Official Web Africa thread

Customers please note we have confirmed outage reports for the below :

- Mitsol fibre connection are being transferred to the Vumatel network, connections may be inaccessible due to this outage
- Telkom engineers have also reported the following area outages, areas may be inaccessible due to an outage:

• st michaels on sea 2 (039312, 039315)
• salt rock isam 1 (nsrk:04) (032525)
• heuweloord (012656)
• carlswald north estate msan 1 (011468, 011702)
• brackendowns msan 4 (011864, 011868, 011900)
• krugersburg imax 2 (015296-015297)
• grimbeeckpark 2 (018290)
• sunnyside 2 (012341, 012440)
•
- Our developers have isolated an internal DSL console system error on ADSL concurrent connections, this may result in no connection authentication


Engineers are on site to investigate and resolve as soon as possible. Feel free to check our status page for any outage updates on www.webafrica.coza/status
 
Arksun said:
Did something just break?
Click to expand...

Concerning the Authentication (DSL console)* issue - this has been restored - its in process of queuing the connection to restore one by one to ensure no mistakes - should be all resolved within the next 2-3 hours max
 
What is happening with your news server WA?

Last night it was working - from mid night to now, dead! What is happening and why does work sometimes and at other times - nothing?
 
Fulton17 said:
What is happening with your news server WA?

Last night it was working - from mid night to now, dead! What is happening and why does work sometimes and at other times - nothing?
Click to expand...

Please contact us on 0860009500 - to allow our technical support to have a look
 
Seems like it was an issue with concurrent connections. One line was authenticating fine while the other wouldn't. Customer portal reported denied access due to max limit of concurrent connections reached.
 
Usage monitor on the DSL console is a mess yet again. This is happening far to often now.
 
Alan said:
Usage monitor on the DSL console is a mess yet again. This is happening far to often now.
Click to expand...

I think it is months now and seems to sometimes effect some people and not others. I have been fine for a while, but not so long ago it took close on a month to resolve
 
We are aware of the DSL console issues - will update you guys as the developers inform of us
 
Hi, I am really disgusted with WA's level of service the past few weeks:
a. A week or so ago I registered a ticket to fix slow line speed - no reaction. Fortunately my line corrected itself.
b. This last weekend my line started acting up again. I registered a ticket on Monday with no reaction to date. When I call WA there is no answer or I am transferred to someone who is not there.
c. Today I tried to access my usage records but could not log in ..... wrong user name or password......really!

I eventually got through to sales where the salesman almost convinced me to go for the LTE-A option but I am not sure about the reliability of LTE.

But my problem still remains - what must I do for WA to fix my ADSL line speed problem? Your formal service channels does not work .... I almost came to the conclusion that WA closed doors.....
 
No reply! Oh boy! What happened to Webafrica? Anyone?

For what its worth find attached Pingplotter result of my connection. Question : why is hop 2 incognito?
And obviously my problem lies with hop 3.....
 

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scopes said:
No reply! Oh boy! What happened to Webafrica? Anyone?

For what its worth find attached Pingplotter result of my connection. Question : why is hop 2 incognito?
And obviously my problem lies with hop 3.....
Click to expand...

Hi

We are here - please DM your details so we are able to help you asap
 
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