-29-210.mtnns.net (41.208.29.210) 19.447 ms 18.058 ms 26.762 ms
8 196.44.0.75 (196.44.0.75) 32.876 ms 27.436 ms 28.952 ms
9 rb-cr-1.za--ct-cr-1.za.mtnns.net (196.44.31.128) 59.887 ms 56.067 ms 52.837 ms
10 196.44.31.97 (196.44.31.97) 56.927 ms 64.420 ms 68.569 ms
11 ge4-0-0.gw17.jnb6.za.mtnbusiness.net (196.30.1.37) 193.724 ms
ge11-0-0.gw2.jnb6.za.mtnbusiness.net (196.30.1.22) 60.257 ms 54.991 ms
12 vlan9.hr3.jnb6.za.mtnbusiness.net (196.30.156.136) 65.607 ms 64.769 ms 53.078 ms
13 core-router1.jnb2.host-h.net (196.30.213.108) 51.794 ms 51.521 ms 41.487 ms
14 core-access-switch1-vlan1001.jnb.host-h.net (41.72.136.53) 42.433 ms 44.515 ms 45.188 ms
15 mybroadband.co.za (41.203.21.137) 50.590 ms 43.867 ms 46.516 ms
 
I thought your dedicated server hosting had unlimited bandwidth? Need to inform my client of the change...
 
AcidRaZor said:
I thought your dedicated server hosting had unlimited bandwidth? Need to inform my client of the change...
Click to expand...

Our Dedis never had unlimited traffic, they were increased quite substantially a while back though.
Our Shared hosting from Premium and up has unlimited traffic.
 
@WAJeff - Is buzybuy a reseller of WA? I signed up and got a username buzybuy.com******@wa
 
WAJeff said:
I'm reading through a few posts and have picked up that you guys are battling with downloads during the day/ office hours.
Can you please let me know what you're trying to download? Whether it be from torrents, NNTP, HTTP etc etc?

Please also include your ADSL account type within the responses so our Engineers can get a better idea on where to start looking.
Click to expand...

4Meg uncapped.

I rate limit downloads to 300KB/s otherwise after hours would have been at full line speeds.

All NNTP but web downloads similar.

Happy with after hours. Not happy business hours.

Is this how we can expect these accounts to run when one is still "5 star", how much more will it degrade as one is down rated?

Completed at 22:35:50 on Thursday 28 February 2013
Download:
Downloaded in 38 minutes 57 seconds at an average of 318 KB/s

Completed at 22:47:26 on Thursday 28 February 2013
Download:
Downloaded in 11 minutes 46 seconds at an average of 315 KB/s

Completed at 09:59:35 on Friday 01 March 2013
Download:
Downloaded in 1 hour 6 minutes 34 seconds at an average of 186 KB/s

Completed at 13:30:17 on Friday 01 March 2013
Download:
Downloaded in 24 minutes 53 seconds at an average of 198 KB/s

Completed at 15:30:07 on Friday 01 March 2013
Download:
Downloaded in 34 minutes 41 seconds at an average of 142 KB/s
 
I logged a ticket. But wanted to make myself heard here too.

Getting about 1 Mbps speeds on my 4 Mbps. Sync is stable at 6 Mbps.
Telkom guest account gets over 5 Mbps.
WA test IS account gets over 5 Mbps.

So what is wrong with my account? I suspect the star system. I have warned that the reason I moved to WA was get move away from the star system which I know causes havoc with my internet. I promised to give it a shot again after being promised that IS performance has improved. I wonder if WA was testing on accounts not subjected to the star rating system such as the test account given to me.

Of course I have the whole month to test the IS account still. So I just hope this is a teething problem. I expect all teething issues to be sorted in a week though. There after I will rate the performance for the remaining 3 weeks. Thing is I know from experience that the star system results in erratic internet performance regardless of your star rating. Im usually on 5 as I generally download less than 100GB per month however I expect full performance as a result.
 
My problem resolved itself at around 6pm. Not sure if related to the network fix they said they done because I tested after they said the fix was done and speeds were still slow. Maybe my traffic has not yet routed through the fixed network link. However I hope it is not related to relaxed prioritisation kicking in for the start of the weekend. My former experience with IS, after hours and weekends I never had a problem. So I will test again during the week in office hours.
 
Munch said:
I logged a ticket. But wanted to make myself heard here too.

Getting about 1 Mbps speeds on my 4 Mbps. Sync is stable at 6 Mbps.
Telkom guest account gets over 5 Mbps.
WA test IS account gets over 5 Mbps.

So what is wrong with my account? I suspect the star system. I have warned that the reason I moved to WA was get move away from the star system which I know causes havoc with my internet. I promised to give it a shot again after being promised that IS performance has improved. I wonder if WA was testing on accounts not subjected to the star rating system such as the test account given to me.

