Sonic2k
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hehe... good one..Brightened my day.Tell that person(s) who is sharing your account with you to take it a little slower
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OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
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Sonic2k
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I know that, the problem I have is there's been a lot of negative press lately i.e. the Afrihost rep not responding, billing issues etc...
As usual, I am sitting at 10% of my line speed.
Openweb has gone so bad that it's actually quite funny. I mean, they've turned into the laughing stock of SA internet, which is already the laughing stock of the internet world.. The performance of openweb's packages are a disgrace for the price you pay. 4Mb original gold costs R142pm more than 4mb axxess business uncapped, and that's unshaped 24/7. Heck, even the 4mb gold orange costs R53pm more than that. And contrary to what Openweb claim, there doesn't seem to be any difference between their packages anyway (other than the price).
And all this is irrelevant to the account sharing allegations. You can put that aside, along with their blatant lies, and it doesn't change anything. Just on paper alone, openweb is essentially offering after hour packages for more than their competitor's unshaped products. The openweb "dynamic" shaper has a habit of shaping as the exact same time everyday, when for less money, you can get an account elsewhere that doesn't even have shaping.
Now normally, when a company is no longer competitive, it loses customers.. However, Openweb has gone even further with all their lies and deceit. So let me explain it to you like you're 5 (ELI5) Keoma because i'm sure you're here.. You are not just turning customers away, you're turning them against you! These customers will not only leave, but they will become advocates against Openweb! They will only be satisfied once they tell everyone just how bad your service is!
The constant lies regarding your shaping policies, have turned me into one of those customers. I do not believe that public holidays have the same amount of traffic as regular weekdays, whilst weekends remain completely unshaped. I do not believe that the traffic commences and eases off at the exact same time everyday during the week. And I do not believe that being shaped to 10% my line speed is acceptable. Furthermore, I'm exceptionally concerned as to why there were multiple IP addresses connected to my account, 24 hours a day, 7 days a week, from other parts of the country.
But hey, maybe if you ignore your customers for long enough, they'll just forget about it.. That appears to be your tactic so far.
Openweb has gone so bad that it's actually quite funny. I mean, they've turned into the laughing stock of SA internet, which is already the laughing stock of the internet world.. The performance of openweb's packages are a disgrace for the price you pay. 4Mb original gold costs R142pm more than 4mb axxess business uncapped, and that's unshaped 24/7. Heck, even the 4mb gold orange costs R53pm more than that. And contrary to what Openweb claim, there doesn't seem to be any difference between their packages anyway (other than the price).
And all this is irrelevant to the account sharing allegations. You can put that aside, along with their blatant lies, and it doesn't change anything. Just on paper alone, openweb is essentially offering after hour packages for more than their competitor's unshaped products. The openweb "dynamic" shaper has a habit of shaping as the exact same time everyday, when for less money, you can get an account elsewhere that doesn't even have shaping.
Now normally, when a company is no longer competitive, it loses customers.. However, Openweb has gone even further with all their lies and deceit. So let me explain it to you like you're 5 (ELI5) Keoma because i'm sure you're here.. You are not just turning customers away, you're turning them against you! These customers will not only leave, but they will become advocates against Openweb! They will only be satisfied once they tell everyone just how bad your service is!
The constant lies regarding your shaping policies, have turned me into one of those customers. I do not believe that public holidays have the same amount of traffic as regular weekdays, whilst weekends remain completely unshaped. I do not believe that the traffic commences and eases off at the exact same time everyday during the week. And I do not believe that being shaped to 10% my line speed is acceptable. Furthermore, I'm exceptionally concerned as to why there were multiple IP addresses connected to my account, 24 hours a day, 7 days a week, from other parts of the country.
But hey, maybe if you ignore your customers for long enough, they'll just forget about it.. That appears to be your tactic so far.
Heisenborg
Honorary Master
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Just leave them, dont understand why people complain and not just leave. Their accounts are not what they sell them as, 100% agreed and there are better options like the Axxess ones.
I have left.. Problem is, unlike some of their competitors, Openweb insist on a calendar month's notice, which just adds insult to injury. They know you're cancelling, so they'll just squeeze some more cash out of you before you go! How low can you get?..
