Official Web Africa thread

[Pada]

Anyone else also having a terrible web browsing experiencing on WA today?

I'm in Stellenbosch and the packet loss towards the DNS server is causing everything to load extremely slow. Its so bad that I have to use VOX to log in on WebAfrica's website to report a fault.

On WebAfrica, I had up to like 70% packet loss after hop 6 (mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]) a couple of minutes ago - and its now down to 20%:

Target Name: 168.210.2.2
         IP: 168.210.2.2
  Date/Time: 8/4/2018 3:07:54 PM - 8/4/2018 3:17:54 PM

Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1    56    0   0.28  16.55   0.99  router.chris.local [192.168.11.1]
  2    56  100      0      0      0   [-]
  3    56    0  23.42  28.58  24.58  196.38.75.133 [196.38.75.133]
  4    56    0  23.30  30.24  24.83  196.38.75.134 [196.38.75.134]
  5    56    0  23.44  29.49  24.70  196.38.77.80 [196.38.77.80]
  6    56    0  23.66  29.31  24.90  mi-za-cpt-p8-te0-0-0-0.ip.isnet.net [168.209.6.13]
  7    56   20  23.96  87.55  35.39  168.209.6.132 [168.209.6.132]
  8    56   12  24.14  66.20  27.61  168.210.2.2 [168.210.2.2]

The strange thing is that I do not have packet loss on VOX, but the latencies are terrible right now:

Target Name: 8.8.8.8
         IP: 8.8.8.8
  Date/Time: 8/4/2018 3:05:50 PM - 8/4/2018 3:15:50 PM

Hop  Sent  PL%     Min     Max     Avg  Host Name / [IP]
  1    16    0    0.30    4.94    0.70  router.chris.local [192.168.11.1]
  2    16  100       0       0       0   [-]
  3    16    0   23.95  120.24   73.45  telkom-upload-vlan-barrack-ipc.vox.co.za [41.193.121.9]
  4    16    0   76.27  140.54  102.59  vox-upload-teraco-cpt-barrack-ipc.vox.co.za [41.193.121.10]
  5    16    0  155.55  221.78  200.34  vox-b2b-pts-barrack-ipc-int.vox.co.za [209.203.1.41]
  6    16    0   44.39  131.34   82.82  41.193.120.37 [41.193.120.37]
  7    16    0   60.80  155.68  101.42  41.193.119.49 [41.193.119.49]
  8    16    0  128.28  222.20  193.06  41.193.119.30 [41.193.119.30]
  9    16    0   60.75  162.96  102.92  72.14.220.136 [72.14.220.136]
 10    16    0   43.61  137.49   91.21  72.14.239.53 [72.14.239.53]
 11    16    0  208.12  230.23  225.33  8.8.8.8 [8.8.8.8]

 

[NightShift]

Anyone else also having a terrible web browsing experiencing on WA today?

Yes I'm in Cape Town and the experience is terrible. It's taking ages to buffer youtube videos and load other sites. FFS - this damn ISP has become so shyte over the last year or so.

Edit: it's like it cuts our regularly and sporadically for periods of time, then kicks back in. Clowns.

 

[Aardvark]

Same problem here.
In plumstead.
Phoned them and they say there is a openserve problem.

 

[Pada]

Same problem here.
In plumstead.
Phoned them and they say there is a openserve problem.

Thanks. I see they have now finally placed something on their Network Status page about it:

Date: Sat, 04 Aug 2018 15:30:00 +0200

We have received the following notice from Internet Solutions

AFFECTED SERVICES: DSL and Telkom FTTH
LOCATION: Cape Town PoP
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency / Packet loss
CAUSE OF EVENT: Being investigated
TIME: Sat 04 Aug 2018 15:04
OUR REF: 1-15979201198
CURRENT STATUS: Investigating
ATTENDING: Vendor engineers

Webafrica would like to apologise for any inconvenient caused, we’ll keep you posted with any further updates we receive.

Here's how my ADSL looked over the past few hours from Stellenbosch to Hetzner Jhb:

 

[NightShift]

is it just me or does WebAfrica seem to have serious problems much more frequently than other major ISP's? Seems to be related to the fact that they use IS.

 

[D.B.Cooper]

So that's why my interwebz is kark slow. Again. This is getting old now.

 

[biometrics]

Gone to **** the past hour.

 

[Joker]

Yeah, same here.. had to switch over to a Vox account to be able do anything

 

[Convex]

Internet gone to a ball of s**t again.

 

[Alan]

It's a dog's breakfast here as well.

 

[Pada]

Yeah, same here.. had to switch over to a Vox account to be able do anything

Yup. I could not play my DGL CS:GO game with a 110ms ping on Billosoft server on WA account, so I also used a friend of mine's VOX account and it worked flawlessly.

 

[biometrics]

Tip: get a free Axxess 1 GB account and don't use it. With three months roll over you'll have a 4 GB backup account for free.

https://www.axxess.co.za/free-gig

 

[ronnie_94]

Yip, IS european servers are very congested I get 500ms ping on european servers. They have no plans on fixing the issue anytime soon coming straight from IS themselves.

is it just me or does WebAfrica seem to have serious problems much more frequently than other major ISP's? Seems to be related to the fact that they use IS.

 

[Alan]

Streaming a mess again this evening.

EDIT: According to speedtest.net a measly 4.41mbps on my 10mbps line

 

[Hummercellc]

Anyone else unable to update or download apps on Google Play?
Seems to be a IS Network problem.

 

[thewusman]

WA really is like a lottery these days.

Been bad since 6pm in PE.

4mbps on Netflix and other streaming.

Hop over to Vox and it’s 15mbps 4K Netflix.

Kills me we pay for this crap.

 

[Rohan]

Having high latencies all day today. Yesterday was only slightly better. Not very happy.

 

[Alan]

Internet usage tracker on the blink again. 12 hours behind and wrong data usage numbers.

 

[Mephisto_Helix]

Anyone else keep getting session disconnects? Been happening for about 3 days now, session will just randomly be over itself and drop.

 

[Juzz Wuzz]

Internet usage tracker on the blink again. 12 hours behind and wrong data usage numbers.

Yeah I've seen the same thing. Its telling me my data usage between 12-5am is happening 4-7am meaning I'm running outta cap now cause its reporting it all wrong.