OpenServe/Telkom reps on forum?

[Piie]

Looking for OpenServe or Telkom employees who can assist me in getting my fibre line activated again.

I was with Vox for about 6 months, and switched over to Axxess since they are the only other ISP that can give me a static IP on fibre.

Since I eventually got the cancellation order number from VOX, I've been waiting for almost a week now to get the line switched over.

When I phoned again today, I was told that a Telkom technician would first need to do a site visit?!?!?!?!?!?!?

Somehow I don't think the message is getting though correctly that it's an existing line switch between ISP's and not a new installation.

I'm told by Axxess that there is no means of phoning OpenServe directly - everything via e-mail, and all along - nothing seems to be happening. Is it really such a complex procedure to soft-switch between ISP's on the same provider?

 

[Capt Haddock]

Openserve will come in and connect to your Alcatel modem and reconfigure for Axxess. If you have your B number (better still, the Alcatel box) it makes the Openserve job a 5 minute affair. I have already moved from Vox to Axxess and I have been through the procedure.

 

[Piie]

Thank you for the reply

Not what I hoped to hear, but at least *someone* finally explained what is required, and why...

Not good news though - I would have probably been live already if I just ordered a new line again. Got the line installed last year within a week of placing the order...