OpenWeb ADSL Feedback Thread (Pt2)

You'll know when you are Spamming and trolling.

DJ... said:
For clarity purposes: what is it that you consider a spam or troll post? Is it anything at all that delves into the allegations against Openweb, or is there a less broad definition one can use to know what you will and won't respond to on the forums?
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MrBEEP said:
You'll know when you are Spamming and trolling.
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Sorry, what? No idea how that could be considered a proper response to a legitimate set of questions.

Surely if you are to impose your own rules (not forum rules) based on your own definitions of certain terminology, you should at least be very clear about what definitions you are using, so people don't post in here needlessly; don't "spam" your thread (as you infer); and so that people know what to expect?

I'm not making accusations here. I'm simply asking you to clarify your post where you accuse your customers and ex customers of being trolls and posting spam. Seems only fair of you to disclose what limits you are imposing on your return to the community.

* full disclosure - I am the CEO of Crystal Web (not a doctor). I am also an ex-OW-customer of many years, and so have a vested interest in the responses to the previously unanswered questions on a number of fronts. But primarily I'm very interested in hearing the terms of your return (after you accused the forum of being "toxic"), as it could set a precedent for forum reps on MyBroadband.
 
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MrBEEP said:
You'll know when you are Spamming and trolling.
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In other words he will be avoiding anything remotely linked to the issues. Also the "trolls" as you like to call it were all at some point your customers. Some of those who defended you for a very long time before you decided to hit the road on this very forum.
 
As we have previously replied to the false allegations we do not feel it is necessary to recycle the same old nonsense that is being repeated by a select few individuals that feel it is their duty to spam the thread with them.

We will only be dealing with client queries and assist our clients and potential clients on this thread.

We will not be derailed by trolls this rime round.

If you feel it is necessary to contemplate the 'Truth' about OpenWeb, feel free to engage on the relevant thread. This particular thread is reserved for our valued clients and potential clients.

If you would like a trial account, feel free to ask. We would love to showcase our network to you. If not, I am sure you will find a forum that suits your agenda better than this particular thread.

rakabos3 said:
Takes one to know one i suppose, you only answer selectively and when confronted with severe allegations you dissapear
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As the CEO of a competing ISP, I wish you the best.

However, as you are not a current OpenWeb client, and surely have no intention of becoming one, perhaps it would be best you respond to your client concerns on your own thread.

Good luck with your new ISP! I am glad you managed to find a niche that works for you. Please however do allow us to continue servicing our client needs without hindrance.

Regards
MrB

DJ... said:
Sorry, what? No idea how that could be considered a proper response to a legitimate set of questions.

Surely if you are to impose your own rules (not forum rules) based on your own definitions of certain terminology, you should at least be very clear about what definitions you are using, so people don't post in here needlessly; don't "spam" your thread (as you infer); and so that people know what to expect?

I'm not making accusations here. I'm simply asking you to clarify your post where you accuse your customers and ex customers of being trolls and posting spam. Seems only fair of you to disclose what limits you are imposing on your return to the community.

* full disclosure - I am the CEO of Crystal Web (not a doctor). I am also an ex-OW-customer of many years, and so have a vested interest in the responses to the previously unanswered questions on a number of fronts. But primarily I'm very interested in hearing the terms of your return (after you accused the forum of being "toxic"), as it could set a precedent for forum reps on MyBroadband.
Click to expand...
 
OpenWeb Info:

* If you would like priority support, kindly mail [email protected] for any Support queries.
* If you would like Admin support (Billing etc) kindly mail [email protected]
* If you would like to become an OpenWeb reseller, kindly visit: http://start.openweb.co.za
* If you are experiencing any issues with our support channels and would like the fault escalated, kindly PM me directly with your ticket number and details of the issue.

Regards
MrB
 
MrBEEP said:
As the CEO of a competing ISP, I wish you the best.

