OpenWeb ADSL Feedback Thread (Pt2)

[MrR]

On the note of the alleged account sharing (not saying it's true, but not denying it either): what happens when you request a password reset; surely the other user will face authentication issues? Will they then distribute the new password to the other parties?

This is all a hypothetical scenario of course.

 

[Gboss]

So when Cableguy says they dont measure usage per user because its not important to anyone he is ACTUALLY saying they cant report on each user's stats because the accounts may be shared across users ????

Thats how I interpret it

 

[whatwhat]

On the note of the alleged account sharing (not saying it's true, but not denying it either): what happens when you request a password reset; surely the other user will face authentication issues? Will they then distribute the new password to the other parties?

This is all a hypothetical scenario of course.

Yes. Openweb mails you the new password saying they updated your account as they change passwords on a regular basis

 

[Kayoss]

On the note of the alleged account sharing (not saying it's true, but not denying it either): what happens when you request a password reset; surely the other user will face authentication issues? Will they then distribute the new password to the other parties?

This is all a hypothetical scenario of course.

The whole issue of account sharing originated when one user asked for a password change and was instead given a different account. OpenWeb then completely dodged the question as to why a different account was issued rather than a simple password change, as the client had requested.

 

[KALSTER]

Still shaking my head. A classic case of mob mentality. Make shirt up in layer upon layer and believing every convoluted fantasy someone comes up with, as long as it is negative.

For instance, Cableguy didn't say there are multiple concurrent connections on their accounts, he said they choose how many there are, which he already said was one only. Now a bunch of you irrational types jump all over it howling with hands aloft. Incredible.

Also, someone triumphantly "figured out" why they would share accounts, but think for one second further than your lynch mob mentality allows. How exactly would that be workable? If two people got only half the speed they paid for all the time, wouldn't they have closed their doors a long time ago? When two concurrent connections are made to an account, the speed is HALVED for each connection for the duration that they are connected. Is that what we see? No, it isn't. People normally get full speeds after hours and on week ends, don't they?

 

[F1 Fan]

I am sorry you feel this way.

It seems like there is a general consensus that the forums make up for the entire OpenWeb userbase. This is not the reality. We have thousands of subscribers who have been with us for years. Over the last few days we have not seen any unusual cancellation activity. Actually, I heard a comment this afternoon that the cancellation rate is down.

Based on this, and the low support load we received today, we must be doing something right.

I am deeply saddened that some forumites feel this way about OpenWeb. We will however soldier forward, doing the very best that we can.

I do not think anyone will be a 'fall guy', as OpenWeb, contrary to popular belief, is growing beautifully.

I'd actually like to add to the above post. A lot of people on this forum are IT people, who regularly recommend using ISP's. I myself have gotten 9 other people on OW over the last few years. Therefore, saying you have thousands of other customers really has no relevance here. Simply because some of those customers could have joined on recommendations by forumites.

I've been with OW for a long time but have to admit that the lack of transparency is very very disappointing and has always been. That said, there are a lot of positives as well, so it's issues that OW needs to sort out.

I very rarely have issues, but have been experiencing slow speeds for the last week. I haven't logged a support ticket as you have stated the network is very busy. I understand that, no problem. I can suffer for a week. I would however be very disappointed if the allegations regarding sharing accounts prove to be true. Because then you are effectively lying to clients.

Overall, as stated before, I am very happy with OW.

 

[marine1]

I am also overall happy, bar the usual account changes once a month.
The support centre by phone is a waste of time and just makes me more mad being told they will always call me back.
That I cant stand.
Other than that, it is what it is

 

[FapCop]

Still shaking my head. A classic case of mob mentality. Make shirt up in layer upon layer and believing every convoluted fantasy someone comes up with, as long as it is negative.

For instance, Cableguy didn't say there are multiple concurrent connections on their accounts, he said they choose how many there are, which he already said was one only. Now a bunch of you irrational types jump all over it howling with hands aloft. Incredible.

Also, someone triumphantly "figured out" why they would share accounts, but think for one second further than your lynch mob mentality allows. How exactly would that be workable? If two people got only half the speed they paid for all the time, wouldn't they have closed their doors a long time ago? When two concurrent connections are made to an account, the speed is HALVED for each connection for the duration that they are connected. Is that what we see? No, it isn't. People normally get full speeds after hours and on week ends, don't they?

qft

 

[whatwhat]

Still shaking my head. A classic case of mob mentality. Make shirt up in layer upon layer and believing every convoluted fantasy someone comes up with, as long as it is negative.

For instance, Cableguy didn't say there are multiple concurrent connections on their accounts, he said they choose how many there are, which he already said was one only. Now a bunch of you irrational types jump all over it howling with hands aloft. Incredible.

Also, someone triumphantly "figured out" why they would share accounts, but think for one second further than your lynch mob mentality allows. How exactly would that be workable? If two people got only half the speed they paid for all the time, wouldn't they have closed their doors a long time ago? When two concurrent connections are made to an account, the speed is HALVED for each connection for the duration that they are connected. Is that what we see? No, it isn't. People normally get full speeds after hours and on week ends, don't they?

lol. Hi Keoma.

