Official Web Africa thread

[Fulton17]

Just checked my DSL console and it was last updated at 01:27.

Start of last month, WA had the same issue and this led to incorrect data allocation - goes without saying that after numerous emails etc, and the promise of sorting the data issue out ......... WA did nothing

Lets see what happens this month

 

[Webafrica Helper]

Good morning all. There was an issue with the DSL console this morning. The update we got from our dev was that the SQL job that runs at midnight every month did not execute. This was resolved earlier this morning so please reboot everything (ONT and router) and try again. Apologies for the inconvenience all.

 

[Fulton17]

Good morning all. There was an issue with the DSL console this morning. The update we got from our dev was that the SQL job that runs at midnight every month did not execute. This was resolved earlier this morning so please reboot everything (ONT and router) and try again. Apologies for the inconvenience all.

Why do you guys keep on having problems and not resolve them??

 

[Fulton17]

So I have just received an email from WA saying that as of today at 02:28, my 1 100 gig account has run out of bandwidth and has therefore been capped

Not too sure how 100 gigs of anytime data could be used be used up in 2 1/2 hours at the best of times let alone when this is all happened in DL+ hours, so it should not have happened at all

WA - think you are having quite a few issues at the start of the month.

Look forward to your feedback

 

[Webafrica Helper]

Why do you guys keep on having problems and not resolve them??

The issue has been reported to be resolved - please restart your router- this has fixed all clients, we have been in contact with

 

[Fulton17]

The issue has been reported to be resolved - please restart your router- this has fixed all clients, we have been in contact with

Thanks WAHelper - I know you have reported it as resolved now, but my question is why does the same issue keep repeating itself? Surely you should fix it once and for all?

Please can you respond to my most recent post? Thanks so much

 

[Webafrica Helper]

The instruction on the system did not execute when it should have, this is something our engineers are doing what they can, to avoid going forward - they have also added a few more instructions to the network as contingency plans for should this ever happen again.

 

[Webafrica Helper]

Anyone else wake up this morning with no internet connection?
Green internet light on router is on but I am unable to browse the net.

Please restart your devices and let us know if your require any further help

 

[Fulton17]

So I have just received an email from WA saying that as of today at 02:28, my 1 100 gig account has run out of bandwidth and has therefore been capped

Not too sure how 100 gigs of anytime data could be used be used up in 2 1/2 hours at the best of times let alone when this is all happened in DL+ hours, so it should not have happened at all

WA - think you are having quite a few issues at the start of the month.

Look forward to your feedback

WAHelper - please can you advise on this? Thank you

 

[smc]

My business ADSL account has been down since early this morning. Was not capped, have reset router, etc. Nothing.

Email to Webafrica: no response
Live chat: All our agents are busy
Support ticket: No response

Great service to your business customers, WebAfrica

 

[Webafrica Helper]

WAHelper - please can you advise on this? Thank you

Our devs team have reported that the SQL job that runs at midnight, providing the console with instruction - every month did not execute. This was resolved earlier this morning so please reboot everything (ONT and router) and try again. Apologies for the inconvenience all.

 

[Webafrica Helper]

My business ADSL account has been down since early this morning. Was not capped, have reset router, etc. Nothing.

Email to Webafrica: no response
Live chat: All our agents are busy
Support ticket: No response

Great service to your business customers, WebAfrica

Please confirm your ticket reference , so we may have a look and ensure this is sorted asap

 

[Webafrica Helper]

WAHelper - please can you advise on this? Thank you

Please restart your console - and confirm all in order Sir

 

[Fulton17]

Please restart your console - and confirm all in order Sir

Thanks - have done and was fine, but this was not my query on this point.

My point is regarding the email I received saying my one account was capped (and this on the 1st day of the month)

 

[hell_rising1]

Are there any technical issues going on currently? Both 20mb Business Uncapped and 100gb capped accounts are struggling, getting download speeds well under 1Mbps on both speedtest.net and the MyBroadband speed test. These are the results from the latest one I did:

Ping: 40ms
Download: 0.18Mbps
Upload: 1.06Mbps

Edit: Appears to be related to the Telkom outage.

 

[That_JC]

Are there any technical issues going on currently? Both 20mb Business Uncapped and 100gb capped accounts are struggling, getting download speeds well under 1Mbps on both speedtest.net and the MyBroadband speed test. These are the results from the latest one I did:

Same issue here on Capped Business 10MBs ADSL in Kuils River, CT

 

[Webafrica Helper]

Hi Guys

There are no reported schedule maintenance or outages for that area - please contact our support line 0860009500 - to isolate and fix the issue - we have senior tech availability who will gladly ensure you are assisted

 

[HeftyCrab]

Just posting some positive feedback. Performance on Vumatel on 4Mb line. Keep up the good work!

 

[Hein69]

Anything strange going on with in Cape town? Things aren't great on my side.

Edit: Everything is normal again.

 

[Webafrica Helper]

there were no reported outages over the weekend - please feel free to DM us for any required help