Of course I have the whole month to test the IS account still. So I just hope this is a teething problem. I expect all teething issues to be sorted in a week though. There after I will rate the performance for the remaining 3 weeks. Thing is I know from experience that the star system results in erratic internet performance regardless of your star rating. Im usually on 5 as I generally download less than 100GB per month however I expect full performance as a result.
Click to expand...

Munch said:
My problem resolved itself at around 6pm. Not sure if related to the network fix they said they done because I tested after they said the fix was done and speeds were still slow. Maybe my traffic has not yet routed through the fixed network link. However I hope it is not related to relaxed prioritisation kicking in for the start of the weekend. My former experience with IS, after hours and weekends I never had a problem. So I will test again during the week in office hours.
Click to expand...

Morning Munch,

Thanks for the update. Please let me know if you still having issues so I can get our engineering guys to investigate.
 
News Server

Appears to be some problems here ?

I used to use news.wa.co.za which previously worked fine for me
NOT working now !

news.is.co.za
and
news.wa.co.za

both resolve to

news.isdsl.net [196.26.208.250]

I can connect but some how nothing seems to download
or
The news groups are not being updated correctly ?

Looks like the Akamai has also not been fixed ?


Code: 
C:\>ping www.cisco.com

Pinging e144.dscb.akamaiedge.net [2.18.112.170] with 32 bytes of data:

Reply from 2.18.112.170: bytes=32 time=199ms TTL=54
Reply from 2.18.112.170: bytes=32 time=200ms TTL=54
Reply from 2.18.112.170: bytes=32 time=198ms TTL=54
Reply from 2.18.112.170: bytes=32 time=199ms TTL=54

Ping statistics for 2.18.112.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 198ms, Maximum = 200ms, Average = 199ms

Please someone from WA can you check and see what is going on ! :(
 
b@nD said:
Appears to be some problems here ?

I used to use news.wa.co.za which previously worked fine for me
NOT working now !

news.is.co.za
and
news.wa.co.za

both resolve to

news.isdsl.net [196.26.208.250]

I can connect but some how nothing seems to download
or
The news groups are not being updated correctly ?

Looks like the Akamai has also not been fixed ?


Code: 
C:\>ping www.cisco.com

Pinging e144.dscb.akamaiedge.net [2.18.112.170] with 32 bytes of data:

Reply from 2.18.112.170: bytes=32 time=199ms TTL=54
Reply from 2.18.112.170: bytes=32 time=200ms TTL=54
Reply from 2.18.112.170: bytes=32 time=198ms TTL=54
Reply from 2.18.112.170: bytes=32 time=199ms TTL=54

Ping statistics for 2.18.112.170:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 198ms, Maximum = 200ms, Average = 199ms

Please someone from WA can you check and see what is going on ! :(
Click to expand...
news.is.co.za rocks for me, it supports up to 20 concurrent connections, so I almost always max out my line, which is 950kbyte/sec on a 10mbit/sec line on a RedAfrica special.

As for Akamai, Cisco.com is a bad test, they have some strange akamai redirection. Rather try www.ign.com.
Code: 
C:\Users\Tinuva>ping www.ign.com

Pinging a1005.g.akamai.net [197.84.130.19] with 32 bytes of data:
Reply from 197.84.130.19: bytes=32 time=8ms TTL=53
Reply from 197.84.130.19: bytes=32 time=9ms TTL=53
Reply from 197.84.130.19: bytes=32 time=9ms TTL=53
Reply from 197.84.130.19: bytes=32 time=12ms TTL=53

Ping statistics for 197.84.130.19:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 8ms, Maximum = 12ms, Average = 9ms
 
I have home uncapped 4MB
Speeds from news server dropped from 450KB/s to 330KB/s
Speedtest.net down speeds decreased from 3.9/0.5MB to 3.26/0.4 MB - http://www.speedtest.net/result/2548082270.png
Dota 2 ping went from 176ms to between 400-1000ms

So Far everything seems slower with insane latency on dota 2.
 
Strange ?

Tinuva said:
news.is.co.za rocks for me, it supports up to 20 concurrent connections, so I almost always max out my line, which is 950kbyte/sec on a 10mbit/sec line on a RedAfrica special.

As for Akamai, Cisco.com is a bad test, they have some strange akamai redirection.
Click to expand...
OK
Tried site you suggest

Code: 
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping www.ign.com

Pinging a1005.g.akamai.net [197.84.130.35] with 32 bytes of data:

Reply from 197.84.130.35: bytes=32 time=43ms TTL=52
Reply from 197.84.130.35: bytes=32 time=42ms TTL=52
Reply from 197.84.130.35: bytes=32 time=43ms TTL=52
Reply from 197.84.130.35: bytes=32 time=42ms TTL=52

Ping statistics for 197.84.130.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 42ms, Maximum = 43ms, Average = 42ms

Looks OK but the strange Akamai routing seems to work OK on Telkom

Tried the News-Server again
Using Grabit
Picks up the newsgroup list OK
Seems to go through the motions of downloading articles but nothing shows in the "Download Speed" window and no new articles are shown in the Articles window ?