If you were to cancel now, you'd still have to pay until the end of June! That's 2 months because it's after the 25th...
The calendar month notice is the main reason I've cancelled my account with Openweb. I am pretty happy with my OW account, never gave me any problems (until yesterday), but I don't want to be stuck on an account for 2 months when things go haywire or something better comes out.
Heisenborg
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Yeah i know, and it seems they are now doing the ostrich head in the sand thing, hoping it goes away.
But i saw someone posting a question on which openweb package to take in another thread. By the end of the discussion he wasnt going to take openweb anymore. So mrBeep and his inept surogate cableguy need to take note of what they have caused here. Their stories have been exposed very clearly here and mybb users know all about it now.
But i saw someone posting a question on which openweb package to take in another thread. By the end of the discussion he wasnt going to take openweb anymore. So mrBeep and his inept surogate cableguy need to take note of what they have caused here. Their stories have been exposed very clearly here and mybb users know all about it now.
ShoalDiverSA
Well-Known Member
I'm concerned that this thread has been unpinned (if that's a word) from ADSL ISP Discussions.
I can't say what the intention was with doing this, but it appears to be an attempt to downplay the issues that Openweb users are having with their service. It certainly plays to the allegations of a lack of transparency on the part of Openweb.
If they are pushing direct support requests via email and telephone to keep their name "clean" on MyBB, it's not going to work. Members of MyBB that have issues are just going to start their own threads. Members that are receiving good service are less likely to start a thread to praise them, so it only ends up having a net negative effect on their reputation.
Yes, Openweb has been taking a serious bashing on this thread from a vocal group of subscribers and former subscribers, but the reality is, if Openweb had been more transparent in addressing the concerns of these forum members, the situation would not have escalated to the point it has. Unpinning the post is not going to make these concerns, or these forum members, go away.
If Openweb keeps answering the same questions the same way and keeps getting incredulity from the audience, maybe they should consider a different approach. After all, at least some of the people asking the questions contribute to their bottom line (although, as they repeatedly assure us, the group commenting here is insignificant in number against the bulk of Openweb subscribers. Being a forum with a disproportionate number of members from the IT industry, I'd say the fact that those commenting appear to be influencers in the IT industry has much more relevance than their numbers...).
Unpinning the thread doesn't appear to have had the desired effect either, as this post keeps moving to the top of the thread list anyway.
I've had good support from Openweb for the issues I've had with my connection, but I'm really concerned about the approach they appear to be taking here.
I can't say what the intention was with doing this, but it appears to be an attempt to downplay the issues that Openweb users are having with their service. It certainly plays to the allegations of a lack of transparency on the part of Openweb.
If they are pushing direct support requests via email and telephone to keep their name "clean" on MyBB, it's not going to work. Members of MyBB that have issues are just going to start their own threads. Members that are receiving good service are less likely to start a thread to praise them, so it only ends up having a net negative effect on their reputation.
Yes, Openweb has been taking a serious bashing on this thread from a vocal group of subscribers and former subscribers, but the reality is, if Openweb had been more transparent in addressing the concerns of these forum members, the situation would not have escalated to the point it has. Unpinning the post is not going to make these concerns, or these forum members, go away.
If Openweb keeps answering the same questions the same way and keeps getting incredulity from the audience, maybe they should consider a different approach. After all, at least some of the people asking the questions contribute to their bottom line (although, as they repeatedly assure us, the group commenting here is insignificant in number against the bulk of Openweb subscribers. Being a forum with a disproportionate number of members from the IT industry, I'd say the fact that those commenting appear to be influencers in the IT industry has much more relevance than their numbers...).
Unpinning the thread doesn't appear to have had the desired effect either, as this post keeps moving to the top of the thread list anyway.
I've had good support from Openweb for the issues I've had with my connection, but I'm really concerned about the approach they appear to be taking here.
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DrJohnZoidberg
Honorary Master
ShoalDiverSA
Well-Known Member
Really?
DrJohnZoidberg gets special treatment from MrB33p and Openweb. I wouldn't take his derailing too seriously.
DrJohnZoidberg
Honorary Master
Yes really. You seem to making assumptions with absolutely no evidence making it sound if something sinister is going on. It's all much more exciting though than the possibility that there could be an automated script running to determine sticky threads or human error at play.
