Official Web Africa thread

Hi
Ticket has been in for a while. Will let you know if noone gets to its.

Thanks
 
WebAfrica Helper said:
Will be right here for you - if need be
Click to expand...

Please get onto your guys. After today's "escalation" still no one has gotten back to me, nor has WebAfrica's billing error been corrected.

I logged this ticket at 9am on Saturday morning. Clearly no support staff work on the weekend but I would have at least expected acknowledgement on Monday.
 
Last edited:
calypso said:
Please get onto your guys. After today's "escalation" still no one has gotten back to me, nor has WebAfrica's billing error been corrected.

I logged this ticket at 9am on Saturday morning. Clearly no support staff work on the weekend but I would have at least expected acknowledgement on Monday.
Click to expand...

Leave this with me - will get this sorted and fixed asap - will update and respond via our PM discussion - thank you @calypso
 
calypso said:
That will be appreciated. I have now been capped due to this data allocation error.
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My team will help shortly - instructed the billing team to call you with regards to all invoicing . Also requested the senior assigned to your account issue to investigate and respond to the ticket with the best way forward with this
 
In desperation (because support tickets are not responded to) let's try here.

Ticket ID: 59210 - a billing query.

Opened on 18/1/2018 at 08h19.
Responded to by Umar with automated response at 08h40 on 18/1/2018.
Responded to by Augustin with an (incomplete) answer at 11h13 on 18/1/2018.
I responded with a further query at 12h40 on 18/1/2018.
Heard nothing further from Webafrica.
I followed up again on 22/1/2018 at 12h07 requesting feedback from Augustin.
To date I've heard nothing further from Webafrica.

It seems billing, support & Augustin have all gone MIA.

Can you please try & spur someone/anyone in your accounts department to get back to me?
 
Trompie67 said:
In desperation (because support tickets are not responded to) let's try here.

Ticket ID: 59210 - a billing query.

Opened on 18/1/2018 at 08h19.
Responded to by Umar with automated response at 08h40 on 18/1/2018.
Responded to by Augustin with an (incomplete) answer at 11h13 on 18/1/2018.
I responded with a further query at 12h40 on 18/1/2018.
Heard nothing further from Webafrica.
I followed up again on 22/1/2018 at 12h07 requesting feedback from Augustin.
To date I've heard nothing further from Webafrica.

It seems billing, support & Augustin have all gone MIA.

Can you please try & spur someone/anyone in your accounts department to get back to me?
Click to expand...

The billing service manager is looking into this and will ensure you ticket is responded to asap or call you with confirmation of billing going forward
 
Hi - refer my post of 19-01-2018 @ 12h43 pm.

Your technical guy contacted me on Monday and promise my month plus long outstanding problem will be solved asap.
Its Wednesday now and nothing has happened........My line speed now is 2Mbps.
Can you please explain to me what is going on here.
 
scopes said:
Hi - refer my post of 19-01-2018 @ 12h43 pm.

Your technical guy contacted me on Monday and promise my month plus long outstanding problem will be solved asap.
Its Wednesday now and nothing has happened........My line speed now is 2Mbps.
Can you please explain to me what is going on here.
Click to expand...

We called you earlier - to help with this - the line was cut - DM'd you when we called as well - please respond to the DM to allow us to further assist
 
Second query

How long does it take WA to respond to a new ADSL subscriber after filling in an online application?
 
scopes said:
Second query

How long does it take WA to respond to a new ADSL subscriber after filling in an online application?
Click to expand...

Is a DSL line + data package ?
Is the line active and DSL enabled already ?
Is there an existing line installed to the property?
 
Trompie67 said:
In desperation (because support tickets are not responded to) let's try here.

Ticket ID: 59210 - a billing query.

Opened on 18/1/2018 at 08h19.
Responded to by Umar with automated response at 08h40 on 18/1/2018.
Responded to by Augustin with an (incomplete) answer at 11h13 on 18/1/2018.
I responded with a further query at 12h40 on 18/1/2018.
Heard nothing further from Webafrica.
I followed up again on 22/1/2018 at 12h07 requesting feedback from Augustin.
To date I've heard nothing further from Webafrica.

It seems billing, support & Augustin have all gone MIA.

Can you please try & spur someone/anyone in your accounts department to get back to me?
Click to expand...

WebAfrica Helper said:
The billing service manager is looking into this and will ensure you ticket is responded to asap or call you with confirmation of billing going forward
Click to expand...

Thanks - I have been contacted & been promised it shall be resolved. I've also been promised that the contradiction between your FAQ & your T's & C's will be rectified so this issue cannot happen again. :eek:
 
Re "Internet speed problem"

Not able to PM. What is the status on this?
 
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