Official Web Africa thread

Think I should just cancel my WA account. 1300+ ms ping on Overwatch every evening between 8pm and 10pm. Afrihost gives me 165ms ping. Been like this for weeks. WA is f***ked
 
****ing horrific on WA. Useless. Can't be used between 8-10pm.

Pingplotter horror story news24.com: new24 sunday 25-03-2018 web africa.jpg

I want a refund and immediate cancellation.

Ticket #132714 clearly will NEVER be resolved because there isn't enough capacity and they won't admit it because there will be CPA hell fire and brimstone.

I'm seeing 2000ms+ latency to news24.com, facebook.com and www.eu-west-1.prodaa.NETFLIX.COM

F*** this ****.
 
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thewusman said:
****ing horrific on WA. Useless. Can't be used between 8-10pm.

Pingplotter horror story news24.com: View attachment 509979

I want a refund and immediate cancellation.

Ticket 132714 clearly will NEVER be resolved because it there isn't enough capacity.
Click to expand...

How pathetic hey. Their network has really degraded over the years. They were never really good to start with, but now they are astonishingly bad. Like dumpster-fire bad.
 
recre8 said:
How pathetic hey. Their network has really degraded over the years. They were never really good to start with, but now they are astonishingly bad. Like dumpster-fire bad.
Click to expand...

Dude it's basically theft.

Time to get out the pitchforks and fire.

I'm NOT sticking around for another month of this purgatory.
 
infection said:
I've actually ended up cancelling my account and WebAfrica still had the audacity to tell me I should stay for a calendar month even tough they're to incompetent to resolve the problem.

I finally decided Friday to log a complaint at ICASA with all my correspondence and tickets and (the lack of) WebAfrica's response.
Click to expand...

In a cruel twist of fate, I had to log into my router and change to my Afirhost account to reply to your post because mybroadband WON'T RESOLVE ON WEBAFRICA AND TIMES OUT!

Please keep us posted.

Did you have to wait a calendar month or was it immediate cancellation ?

I'm done with this. It's white collar fraud.
 
not sure how to insert an image

Capture.PNG

Make what you want of the attached graph.
Something changed on the 22nd, and it looks like the problem just shifted
 
some more ping stats

Capture.PNG

I'm switching from webafrica end of april.

This has been going on for a while now.
 
you don't actually expect them to admit they have a problem, do you? :)
more subscribers + less bandwidth = nice profits
 
I can confirm the latency issue happens in the early-to-late evening, and in that sense it makes sense because thats when the majority of people would be using the net. Also going to drop these losers. I wonder if someone new has taken on the role of customer support, because it seems to have nosedived terribly!

So who would the best alternatives for gaming be. I see alot of people talk about Afrihost favourably. What about the likes of MWEB and Axxess? Any others?
 
Markd said:
I can confirm the latency issue happens in the early-to-late evening, and in that sense it makes sense because thats when the majority of people would be using the net. Also going to drop these losers. I wonder if someone new has taken on the role of customer support, because it seems to have nosedived terribly!

So who would the best alternatives for gaming be. I see alot of people talk about Afrihost favourably. What about the likes of MWEB and Axxess? Any others?
Click to expand...

Afrihost tbh
 
Afrihost is good from my testing - however I do get spikes on Netflix when it struggles to hold a 2160p (say 9-15mbps stream in 4k) and it drops down to 720p or 1080p resolution but recovers fairly quickly. I counted no fewer than 26 hops to resolve to Netflix.com on Afrihost which is double most other ISP's so some weird routing going on.

WA has run out of capacity somewhere along with their IS backbone provider and won't admit it. Peak time cluster**** a dead give away with all the evidence on this thread the last few weeks.

Absolutely disgraceful. Zero support.
 
Maybe we should get mybb to investigate and post a article about this? Having a network issue is one thing, having basically zero support is another. Reminds me of the openweb scam.
 
Nookie said:
Maybe we should get mybb to investigate and post a article about this? Having a network issue is one thing, having basically zero support is another. Reminds me of the openweb scam.
Click to expand...

Couldn't agree more.

I ashamed to be using WA and even more disheartened by the blatant ignoring of customers who can actually provide proof of their network problems.
 
infection said:
I've actually ended up cancelling my account and WebAfrica still had the audacity to tell me I should stay for a calendar month even tough they're to incompetent to resolve the problem.

I finally decided Friday to log a complaint at ICASA with all my correspondence and tickets and (the lack of) WebAfrica's response.
Click to expand...

Haven't WA been reported before? Might have been for RAIN.
 
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