Official Web Africa thread

[bokka1]

Hi, when will your Openserve fibre packages come in line with the pricing of other ISP's like Vox, Mweb and Axxess?

A 40MB uncapped package with you guys are R1625.00 and with them it is beteween R1049 and R1199.00. That is a huge difference.

 

[scopes]

I am still waiting......no response. I registered a low line speed ticket on 9 Oct2017....still no action. What is wrong with you people?

 

[scopes]

WEBAFRICA wake up! Why don't you answer my calls and emails? Stop sending me emails promising that somone will contact me and just contact me and fix my problem!

 

[Webafrica Helper]

Hi, when will your Openserve fibre packages come in line with the pricing of other ISP's like Vox, Mweb and Axxess?

A 40MB uncapped package with you guys are R1625.00 and with them it is beteween R1049 and R1199.00. That is a huge difference.

Will forward this to the product managers for immediate attention - thank you

 

[Webafrica Helper]

No response from WA as yet - what is going on?

Will ensure this is seen to asap

 

[Webafrica Helper]

Hi, when will your Openserve fibre packages come in line with the pricing of other ISP's like Vox, Mweb and Axxess?

A 40MB uncapped package with you guys are R1625.00 and with them it is beteween R1049 and R1199.00. That is a huge difference.

Confirmed by the product managers - our new uncapped range has some impressive pricing in comparison to the market - they have confirmed that these new packages will be launched within the next 3 months

 

[bokka1]

Confirmed by the product managers - our new uncapped range has some impressive pricing in comparison to the market - they have confirmed that these new packages will be launched within the next 3 months

Thanks, I am willing to wait till January.

 

[Webafrica Helper]

Thanks, I am willing to wait till January.

Appreciate your time @bokka1

 

[ronnie_94]

Anyone else her struggling with ping from about 12 mid day?

 

[Webafrica Helper]

Anyone else her struggling with ping from about 12 mid day?

Hi ronnie_94

Please PM us for any required support - we have however worked remotely on the connection to assist - please restart your connection - should the dip in connection happen again - please do speed tests/traceroutes/PING tests using LAN cable and submit to [email protected] - once that is done - confirm the ticket number with us here on the thread - so we are able to help , isolate and fix this

 

[ronnie_94]

Thank you, i will reboot and have a look this afternoon and provide feedback.

Hi ronnie_94

Please PM us for any required support - we have however worked remotely on the connection to assist - please restart your connection - should the dip in connection happen again - please do speed tests/traceroutes/PING tests using LAN cable and submit to [email protected] - once that is done - confirm the ticket number with us here on the thread - so we are able to help , isolate and fix this

 

[Webafrica Helper]

Thank you, i will reboot and have a look this afternoon and provide feedback.

Please submit the results as the connection dip occurs - then confirm the ticket reference with us here - will have a look and get to the bottom of this for us - thank you for your time and efforts

 

[Random717]

How long does it take for an ADSL line speed upgrade to occur?

 

[Webafrica Helper]

How long does it take for an ADSL line speed upgrade to occur?

The standardized time frame 7-14 days max

 

[Hein69]

Good day, what are the steps to be taken to cancel a data package?

 

[Webafrica Helper]

Good day, what are the steps to be taken to cancel a data package?

We require a one month notice period for cancellations - is there anything we could do to possibly retain your business @Hein69

 

[Random717]

The standardized time frame 7-14 days max

In the client area it says 'Upgrade at the end of the month'.
I triggered it at least two weeks ago (could have been longer), and it was included in my debit order yesterday.
So is it 7-14 days from after I pay for it? Or could it happen any day now?

Some sort of explanatory email would be nice, confirming that something is happening, beyond just an updated invoice charging the new fee.

 

[Hein69]

We require a one month notice period for cancellations - is there anything we could do to possibly retain your business @Hein69

Thank you, is there a department I should email or can I just send a pm?
There was nothing wrong on WA side

 

[Webafrica Helper]

In the client area it says 'Upgrade at the end of the month'.
I triggered it at least two weeks ago (could have been longer), and it was included in my debit order yesterday.
So is it 7-14 days from after I pay for it? Or could it happen any day now?

Some sort of explanatory email would be nice, confirming that something is happening, beyond just an updated invoice charging the new fee.

Please DM your customer code - will ensure the billing team call to explain

 

[Webafrica Helper]

Thank you, is there a department I should email or can I just send a pm?
There was nothing wrong on WA side

Email [email protected] - DM the ticket number to us and we will take it from there for you