Official Web Africa thread

If tonight and Saturday are fine, and this problem resurfaces on Sunday evening - IS have oversold capacity.

Love the feedback from WA. Such a stand up company.
 
What is Web Africa's backbone is it SAIX?

Because my Telkom uncapped LTE is slow as hell almost exactly the same times and patterns people complain about above...
 
Just when tits up in PE.

Netflix dropped from 4k 11mbps to 480p 0.8mbps.

Like clockwork.

WA doesn't have a clue what is going on - that's for sure.
 
thewusman said:
Just when tits up in PE.

Netflix dropped from 4k 11mbps to 480p 0.8mbps.

Like clockwork.

WA doesn't have a clue what is going on - that's for sure.
Click to expand...

could you do a traceroute to netflix for me please.
 
dekana said:
View attachment 507629

Any updates on this?

Entering day 4 of this now..
Click to expand...

please test your speeds on vumatel gauteng again on WA and see if you still experiencing the same latency as before.

Code: 
root@webafrica-vumatel-pi:~#wget -O /dev/null [url]http://mirrors.ukfast.co.uk/sites/ftp.centos.org/7/isos/x86_64/CentOS-7-x86_64-DVD-1708.iso[/url]

--2018-03-17 12:15:12--  [url]http://mirrors.ukfast.co.uk/sites/ftp.centos.org/7/isos/x86_64/CentOS-7-x86_64-DVD-1708.iso[/url]
Resolving mirrors.ukfast.co.uk (mirrors.ukfast.co.uk)... 46.37.189.155, 2a02:22d0:9::9
Connecting to mirrors.ukfast.co.uk (mirrors.ukfast.co.uk)|46.37.189.155|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 4521459712 (4.2G) [application/octet-stream]
Saving to: ▒/dev/null▒

2018-03-17 12:23:28 (11.1 MB/s) - ▒/dev/null▒ saved [4521459712/4521459712]
 
Last edited:
treebsd said:
could you do a traceroute to netflix for me please.
Click to expand...

I will when it goes down tomorrow evening - will be out tonight. Thanks.

netflix.com ? Or a local/other CDN server: not sure where netflix streams from in SA.

Current Trace:

Code: 
Target Name: www.netflix.com
         IP: 52.17.249.187
  Date/Time: 3/17/2018 12:46:33 PM - 3/17/2018 12:56:33 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    28    0    1.00  312.00   13.50  router.asus.com [192.168.1.1]
  2    27  100       0       0       0   [-]
  [B]3    28    0   37.99  328.03   57.42  196.38.75.133 [196.38.75.133]
  4    28    0   38.00  277.25   55.47  196.38.75.134 [196.38.75.134][/B]
  5    28    0   31.00  220.07   42.90  196.38.77.80 [196.38.77.80]
  6    28    0   39.60  177.43   47.56  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  7    28    0  185.61  659.00  216.71  core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
  8    28    0  178.41  605.91  205.28  195.50.122.229 [195.50.122.229]
  9    27  100       0       0       0   [-]
 10    28    0  194.93  632.00  222.82  unknown.Level3.net [212.113.14.254]
 11    26  100       0       0       0  www.netflix.com [52.17.249.187]

It's the 2 bolded IP's that go bust in the evenings - I've seen spikes to 2000ms (that's 2 seconds) and averages of 1.5 seconds during 8-10:30pm since last weekend.

When that happens Netflix drops like a dead bird from 4k resolution and 11-15mbps which is what I'm used to, all the way down to 480p/360p and <1mbps.

Currently normal.

40mbps VDSL with perfect line stats, around 700m from the MSAN. Nothing wrong with the line.

UPDATE: Compared to Saturday evening just before 9pm

Code: 
Target Name: www.netflix.com
         IP: 34.240.232.105
  Date/Time: 3/17/2018 8:49:08 PM - 3/17/2018 8:59:08 PM

Hop  Sent  PL%     Min      Max     Avg  Host Name / [IP]
  1    15    0    1.60   155.00   12.54  router.asus.com [192.168.1.1]
  2    14  100       0        0       0   [-]
  3    14    0   32.56   489.00   71.07  196.38.75.133 [196.38.75.133]
 [B] 4    14    0  335.65  1060.00  610.49  196.38.75.134 [196.38.75.134][/B]
  5    14    0   24.99   384.61   52.59  196.38.77.80 [196.38.77.80]
  6    14    0  166.09   820.00  328.11  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  7    14    7  191.64   902.00  296.23  core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
  8    14    0  183.24   852.00  272.85  195.50.122.229 [195.50.122.229]
  9     0    0       0        0       0  ae-1-3101.ear1.London1.Level3.net [4.69.141.62]
 10    14    0  166.04   750.80  242.24  unknown.Level3.net [212.113.14.254]
 11    13  100       0        0       0  www.netflix.com [34.240.232.105]
 
Last edited:
After my ticket was closed 3 times with zero feedback on what is actually going on, I have cancelled my account.
 
