OpenWeb ADSL Feedback Thread (Pt2)

C

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
This is your problem:
2 1247 ms 707 ms 1055 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.

Which is a Telkom one.

Imagine101011 said:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>tracert www.openweb.co.za

Tracing route to www.openweb.co.za [41.72.150.7]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 1247 ms 707 ms 1055 ms 196-210-140-1.dynamic.isadsl.co.za [196.210.140.
1]
3 980 ms 923 ms 1241 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 1443 ms 1273 ms 1577 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
5 972 ms 1004 ms 1821 ms core1a-pkl-te-1-2.ip.isnet.net [168.209.1.139]
6 1014 ms 1848 ms 1348 ms ar2-rba-gi0-0.ip.isnet.net [196.26.0.33]
7 1235 ms 1200 ms 1066 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.8
6.250]
8 1912 ms 2102 ms 1621 ms 197.96.148.74
9 2522 ms 1476 ms 1339 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
10 1385 ms 1586 ms 1722 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
11 1814 ms 1503 ms 1771 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
12 996 ms 1097 ms 652 ms row-access-switch1-row7-8.jnb1.host-h.net [197.1
89.193.39]
13 1097 ms 599 ms 558 ms 41.203.24.42
14 592 ms 752 ms 851 ms www.openweb.co.za [41.72.150.7]

Trace complete.

C:\Windows\system32>

looks pretty dismal.
Click to expand...
 
E

eegee

Well-Known Member
Joined
May 28, 2008
Messages
339
cableguy said:
Hi Imagine

Another Telkom issue.

Your 2nd hop is shocking!

It seems like Telkom is running out of capacity on their exchanges!
Click to expand...

No, you should recheck. His second hop is fine with Afrihost. It's shocking with OpenWeb.
 
C

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
This is because he reset his session.

As Imagine later says, the problem returns a short while after resetting his router (which resets his session).

By changing to another ISP, the session is reset, and all will seem well, but, it does not fix the heart of the issue.

My suggestion remains, please call Telkom on 10210 and log a fault.

eegee said:
No, you should recheck. His second hop is fine with Afrihost. It's shocking with OpenWeb.
Click to expand...
 
E

eegee

Well-Known Member
Joined
May 28, 2008
Messages
339
cableguy said:
This is because he reset his session.

As Imagine later says, the problem returns a short while after resetting his router (which resets his session).

By changing to another ISP, the session is reset, and all will seem well, but, it does not fix the heart of the issue...
Click to expand...
Forgive my ignorance, but could you please explain how connecting to another ISP (or resetting a session) can "temporarily" alleviate ADSL exchange congestion?



cableguy said:
This is a great article to help with troubleshooting:

http://mybroadband.co.za/news/adsl/82251-how-to-test-for-adsl-exchange-congestion.html
Click to expand...
Once an exchange congestion problem is expected, Cybersmart tests the line using a SAIX account to prove or disprove the suspicion.

If the same problem exists using a SAIX (Telkom) account, the problem is most likely related to congestion on Telkom’s network.
Click to expand...
 
P

PostmanPot

Honorary Master
Joined
Jul 16, 2005
Messages
34,953
eegee said:
Forgive my ignorance, but could you please explain how connecting to another ISP (or resetting a session) can "temporarily" alleviate ADSL exchange congestion?
Click to expand...

Also had a chuckle at this:

If the third or fourth hop is greater than 80ms it is more likely that the ISP is throttling the account in some way.
Click to expand...

Imagine101011 said:
3 980 ms 923 ms 1241 ms cdsl1-rba-vl2153.ip.isnet.net [196.38.73.169]
4 1443 ms 1273 ms 1577 ms cdsl1-rba-vl150.ip.isnet.net [196.38.73.17]
Click to expand...

Imagine101011, why not connect back to your OW account and post the results?
 
C

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
The problem is not necessarily exchange congestion.

It could be a faulty DSLAM port, weird config on the Telkom side, a corrupt port. Usually a Telkom port recreate can correct this.

It could also be that the exchange congestion is intermittent. Many different reasons.

All we know is that hop 2 is still on the Telkom exchangeand is a fault that you would need to address with them.

eegee said:
Forgive my ignorance, but could you please explain how connecting to another ISP (or resetting a session) can "temporarily" alleviate ADSL exchange congestion?
Click to expand...
 
howardb

howardb

Expert Member
Joined
Sep 12, 2003
Messages
3,647
Same this side in Randburg area since about 5pm yesterday, general browsing not too bad but all other protocols under 2kb... cant even d/l a pdf doc.
On 4mb Titan uncapped.
Ticket logged, awaiting feedback.

Update:
They gave me an alternate login user/pass and all seems back to normal now. Will monitor over the next few days.
 
Last edited:
K

krycor

Honorary Master
Joined
Aug 4, 2005
Messages
18,546
Noticed my downloads limited to 1Mbps speeds albeit line at 2Mpbs .. This is after hrs? Do I need to turn it off for long? Tried rye syncing but same happens 2Mbps gold account
 
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