OpenWeb ADSL Feedback Thread (Pt2)

[Spideykurt]

I cant even log on with my openweb account.. but my backup ISP account is working fine... Now i guess il have to wait till i get a reply from support

getting tired of this crap

 

[cableguy]

Hey Coweater

These are very high!

Please can you drop me a PM with your ADSL details and a tracert to one of the servers. I would like to test this out for you and see if we can get to the bottom of it

Is it just me or is the Diablo 3 ping terrible getting 800-1000 ping the whole time but with other account constant 250-300

 

[cableguy]

Hi Spideykurt,

I am so sorry to hear this.

Would you mind PMing me. I would like to get to the bottom of this for you once and for all!

I cant even log on with my openweb account.. but my backup ISP account is working fine... Now i guess il have to wait till i get a reply from support

getting tired of this crap

 

[Spideykurt]

Hi Spideykurt,

I am so sorry to hear this.

Would you mind PMing me. I would like to get to the bottom of this for you once and for all!

PM has been sent thanks

 

[HavocXphere]

That being said - browsing is noticeably sluggish today...more so than it has been in months. Not a Telkom/exchange issue either.

Better now. Still...OW should maybe have a glance at their logs for the 5:30-7 timeframe today to see what went wrong.

Also...cable...please point me to the post where you were introduced...I kinda missed the transition between Beep & you for some reason.

 

[Spideykurt]

PM has been sent thanks

thanks , trying new details now

 

[Coweater]

Hey Coweater

These are very high!

Please can you drop me a PM with your ADSL details and a tracert to one of the servers. I would like to test this out for you and see if we can get to the bottom of it

PM sent

 

[Vicks]

Line upgrade != Package speed.

e.g.

10 meg telkom line with a 2 meg uncapped package will give you 2meg uncapped speeds unless the package is also upgraded to 10 meg.

your point?

I did upgrade my package. Telkom did upgrade lines... A difference would most likely have been seen.

 

[KALSTER]

Hi Kalster

Thanks for the reply and suggestion.

Hope it works out.

 

[snail112]

Ok friends, I am off for a while.

I will leave you in the capable hands of cableguy.

I will be spending some well deserved time with the family

Better now. Still...OW should maybe have a glance at their logs for the 5:30-7 timeframe today to see what went wrong.

Also...cable...please point me to the post where you were introduced...I kinda missed the transition between Beep & you for some reason.

Pg 63

 

[Giftig]

Any network issues? My speed dropped from 400 to 140 kb/s suddenly?

 

[Seiryu6]

Morning All and cableguy,

My speeds have also dropped drastically the last few days, gaming and downloads, even just browsing it's all at a crawl.
And for some reason I cannot access sterkinekor's website, I can access it using any other connection other than my openweb account (like 3G on the laptop or using the mobile data on my phone) but switch back to openweb and nothing.

Any thoughts?

Thanks!

 

[cableguy]

Morning!

Please drop us an email: support@openweb.co.za

Please include details of the fault and your ADSL details. We will help you get to the bottom of this

Morning All and cableguy,

My speeds have also dropped drastically the last few days, gaming and downloads, even just browsing it's all at a crawl.
And for some reason I cannot access sterkinekor's website, I can access it using any other connection other than my openweb account (like 3G on the laptop or using the mobile data on my phone) but switch back to openweb and nothing.

Any thoughts?

Thanks!

 

[cableguy]

There are no general issues at the moment.

Any network issues? My speed dropped from 400 to 140 kb/s suddenly?

 

[sybertiger]

Last Result:
Download Speed: 5159 kbps (644.9 KB/sec transfer rate)
Upload Speed: 521 kbps (65.1 KB/sec transfer rate)
Latency: 40 ms
3/15/2014 10:06:37 AM

for the last 3days my intenet been awesome,no probs at all

browsing are a fast no probs at all

canceled my account last month ,now at the end it starts to work like i want it to

but i am looking into getting a business account,so i can get unshaped 24/7 tobad OW's are so pricy

 

[Morgisto]

Me to Speed gone down from 400 to around 200.

Getting a constant 250 now.

 

[Guzilam]

Hi Cableguy

Who is on support at the moment? I was told to use a trial account until Sunday while engineers conduct troubleshooting on my normal 10MB account which is giving me slow speeds, however, I now can only connect on my normal account? Who can assist me with this?

Thx
Guz

 

[Hecate]

@Cableguy/MRBeep

Can someone wake up the support guys.

 

[crass]

Hi Guys

This is just too bizarre!

Telkom has 're-created' my port, all was OK for a while but now i'm getting high pings again (+2000 ms This is just the 2nd hop of the tracert BTW). I have had this happen before and oddly it seemed to sort itself' out - but not this time.


Any further ideas?

 

[cableguy]

I see all support related tickets have been resolved.

Have you guys received a reply?

Hi Cableguy

Who is on support at the moment? I was told to use a trial account until Sunday while engineers conduct troubleshooting on my normal 10MB account which is giving me slow speeds, however, I now can only connect on my normal account? Who can assist me with this?

Thx
Guz