I haven't heard anything from WebAfrica support on my ticket either in a week's time.

Last night my ping was 100%, but tonight its fairly bad again, with in game ping ranging from 90-250ms to a local CS:GO server.

Code: 
Tracing route to 155.133.238.162 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.chris.local [192.168.11.1]
  2     *        *        *     Request timed out.
  3    25 ms    25 ms    25 ms  196.38.75.121
  4    43 ms    41 ms    41 ms  196.38.75.122
  5    25 ms    25 ms    25 ms  196.38.77.88
  6   163 ms   163 ms   164 ms  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  7    40 ms    40 ms    41 ms  168.209.100.101
  8    40 ms    42 ms    41 ms  196.26.0.130
  9   168 ms   206 ms   231 ms  196-60-9-21.ixp.joburg [196.60.9.21]
 10   173 ms   126 ms   123 ms  192.168.210.53
 11    40 ms    40 ms    40 ms  155.133.238.162

Trace complete.

I've tried an Afrihost account too, and its the same crap, since they're also on IS.
 
Vox seems like the only alternative right now. I'm really hoping its not an OpenServe problem.
 
my speed issue was resolved miraculously,

no word from webafrica as yet though
 
Same latency issues as normal for me.. switching to Afrihost account and all is fine.

I've cancelled my WA account, over waiting for this to be resolved.
 
netflix.com Sunday evening crawling on 40mbps VDSL

Like I thought it would.

Code: 
Target Name: www.netflix.com
         IP: 54.229.134.90
  Date/Time: 3/18/2018 7:34:21 PM - 3/18/2018 7:44:21 PM

Hop  Sent  PL%     Min      Max      Avg  Host Name / [IP]
  1    20    0    1.00   280.05    19.32  router.asus.com [192.168.1.1]
  2    19  100       0        0        0   [-]
  3    20    0   32.00   344.03    61.96  196.38.75.133 [196.38.75.133]
 [B] 4    20   20  564.00  1502.75  1145.59  196.38.75.134 [196.38.75.134][/B]
  5    20    0   38.44   257.52    60.32  196.38.77.80 [196.38.77.80]
  6    20    0   32.83   192.57    49.41  mi-za-cpt-p7-te0-7-0-0.ip.isnet.net [168.209.2.12]
  7    20    0  173.00   680.22   218.87  core1b-dock-ten-0-4-0-0sub8.ip.isnet.net [168.209.246.65]
 [B] 8    20    0  471.09  1032.10   751.37  195.50.122.229 [195.50.122.229][/B]
  9    19  100       0        0        0   [-]
[B] 10    20    0  506.01  1112.21   792.18  unknown.Level3.net [212.113.14.254][/B]
 11    19  100       0        0        0   [-]
 12    19  100       0        0        0   [-]
 13    19  100       0        0        0   [-]
 [B]14    20    0  544.00  1118.09   815.38  176.32.106.225 [176.32.106.225][/B]
 15    19  100       0        0        0   [-]
 16    19  100       0        0        0   [-]
 17    19  100       0        0        0   [-]
 18    19  100       0        0        0   [-]
 19    19  100       0        0        0   [-]
 20    20    0  183.00   621.00   253.37  178.236.0.109 [178.236.0.109]
 21    19  100       0        0        0  www.netflix.com [54.229.134.90]

WA / IS have oversold capacity.

Simple.

Case closed.

WA helpers ? "Helpers". Thats a proper laugh chaps.

You do know the longer this goes on you're violating the CPA. Yes, a mission to sort out, but the fact remains.

If you feel like a laugh before April 1, click here for the trace graph to neflix: WA Sunday evening 3-18-2018 trace netflix.com.jpg
 
Last edited:
I actually have a better connection to webafrica.co.za from Afrihost than Webafrica themselves.. :crylaugh:

Webafrica:
wa.jpg

Afrihost:
afri.jpg
 
Last edited:
Joker said:
I actually have a better connection to webafrica.co.za from Afrihost than Webafrica themselves.. :crylaugh:


Webafrica:
View attachment 508133

Afrihost:
View attachment 508135
Click to expand...

OMFG that’s funny.

Cue WA reps “we are trying to replicate the issue and resolve it” LOL.

My line is with AH I’ll get some data from them tomorrow. Enough of this nonsense. It’s a laugh a minute.
 
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