 

[KALSTER]

lol. Hi Keoma.

ROFL! Layer upon layer!

50% off on Afrihost uncapped!

Hi Afriman!

 

[Wackyza]

You might as well sign up as a rep at Openweb. You ranting and raving like you basically working for them. The way you need to go about labeling/insulting people when they query the service they paying for really speaks for itself.

It wouldn't be too far fetched for me to say that MrB33p is in fact not on his so called vacation.

Still shaking my head. A classic case of mob mentality. Make shirt up in layer upon layer and believing every convoluted fantasy someone comes up with, as long as it is negative.

For instance, Cableguy didn't say there are multiple concurrent connections on their accounts, he said they choose how many there are, which he already said was one only. Now a bunch of you irrational types jump all over it howling with hands aloft. Incredible.

Also, someone triumphantly "figured out" why they would share accounts, but think for one second further than your lynch mob mentality allows. How exactly would that be workable? If two people got only half the speed they paid for all the time, wouldn't they have closed their doors a long time ago? When two concurrent connections are made to an account, the speed is HALVED for each connection for the duration that they are connected. Is that what we see? No, it isn't. People normally get full speeds after hours and on week ends, don't they?

 

[bumbledore]

I'm afraid your post is far from reality.

It is a pity that these posts made out to be 'fact' are allowed on here.

We do not sell stock standard accounts. If we did we would have been out of business a long time ago.

We purchase capacity and manage our own shaping.

We see this matter as closed. It is unfortunate that you and PostManPot are given free reign to post here, even though you are not clients, taking every opportunity you humanly can to post negativity about OpenWeb.

Joining the ISPA and adhering to their rules and regulations as a statutory body would do a lot to scupper these rumours, even though cableguy has stated OW haven't done so yet because they don't see the point of joining a third party organization.

Would anyone go to a doctor that isn't registered with the Health Professions Council of South Africa? A statutory third party organization that protects the public and guides the professionals? I think not.

As an aside, here are my recently used OW accounts (6 in total, over a period of 5 months - this also beggars belief!). Shout if any appear familiar to anyone else? Not sure if I can post them here but seeing as how I paid for a connection which is mine and mine alone, I think this information is mine to share. Seeing as how the different usernames still belong to my account?

sanlic
325t62
mw1574
ow1383
r158
tri2452

 

[KALSTER]

You might as well sign up as a rep at Openweb. You ranting and raving like you basically working for them. The way you need to go about labeling/insulting people when they query the service they paying for really speaks for itself.

It wouldn't be too far fetched for me to say that MrB33p is in fact not on his so called vacation.

I am ranting and raving? Please.

Querying is one thing, but making up one conspiracy theory after another and sticking to it is quite another thing. I am calling it as you guys are showing me. Never let a fact get in the way of a good fantasy huh? Would you care to comment directly to the points I made in that post instead of accusing me of still more made-up nonsense?

 

[i.got~issues]

Joining the ISPA and adhering to their rules and regulations as a statutory body would do a lot to scupper these rumours, even though cableguy has stated OW haven't done so yet because they don't see the point of joining a third party organization.

Would anyone go to a doctor that isn't registered with the Health Professions Council of South Africa? A statutory third party organization that protects the public and guides the professionals? I think not.

As an aside, here are my recently used OW accounts (6 in total, over a period of 5 months - this also beggars belief!). Shout if any appear familiar to anyone else? Not sure if I can post them here but seeing as how I paid for a connection which is mine and mine alone, I think this information is mine to share. Seeing as how the different usernames still belong to my account?

sanlic
325t62
mw1574
ow1383
r158
tri2452

And here were mine...

opwus4096kbps100017
384spec1
nicolm
ow1313

 

[Wackyza]

You made 2 points

1) We are a mob. : This is not at all relevant to the conversation/topic.
2) How can they operate if 2 people are only getting half the speed? : Pretty simple, the client complains about getting half the speed and it's get played off as shaping by them and the customer goes back on its merry way thinking that that is just the way things work at OpenWeb. I think possibility has been described over and over if u actually follow the thread and now just jump in at random and fling attacks at random people questioning the ethics of Openweb.

I am ranting and raving? Please.

Querying is one thing, but making up one conspiracy theory after another and sticking to it is quite another thing. I am calling it as you guys are showing me. Never let a fact get in the way of a good fantasy huh? Would you care to comment directly to the points I made in that post instead of accusing me of still more made-up nonsense?

 

[Kayoss]

I am ranting and raving? Please.

Querying is one thing, but making up one conspiracy theory after another and sticking to it is quite another thing. I am calling it as you guys are showing me. Never let a fact get in the way of a good fantasy huh? Would you care to comment directly to the points I made in that post instead of accusing me of still more made-up nonsense?