Worked fine before the change over

[EDIT]
OK -- I tried importing an NZB
This works fine and is flying along
Just the actual groups that are not updating properly
[/EDIT]

STILL
???????
 
Last edited:
b@nD said:
OK
Tried site you suggest

Code: 
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\>ping www.ign.com

Pinging a1005.g.akamai.net [197.84.130.35] with 32 bytes of data:

Reply from 197.84.130.35: bytes=32 time=43ms TTL=52
Reply from 197.84.130.35: bytes=32 time=42ms TTL=52
Reply from 197.84.130.35: bytes=32 time=43ms TTL=52
Reply from 197.84.130.35: bytes=32 time=42ms TTL=52

Ping statistics for 197.84.130.35:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 42ms, Maximum = 43ms, Average = 42ms

Looks OK but the strange Akamai routing seems to work OK on Telkom

Tried the News-Server again
Using Grabit
Picks up the newsgroup list OK
Seems to go through the motions of downloading articles but nothing shows in the "Download Speed" window and no new articles are shown in the Articles window ?

Worked fine before the change over

[EDIT]
OK -- I tried importing an NZB
This works fine and is flying along
Just the actual groups that are not updating properly
[/EDIT]

STILL
???????
Click to expand...

When using .nzb files, you don't need to grab a group list. Also I find grabit and altbinz works very poor on most news servers, where the latest SABnzbd works great, especially with the way some of the media files are packaged nowadays. Almost always when people have problems with local news servers, it is when they use grabit or altbinz.

As for the Akamai stuff, trust me, 99% of your akamai content will be local, its only a select few sites like the cisco one that is not, and that is when specific to specific akamai clusters.
 
zain76 said:
I have home uncapped 4MB
Speeds from news server dropped from 450KB/s to 330KB/s
Speedtest.net down speeds decreased from 3.9/0.5MB to 3.26/0.4 MB - http://www.speedtest.net/result/2548082270.png
Dota 2 ping went from 176ms to between 400-1000ms

So Far everything seems slower with insane latency on dota 2.
Click to expand...

Hi Zain76,

Can you pm me the following info so I can take this up with out ADSL guys:

Customer Code;
Latest Speedtest; tracert to either local or international/ both
What exactly is the problem i.e: browsing. P2P etc.

Anything else that will assist as well.
 
Hi Justin.

I have done 9.28GB in march and am still rated 5*.

This last weekend downloads came down at line speed.
This morning once again limited to 150-160KB/s.

Can you please answer if this is expected network performance(if it is that's fine), or if their is a problem with my account. If the latter can you provide feedback from your engineers of their investigation following my PM to you of my account details last week.
 
Solved !

Tinuva said:
When using .nzb files, you don't need to grab a group list.
Click to expand...
Thanks -- I gathered as much
Was just checking to see where the problem was ( it is in the group list update )
Tinuva said:
Also I find grabit and altbinz works very poor on most news servers, where the latest SABnzbd works great,
especially with the way some of the media files are packaged nowadays.
Almost always when people have problems with local news servers, it is when they use grabit or altbinz.
Click to expand...
OK
Call me old fashioned but I like compiled rather than interpreted -- assembler is preferred but C will do in a pinch :)
Using AGENT temporarily -- which does work
Some sort of difference in the way the news server WA were using and the one IS is operating works ?
In process of writing to developer of Grabit -- ver 2 beta ( I like the UI and some other things )
 
Daveogg said:
Hi Justin.

I have done 9.28GB in march and am still rated 5*.

This last weekend downloads came down at line speed.
This morning once again limited to 150-160KB/s.

Can you please answer if this is expected network performance(if it is that's fine), or if their is a problem with my account. If the latter can you provide feedback from your engineers of their investigation following my PM to you of my account details last week.
Click to expand...

Hi Daveogg,

I have received feedback on this matter and replied to your PM.
 
I also cannot see a star rating, and my inyternet experience hasnt improved.

http://www.speedtest.net/result/2549321193.png

I sent the details last week, Thrs, probably too soon.

But, have had enough.

I have downgraded from Business 4mb uncapped at R2099 per mth, to Business Uncapped 1mb, at R499 a mth.

I am getting .24 mbps, and just dont think u can fix it.


You have had 18 mths.

The downgrade has been scheduled ..presumably there is a lead time.


I do feel robbed, that I have paid R2k a mth, for that time, and never sniffed at anything over 1mbps, for a few days.

I suppose I should have done more, but, Telkom/Web Africa ping pong/blame game, is no fun.

Will see what speeds I get on the new contract .. it cant be much worse.
 
Last edited:
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