Official Web Africa thread

[maniac6911]

Not on ADSL/VDSL, but I have been having terrible Twitch.tv performance in the evenings in the last week on my WA/Vumatel fibre package, not sure if it it related in anyway.

I'm in WC.

Same issue from about 6 or 7 pm until about 10 or 11 pm since Monday it has been an issue every evening.

 

[thewusman]

Same issue from about 6 or 7 pm until about 10 or 11 pm since Monday it has been an issue every evening.

Confirmed whole week in PE as well.

Packet loss from around 7pm to 11pm.

Are we really going down this road again WA ?

FFS.

 

[Joker]

Poor net experiences again..

[MENTION=213568]treebsd[/MENTION] how do we summon you?

 

[thewusman]

Poor net experiences again..

[MENTION=213568]treebsd[/MENTION] how do we summon you?

Same again tonight in PE.

Sigh.

Will take 2 months to identify and address I’m sure. If we’re lucky.

If anyone feels like a laugh try asking level 1 support for help and post your experience here

 

[Fulton17]

According to my WA usage dashboard, I DL 53 gigs between 06:00 and 07:00. Super impressive for a 40 meg line that "normally" can only manage about 16 gigs at best.

Naturally my netlimiter stats show what actually happened. This is now the second time this has happened in the last week and so many emails to support with not even one response yet

 

[Aardvark]

According to my WA usage dashboard, I DL 53 gigs between 06:00 and 07:00. Super impressive for a 40 meg line that "normally" can only manage about 16 gigs at best.

Naturally my netlimiter stats show what actually happened. This is now the second time this has happened in the last week and so many emails to support with not even one response yet

Having the same problem.
Fault booked on the 10 and still waiting for a explanation.

 

[Fulton17]

Having the same problem.
Fault booked on the 10 and still waiting for a explanation.

Guess this shows that they really don't care that much - sadly their "support" has become terrible.

Not too sure what happened to WAHelper - seems to have jumped off the ship

 

[Joker]

Unable to even stream 360p twitch - 200mb fibre line, WA Home Pro account..

 

[Fulton17]

So - at last - someone from WA phones me. Khaya tells me about how this issues will need to be escalated, investigated, reported, analysed. sent up stream, sent down stream, defaulted, sent to committee to discuss, sent to someone, sent to someone else ....... and maybe then I will get some feedback.

I managed to log into my account and go to the support tab where all my emails etc should be. Needless to say - nothing. I did find the following quite funny "SUBMIT AND TRACK ANY ENQUIRIES YOU HAVE MADE WITH US RIGHT HERE". Well, many tickets submitted, but nothing to track.

Sorry but how does these guys stay in business.

Anyway here's to hoping my problem will be resolved soon

 

[treebsd]

Poor net experiences again..

[MENTION=213568]treebsd[/MENTION] how do we summon you?

hey,

drop me an email ([email protected]) with your details and relevant info, let me have a look...

am not aware of any issues on the network...

 

[Joker]

hey,

drop me an email ([email protected]) with your details and relevant info, let me have a look...

am not aware of any issues on the network...

Thanks so much, I'll try get some actual data for you to look at

 

[detritus]

Unable to even stream 360p twitch - 200mb fibre line, WA Home Pro account..

Man that sucks. I must have been lucky, for the first time in 2 weeks, I was able to watch an 1080p 8mbps twitch stream with no issues from 18:00 to around 21:30 when I called it a night. holding thumbs that something got fixed... somewhere...

 

[maniac6911]

Seems that the connection has gone down the toilet again tonight. I just don't understand how a company can claim to be a a premium internet provider and have this many issues. Local and international bandwidth and latency are up again.

 

[thewusman]

Seems that the connection has gone down the toilet again tonight. I just don't understand how a company can claim to be a a premium internet provider and have this many issues. Local and international bandwidth and latency are up again.

Something up in the Cape. My WA and Vox both crawling.

Somewhere, somehow, someone screwed the DSL pooch this evening.

Friday’s usually fly.

 

[Rohan]

Can't play any online games, ping spikes all over the place Occurs from 5th hop

 

[thewusman]

Can't play any online games, ping spikes all over the place Occurs from 5th hop

Local or international servers ?

 

[Convex]

Internet dropping on and off for anyone else ?

 

[Rohan]

Local or international servers ?

Both

 

[thewusman]

My WA is like 56k dial up since 7pm.

Was flying beforehand.

40mbps VDSL within spitting distance of MSAN.

Screw you WA/openserve/upstream provider.

Nobody will own it but hey.

 

[Cronus086]

My internet connection took a massive dump. I can't open Gmail or Youtube and Mybroadband timed out a few times as well. Anyone else in CPT area having issues?