However, as you are not a current OpenWeb client, and surely have no intention of becoming one, perhaps it would be best you respond to your client concerns on your own thread.

Good luck with your new ISP! I am glad you managed to find a niche that works for you. Please however do allow us to continue servicing our client needs without hindrance.

Regards
MrB
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I appreciate the well-wishes, thank you. And I wish you all the best in dealing with your ex-customers who still have very valid questions (the validity of which I have personally confirmed).

Will you address the concerns in the other threads you are referring people to? Or is your intention to isolate yourself in here and accuse others of being trolls and posting spam if they mention anything you "don't like", which appears to be the criteria you've applied here.

I personally have some very serious concerns about Openweb and as someone who paid you money for many years, and whose Openweb account(s) were active during the fiasco that has not actually ever been addressed, I'd like to know if you intend to openly address the very valid concerns that ex-customers have. The fact that I am no longer your customer is entirely irrelevant to this. Being active competitors doesn't change that either, in fact it means we have more info than the general public does, and this makes me even more concerned.

Perhaps if you'd not like to discuss this in public you can email me or PM me instead? And I post this as DJ... where you will find numerous posts by me as a customer for quite some time. And my personal account where I took Mweb, Vodacom, and Sanral to task, so this is nothing personal, or to do with my business.
 
MrBEEP said:
As we have previously replied to the false allegations we do not feel it is necessary to recycle the same old nonsense that is being repeated by a select few individuals that feel it is their duty to spam the thread with them.

We will only be dealing with client queries and assist our clients and potential clients on this thread.

We will not be derailed by trolls this rime round.

If you feel it is necessary to contemplate the 'Truth' about OpenWeb, feel free to engage on the relevant thread. This particular thread is reserved for our valued clients and potential clients.

If you would like a trial account, feel free to ask. We would love to showcase our network to you. If not, I am sure you will find a forum that suits your agenda better than this particular thread.
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I had a Gold uncapped not so gold uncapped account which couldnt open gmail between 8am and 5pm. That is a fact most people now know and can attest to. No matter how much us trolls complain it was never addressed
 
MrBEEP where can I see usage stats for this account? It's capped after all
 
Please refer to the two MyBroadband public articles addressing the false allegations.

I am sorry that you feel so passionately about painting a negative picture about OpenWeb a direct competitor of your company.

Unfortunately we will not take the bait, so to speak.

I ask you to please post in your own ISP feedback thread and not in this one. This thread is reserved for us to assist our clients and potential clients.



DJ... said:
I appreciate the well-wishes, thank you. And I wish you all the best in dealing with your ex-customers who still have very valid questions (the validity of which I have personally confirmed).

Will you address the concerns in the other threads you are referring people to? Or is your intention to isolate yourself in here and accuse others of being trolls and posting spam if they mention anything you "don't like", which appears to be the criteria you've applied here.

I personally have some very serious concerns about Openweb and as someone who paid you money for many years, and whose Openweb account(s) were active during the fiasco that has not actually ever been addressed, I'd like to know if you intend to openly address the very valid concerns that ex-customers have. The fact that I am no longer your customer is entirely irrelevant to this. Being active competitors doesn't change that either, in fact it means we have more info than the general public does, and this makes me even more concerned.

Perhaps if you'd not like to discuss this in public you can email me or PM me instead? And I post this as DJ... where you will find numerous posts by me as a customer for quite some time. And my personal account where I took Mweb, Vodacom, and Sanral to task, so this is nothing personal, or to do with my business.
Click to expand...
 
Goodmorning Friends,

OpenWeb Info:

* If you would like priority support, kindly mail [email protected] for any Support queries.
* If you would like Admin support (Billing etc) kindly mail [email protected]
* If you would like to become an OpenWeb reseller, kindly visit: http://start.openweb.co.za
* If you are experiencing any issues with our support channels and would like the fault escalated, kindly PM me directly with your ticket number and details of the issue.

Regards
MrB
 
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