Maybe if OpenWeb were to respond to our questions adequately and not with the same copy/paste/repeat routine that misses the point, we wouldn't have to resort to "making up one conspiracy theory after another"

Let me give you an example, ok? Let's put the account sharing debate aside and look at the other major issue..

OpenWeb advertise their product as having a dynamic shaping policy, right..?
Cableguy has said on numerous occasions that this is the case.. You still with me..?

But wait a moment, why is it that shaping has been applied at the precisely the same time every weekday?
Why is it that shaping eases off at the exact same time every weekday?
Why is it that there was no difference in shaping between a regular weekday and a public holiday?
How can there be no difference between weekday traffic and a public holiday traffic, and yet such a huge difference in weekend traffic?

So what is openweb's response?

A: We never said that we don't shape! (which dodges the main issue altogether)
B: We're all wrong. The shaping system is dynamic and doesn't kick in or ease off at specified times.. We're all just delusional.
C: Yup, you guessed it, there is no difference between regular weekday traffic and public holiday traffic because everyone is at home downloading. Apparently we don't download that on the weekend, hence the system is unshaped.

Now do you see the problem? Yes? The problem is that we're not blind! The standard rinse/repeat answer isn't helping. So what does Openweb do? They resort to plan B.... Ignore everything and everyone that disagrees.

How is that not suspicious?

 

[Kayoss]

And here were mine...

opwus4096kbps100017
384spec1
nicolm
ow1313

I like this idea..

Here are some of the ones I could find.. (excl my current one)

y1213
opw990123100003
345y1
andrewp (i'm guessing this one belonged to a guy named andrew which is nothing close to my name)

 

[Wackyza]

This is not some form on conspiracy anymore. What I don't understand is : I can't actually find the post now, but I remember Cableguy/MrB33p actually saying that their usernames are made up of the clients details. And then went on to say that "won't a client start getting worried if they see another persons name in their username". This was one of the statements with which it was swept under the rug last time. @PostmanPot Do u remember this?

My last username was made up of my surname + initial, so I thought all is well then I guess. However, looking at these usernames its in fact the opposite. These are basically completely generic usernames...

So again more facts surfacing themselves...

And here were mine...

opwus4096kbps100017
384spec1
nicolm
ow1313

 

[KALSTER]

You made 2 points

1) We are a mob. : This is not at all relevant to the conversation/topic.
2) How can they operate if 2 people are only getting half the speed? : Pretty simple, the client complains about getting half the speed and it's get played off as shaping by them and the customer goes back on its merry way thinking that that is just the way things work at OpenWeb. I think possibility has been described over and over if u actually follow the thread and now just jump in at random and fling attacks at random people questioning the ethics of Openweb.

I made three, if you count the mob thing.

1) You are acting like a mob.

2) I'll quote myself here: "For instance, Cableguy didn't say there are multiple concurrent connections on their accounts, he said they choose how many there are, which he already said was one only. Now a bunch of you irrational types jump all over it howling with hands aloft. Incredible."

3)

How can they operate if 2 people are only getting half the speed? : Pretty simple, the client complains about getting half the speed and it's get played off as shaping by them and the customer goes back on its merry way thinking that that is just the way things work at OpenWeb.

Except, if you read my post again, people generally get full speed after hours and on weekends. Explain how that is possible with shared accounts?

I think possibility has been described over and over if u actually follow the thread and now just jump in at random and fling attacks at random people questioning the ethics of Openweb.

I do follow the thread. That is why I am shaking my head in disbelief. The other fallacy forwarded is that these complaints represent the majority of OW users, which doesn't make sense to me. Of the thousands of customers they have, a paltry few complain here and fewer still go into conniption fits. Out of thousands. Some leave, then come back just to slander some more after having moved to other ISPs.

I am not saying there aren't problems sometimes or that some problems have mysterious causes behind them, I am saying that you are making up all sorts of "theories" that don't make much sense.

 

[Heisenborg]

I made three, if you count the mob thing.

1) You are acting like a mob.

2) I'll quote myself here: "For instance, Cableguy didn't say there are multiple concurrent connections on their accounts, he said they choose how many there are, which he already said was one only. Now a bunch of you irrational types jump all over it howling with hands aloft. Incredible."

3) Except, if you read my post again, people generally get full speed after hours and on weekends. Explain how that is possible with shared accounts?

I do follow the thread. That is why I am shaking my head in disbelief. The other fallacy forwarded is that these complaints represent the majority of OW users, which doesn't make sense to me. Of the thousands of customers they have, a paltry few complain here and fewer still go into conniption fits. Out of thousands. Some leave, then come back just to slander some more after having moved to other ISPs.

I am not saying there aren't problems sometimes or that some problems have mysterious causes behind them, I am saying that you are making up all sorts of "theories" that don't make much sense.

Ag really, just run along please.

People having to get new accounts every month, people who cant browse in daytime due to throttling (NO NOT SHAPING). And when we ask why we get obfuscated answers?? Go away