Official Web Africa thread

Things have been great, no latency issues at all - WA back to normal.

I'd still like to know what went wrong, will it happen again, is this temporary? Hesitant to cancel my pending cancellation.. it was a really frustrating experience
 
Joker said:
Things have been great, no latency issues at all - WA back to normal.

I'd still like to know what went wrong, will it happen again, is this temporary? Hesitant to cancel my pending cancellation.. it was a really frustrating experience
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it should be resolved. unfortunately it took a bit longer than usual to track down the exact cause; had to run via a process of elimination and fixes to get to this stage. of course this only happens during peak time, having to wait till peak to see if the previous change fixed it.

i know that some members on this forum speculated that its due to lack of b/w (IPC), not the case however. turns out, some obscure limitation on the Fabric ASIC on the 6708 linecards on each cisco 7600. internet solutions resolved this with the change on wednesday morning and will continue to monitor.
 
treebsd said:
it should be resolved. unfortunately it took a bit longer than usual to track down the exact cause; had to run via a process of elimination and fixes to get to this stage. of course this only happens during peak time, having to wait till peak to see if the previous change fixed it.

i know that some members on this forum speculated that its due to lack of b/w (IPC), not the case however. turns out, some obscure limitation on the Fabric ASIC on the 6708 linecards on each cisco 7600. internet solutions resolved this with the change on wednesday morning and will continue to monitor.
Click to expand...

Really appreciate your help getting it resolved, still not sure if you work for WA or another ISP that uses IS, but regardless many thanks.

I can only speculate from being outside the industry, but surely IS has tools in place to notify them of these sorts of issues? It seemed like it was left up to clients to notify and complain to get it investigated? Otherwise they were aware, but didn't tell their ISPs any details apart from "we're looking into it?"

Just interested in how the communications worked here.. it seemed everyone was in the dark (from a clients perspective).
 
Joker said:
Really appreciate your help getting it resolved, still not sure if you work for WA or another ISP that uses IS, but regardless many thanks.
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am just a janitor at IS.

I can only speculate from being outside the industry, but surely IS has tools in place to notify them of these sorts of issues?
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there are monitoring in place but when it comes to latency, so many gaming servers, streaming applications etc, it becomes a bit more tricky.. but, ill see what additional monitoring can be put into place..

It seemed like it was left up to clients to notify and complain to get it investigated? Otherwise they were aware, but didn't tell their ISPs any details apart from "we're looking into it?"

Just interested in how the communications worked here.. it seemed everyone was in the dark. (from a clients perspective)
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it usually starts with "the Internet is slow" and then a back and forth to get more details, isps should do proper first level support in order to follow-through with the upstream providers.

but you right, the more comms, the better for all involved.
 
treebsd said:
it usually starts with "the Internet is slow" and then a back and forth to get more details, isps should do proper first level support in order to follow-through with the upstream providers.
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That was the main issue in this, it was very hard/impossible to get through ISPs first line support and talk to someone that could help look into the issue in more detail.

If I'd known you were with IS I definitely would have put more effort into helping track the issue down, as opposed to just posting traceroutes every night and venting..
 
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Joker said:
That was the main issue in this, it was very hard/impossible to get through ISPs first line support and talk to someone that could help look into the issue in more detail.
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something we (IS) will work on with all ISPs using our broadband network going forward.
 
That's great, thanks man.

In other news on 200mb fibre: (will do some more testing tonight against other servers and see if I can hit 200Mbps somewhere)

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treebsd said:
something we (IS) will work on with all ISPs using our broadband network going forward.
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Thanks jc, nice to see you still keeping up with your janitorial duties after all these years and still check the forums
 
Anyone else experiencing some slow speeds?

200mb fibre:
7260385204.png
 
I am having endless issues with billing.
1. LTE modem billed twice
2. FTTH Modem billed for (delivery R199) whereas I collected from Sandton Offices.

I have been promised that these have and will be credited but I am still billed in full for the services. No credits and refunds have been effected.

Please help and sort this out.
 
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Mistreatment of customers

Today I received an email from Webafrica with subject line "Eve**, you deserve the effing best, so get it"
To put it in a language that Webafrica will understand I will have to say :it is effing unprofessional and effing disgraceful that Webafrica chooses to address their customers in such effing disrespectful and effing offensive manner.
 
You clearly effing don't get it.
Evileve said:
Today I received an email from Webafrica with subject line "Eve**, you deserve the effing best, so get it"
To put it in a language that Webafrica will understand I will have to say :it is effing unprofessional and effing disgraceful that Webafrica chooses to address their customers in such effing disrespectful and effing offensive manner.
Click to expand...
 
Joker said:
Anyone else experiencing some slow speeds?

200mb fibre:
7260385204.png
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Yes IS network seems fkd.

2 * * * Request timed out.
3 * * * Request timed out.
4 * 29 ms 27 ms 196.38.75.110
5 * 170 ms 232 ms 196.38.77.16
6 31 ms 32 ms 33 ms 168.209.0.72
7 278 ms 318 ms 302 ms core2b-dock-ten-0-3-0-0sub2.ip.isnet.net [168.209.246.3]
8 * * * Request timed out.
Click to expand...
 
Received an email today that basically says I have fibre in my street. What a load of crap...
 
Question - on the WA page there is an option: Business ADSL 150GB + 1000GB but when I'm in client zone and want to upgrade that shows as 120GB + 1000GB :confused: How do I get the 150GB via the upgrade option?
 
Good Day Rafeeqah and Zaheer

I hope this finds you well.

I would like to know why WEBAFRICA has such terrible customer service????
Iv been promised a call back twice now and have yet to be called.

Frogfoot has finished laying the fibre cables in my road and now they are telling me they can only activate it in August!!!! Why the 3 month delay?? I am looking at changing my isp now because to be honest Iv had better service with Telkom.... Thats saying alot since they are by far the worst ISP and you are taking that cake at the moment!!!

I have logged a ticket with you on the 3rd on this month only to hear nothing even after it was escalated!!! What the heck is going on?????

To any one looking for an ISP, look the other way when it comes to WEB AFRICA!!
 
I see on the website that WEB AFRICA says an estimate of 30 days installation. Please tell me why it will be 3 months?
And you also say we will be emailed and kept up to date with what is happening....Complete lies!!! I think you should rather not have pre-orders on your website until you can actually assist your clients!!!!! YOU ARE THE WORST ISP!!!!! EEEEEEVVVVVVVEEEERRRRR!!!!!

So much for replying on a monday to friday between 8 and 4. Again Lies!!!!! Every one who is with these liars should get a new ISP!!!!!!!!!!!!!!!!!!!!
 
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