ShoalDiverSA
Well-Known Member
Thanks for your concern.
Thanks too for missing the "appears" and "if"s in my comment. I've edited my post further to make it abundantly clear that I am referring to what appears to have happened. I will gladly accept a formal response from Openweb confirming that it is not as it appears to me.
So what do you think about the idea of you letting the official representatives of Openweb reply to my comment?
It's not cool to mock the concerns of other subscribers, whether they appear valid to you or not. Maybe you have increased levels of frustration because your service is great and so many people are complaining, but don't take it out on me.
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Sonic2k
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To put things in perspective, here are the facts about Openweb.. which can be clearly demonstrated on any given day
* Throttling during "business hours" i.e. typically 7:30- 8:00AM to 4:59:59PM. With throttling you will experience:
a) Pathetic performance with GMail (incl. error messages) and hanging when trying to upload attachments.
b) Youtube buffering to hell and back
c) Google Maps being as slow as lard in street view
d) Pathetic download speeds from sites hosted overseas, especially those on the west coast of the USA.
e) 10kbyte/sec download speed, if you are lucky, on a torrent.
f) Intermittent issues with your Apple products i.e. "cannot connect to the App Store messages"
g) Intermittent issues with your Android products "your internet connection is unstable messages"
h) Totally unusable IPTV services
They will say its your "ADSL Line", "Congested Exchange", etc... One of the characteristics is your pings will be very consistent, and access to MyBroadband.co.za will be unfettered, along with other sites such as IOL.co.za
* Throttling during "business hours" i.e. typically 7:30- 8:00AM to 4:59:59PM. With throttling you will experience:
a) Pathetic performance with GMail (incl. error messages) and hanging when trying to upload attachments.
b) Youtube buffering to hell and back
c) Google Maps being as slow as lard in street view
d) Pathetic download speeds from sites hosted overseas, especially those on the west coast of the USA.
e) 10kbyte/sec download speed, if you are lucky, on a torrent.
f) Intermittent issues with your Apple products i.e. "cannot connect to the App Store messages"
g) Intermittent issues with your Android products "your internet connection is unstable messages"
h) Totally unusable IPTV services
They will say its your "ADSL Line", "Congested Exchange", etc... One of the characteristics is your pings will be very consistent, and access to MyBroadband.co.za will be unfettered, along with other sites such as IOL.co.za
Ok same story, poor performance, what is interesting is that I am supposed to use the mybroadband speedtest to only test local to see if I have a problem. Considering that all other speed test indicate otherwise, local and international see images. Mybroadband speedtest say my account is hunky dory. So my only conclusion is its been exluded from all the throttling. Yet the account proudly claims NO throttling ever!
Openweb speed tests
Speedtest.net Local:0.24 Mbps International: 0.27 Mbps
Speedof.me International: 190 Kbps
Mybroadband Local:1.6 Mbps International: 0.45Mbps
Afrihost pre paid on same line minutes after above tests.
Speedtest.net Local:1.66 MBps International: 1.67 MBps
Openweb speed tests
Speedtest.net Local:0.24 Mbps International: 0.27 Mbps
Speedof.me International: 190 Kbps
Mybroadband Local:1.6 Mbps International: 0.45Mbps
Afrihost pre paid on same line minutes after above tests.
Speedtest.net Local:1.66 MBps International: 1.67 MBps
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Heisenborg
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I dont think openweb knows the difference between throttling and shaping. They think shaping EVERY protocol still means shaping. Sorry boys, thats called throttling.
And we are all wasting our breath here, openweb are long gone from mybb it seems.
And we are all wasting our breath here, openweb are long gone from mybb it seems.
If you are experiencing an issue, you are welcome to PM me, or email your query to [email protected]
We would like to investigate each issue as it happens.
We would like to investigate each issue as it happens.
ItherNiT
Expert Member
I used a Gold trial account for a while, personally I don't see a difference between GK and Gold, my GK is currently DL at 1mb/s on usenet, I find this totally acceptable during business hours. But if I was paying for gold I would rather just spend a few extra bucks and get an axxess business account, as they are exactly the same as afrihost's business accounts just a bit cheaper.