wingnut771
Honorary Master
Was he ever here really?
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Question of the Day: Are you keeping your Prime subscription?
Official Web Africa thread
- Thread starter Webafrica Helper
- Start date
I'm getting seriously tired of WebAfrica's incompetence.
At the end of last month I used their Customer Zone to set my fibre account to be converted from capped to uncapped at the beginning of November. For some unknown reason they charged me R 3.23 (yes, three rand and twenty-three cents) for performing this operation.
On the 1st of November I checked my statements in the Customer Zone and they had invoiced me for the old (capped) service, even though the Services and Usage pages said I was on the new service. So I submitted a support ticket, marked Urgent, to ask them what was going on for both the R 3.23 and the incorrect invoice. No response.
On November 2, WA's debit order went off... for the old service price and the R 3.23. Later that day I got a response to my ticket telling me the invoice for the fibre would be corrected, but no mention of the R 3.23 charge or whether I would be billed the difference in the fibre service at a later stage.
At this point I'm certain that WebAfrica's downward spiral stems from its inability to do basic billing correctly.
At the end of last month I used their Customer Zone to set my fibre account to be converted from capped to uncapped at the beginning of November. For some unknown reason they charged me R 3.23 (yes, three rand and twenty-three cents) for performing this operation.
On the 1st of November I checked my statements in the Customer Zone and they had invoiced me for the old (capped) service, even though the Services and Usage pages said I was on the new service. So I submitted a support ticket, marked Urgent, to ask them what was going on for both the R 3.23 and the incorrect invoice. No response.
On November 2, WA's debit order went off... for the old service price and the R 3.23. Later that day I got a response to my ticket telling me the invoice for the fibre would be corrected, but no mention of the R 3.23 charge or whether I would be billed the difference in the fibre service at a later stage.
At this point I'm certain that WebAfrica's downward spiral stems from its inability to do basic billing correctly.
Seriously annoyed with WebAfrica at the moment. I ordered a move of my fiber service in the beginning of October. The service at my old place was discontinued on 31/10/2018 and I am waiting for Vumatel to come and do the installation at my new place since 15 Oct. Apparently Vumatel has a backlog...
So without fail, on 2 Nov the debit order went off for the old fiber service that was already discontinued!!! I logged a support ticket with them, phoned the billing department numerous times... I just stay in the queue and no one ever picks up!! No response to my ticket either...
Their policy says no service no payment but they took R829 from me for an old service I do not have anymore!!
So without fail, on 2 Nov the debit order went off for the old fiber service that was already discontinued!!! I logged a support ticket with them, phoned the billing department numerous times... I just stay in the queue and no one ever picks up!! No response to my ticket either...
Their policy says no service no payment but they took R829 from me for an old service I do not have anymore!!
Hummercellc
Expert Member
All IS based DSL accounts seem to be affected, high packet loss to JHB Bryanston data center.
Both Netflix and YouTube cache clusters are hosted at the campus.
Following up now with IS through the wholesale division.
Yeah pretty slow here in KZN
Hummercellc
Expert Member
Anyone else still seeing packet loss?
I am, but far less than last night, since opening a Ticket with IS.
I am, but far less than last night, since opening a Ticket with IS.
Durban
Last night was back to dial up days.
It is a bit better now, but getting about 25% line speeds
You are wasting your time.
I submitted a ticket on 7 November.
Heard nothing, so followed up on 9 November.
Heard nothing, so followed up on 13 November.
On 14 November I receive an unsigned email from "help@webafrica" as follows:
The support ticket is also removed from their system.
I replied, to say that the issue is not resolved & they need to action it & revert back to me.
It's now 8 days since I submitted the original ticket & still zero resolution from Webafrica.
Seems they are going the same route as Afrihost - down the tubes with shyte customer service/support.
So, I sent an email to support and everyone else I can at WA.
I get a phone call from a sales lady trying to get me to pre order for Fibre. Then puts me through to support who were useless ad the call gets cut. No call back from them.
Complain to sales lady who again wants my pre order and then they do call me back whilst in a meeting and that was the last I heard.
Sadly the good guys have mostly left; WAHelper is no more and things are just going from bad to worse.
I get a phone call from a sales lady trying to get me to pre order for Fibre. Then puts me through to support who were useless ad the call gets cut. No call back from them.
Complain to sales lady who again wants my pre order and then they do call me back whilst in a meeting and that was the last I heard.
Sadly the good guys have mostly left; WAHelper is no more and things are just going from bad to worse.
Pada
Executive Member
Anyone else still experiencing like 30%+ packet loss? I'm on their "Openserve ADSL Pro 200GB Capped".
I have no issues whatsoever on VOX, and also 20-25ms lower ping on first hop.
WebAfrica
vs. VOX:
I have no issues whatsoever on VOX, and also 20-25ms lower ping on first hop.
WebAfrica
Code:
[MikroTik] > /tool traceroute 1.1.1.1
# ADDRESS LOSS SENT LAST AVG BEST WORST
1 100% 6 timeout
2 196.38.75.121 16.. 6 55.9ms 52.8 46.2 56.6
3 196.38.75.122 16.. 6 50.4ms 51.1 50.4 51.7
4 196.38.77.88 80% 6 timeout 50.3 50.3 50.3
5 168.209.2.12 20% 5 52.3ms 49.3 43.3 52.3
6 168.209.100.101 40% 5 timeout 66.2 60.9 70.2
7 168.209.1.170 0% 5 66.9ms 66.1 57.8 71.1
8 196.223.14.109 40% 5 timeout 65.7 60.1 70.7
9 1.1.1.1 20% 5 69.6ms 67.2 63.8 69.6vs. VOX:
Code:
# ADDRESS LOSS SENT LAST AVG BEST WORST STD-DEV STATUS
1 100% 7 timeout
2 41.193.121.9 0% 6 34.3ms 32.2 31.3 34.3 1
3 41.193.121.10 0% 6 33.8ms 32.8 31.5 34.5 1.1
4 209.203.1.41 0% 6 34.4ms 33.4 31 36.2 1.7
5 196.10.140.198 0% 6 32.9ms 32.5 31.4 33.3 0.7
6 1.1.1.1 0% 6 33.4ms 32 31.1 33.4 0.7
You have got to be kidding. Webafrica support are a myth, a fable, a ghost in the night. They do not exist, much like Webafrica Support.
I have a support ticket that is now 2 weeks old, and not one single person has responded, other than a bot which closed the ticket & then reopened it when I had a fit.
Sounds familiar
You have got to be kidding. Webafrica support are a myth, a fable, a ghost in the night. They do not exist, much like Webafrica Support.
I have a support ticket that is now 2 weeks old, and not one single person has responded, other than a bot which closed the ticket & then reopened it when I had a fit.
Lord Nikon6
Expert Member
- Joined
- May 10, 2010
- Messages
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Just signed up for a package at webafrica. When I got the welcome email, the horror that followed was unexpected. Is there a rep on this forum? How can a company still send plaintext passwords over e-mail?
Thank goodness, when I changed my password after, they did not send me an e-mail confirming it. We are off to a rocky start here, regardless of wether the internet will perform well.
Thank goodness, when I changed my password after, they did not send me an e-mail confirming it. We are off to a rocky start here, regardless of wether the internet will perform well.
Last edited:
Mephisto_Helix
Resident Postwhore
Been hiccuping today a lot but no stoppage luckily down here on the South Coast. Higher than avg ping as well 