Openserve fibre

jphegers said:
On Openserve the indications are that existing clients pay the same but looks like new customers are charged more?
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Read the other thread, Afrihost said the new prices / speeds are applicable across the board.
 
jphegers said:
On Openserve the indications are that existing clients pay the same but looks like new customers are charged more?
Click to expand...

Our pricing remains unchanged but the speeds will change for new and existing clients.

If you decide to downgrade you can have the same speed for less or if you leave it as is you pay the same amount for more speed. :)
 
Speedster said:
Afrihost have indicated they're keeping their fees unchanged.
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If you are on a legacy account, your line speed will remain the same, those on 10meg will be bumped to 25meg, as openserve no longer offer less than 25meg.
 
AfriNatic said:
Our pricing remains unchanged but the speeds will change for new and existing clients.

If you decide to downgrade you can have the same speed for less or if you leave it as is you pay the same amount for more speed. :)
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Not true, I am not being upgraded, I am stuck on the 8meg speed, spent 1 hour on the phone and was disappointed in what was being explained...
 
Fibre...no adsl here... even if it was only adsl the same points apply.. The Afrihost lack of logic is confusing..they want to pay for something, when they could have it for free... oh well...
 
AfriNatic said:
Our pricing remains unchanged but the speeds will change for new and existing clients.

If you decide to downgrade you can have the same speed for less or if you leave it as is you pay the same amount for more speed. :)
Click to expand...
assume AH only gonna update their site March 1st?
 
SadIvyParrot said:
Not true, I am not being upgraded, I am stuck on the 8meg speed, spent 1 hour on the phone and was disappointed in what was being explained...
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Yes our legacy packages like the 8Mbps will remain as is. These are legacy packages and we I mentioned pricing will remain unchanged I was referring to our catalogue pricing.

We have many client on different types of legacy packages and it would be complicated to list specific terms and changes for each legacy package hence legacy packages always stay the same.
 
blunt said:
assume AH only gonna update their site March 1st?
Click to expand...

Yes. We will update the site from 1st of March once the new speeds kick in on Openserve side.

It would not be possible to place an order now for 25/25 at R597 and hence the pricing and speeds will only be updated when we can.
 
AfriNatic said:
Yes our legacy packages like the 8Mbps will remain as is. These are legacy packages and we I mentioned pricing will remain unchanged I was referring to our catalogue pricing.

We have many client on different types of legacy packages and it would be complicated to list specific terms and changes for each legacy package hence legacy packages always stay the same.
Click to expand...
I really don't get the logic of Afrihost, but anyway, the attitude of the staff, they need training in how to deal with conflict, and upset clients, they should stop taking it personally, and learn that clients are in a crisis of sorts... There is none of this sensitive training done, the staff are rude and refuse to do the responsible thing...Very unprofessional!
 
SadIvyParrot said:
I really don't get the logic of Afrihost, but anyway, the attitude of the staff, they need training in how to deal with conflict, and upset clients, they should stop taking it personally, and learn that clients are in a crisis of sorts... There is none of this sensitive training done, the staff are rude and refuse to do the responsible thing...Very unprofessional
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Maybe their calls are not being QA'd, who knows.
 
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