OpenWeb ADSL Feedback Thread (Pt2)

[krycor]

Noticed my downloads limited to 1Mbps speeds albeit line at 2Mpbs .. This is after hrs? Do I need to turn it off for long? Tried rye syncing but same happens 2Mbps gold account

Speed test

 

[oldhat]

No p2p, no response from cableguy, disappointing

 

[DarkStarZN]

Been suffering MASSIVE lag spikes playing WoW. As of right now, the game is unplayable.

 

[Without OpenWeb]

Good day,
I have joined this forum with one specific purpose, to share my troubles with OpenWeb company, specifically the fight to overrun their "1 calendar month" cancellation policy. I suffered neglect from this company, had to stop my bank order for this contract, and now had to apply for Consumer Protection. All of this because OpenWeb does not want to even consider to immediately cancel the account when the customer explicitly requested for this action within 24 hours of the activation, due to dissatisfaction with the product. I firmly believe that this behavior from OpenWeb company is in direct contradiction of Consumer Rights in South Africa and needs to be exposed. Hence my user name "Without OpenWeb".
I received legal advice that the denial of cancellation within 24h of signing in contradicts Consumer Act. The problem with OpenWeb is extremely poor customer service. I had more than 10 conversations with junior staff who does not want to escalate, sent more than 20 emails to admin, support, CEO, etc of OpenWeb and received only one message that they will cancel only at the end of next month. I have never, ever, experienced such bad customer service in my life. Therefore I am taking all necessary measures, including cancelling my debit order, starting Consumer Protection case and posting on various forums and Hello Peter to expose this consumer unfriendly company.

 

[flashfire208]

Good day,
I have joined this forum with one specific purpose, to share my troubles with OpenWeb company, specifically the fight to overrun their "1 calendar month" cancellation policy. I suffered neglect from this company, had to stop my bank order for this contract, and now had to apply for Consumer Protection. All of this because OpenWeb does not want to even consider to immediately cancel the account when the customer explicitly requested for this action within 24 hours of the activation, due to dissatisfaction with the product. I firmly believe that this behavior from OpenWeb company is in direct contradiction of Consumer Rights in South Africa and needs to be exposed. Hence my user name "Without OpenWeb".
I received legal advice that the denial of cancellation within 24h of signing in contradicts Consumer Act. The problem with OpenWeb is extremely poor customer service. I had more than 10 conversations with junior staff who does not want to escalate, sent more than 20 emails to admin, support, CEO, etc of OpenWeb and received only one message that they will cancel only at the end of next month. I have never, ever, experienced such bad customer service in my life. Therefore I am taking all necessary measures, including cancelling my debit order, starting Consumer Protection case and posting on various forums and Hello Peter to expose this consumer unfriendly company.

Got to agree with you , I just cancelled my account , after 2 weeks of back and forth their support cant fix my issues so I'm going elsewhere. But no I'm stuck for another month with crappy internet because of this one calendar month story.

 

[crass]

Hi Guys

With reference to the posts above relating to the one month cancellation requirement, this is only for cancelling accounts paid for by debit orders - if you don't want to pay for the month THEN DON"T SIGN A DEBIT ORDER – SIMPLE!

If you want to try out their service use an EFT for a month or ask for a test account. SIMPLE!!


Regards

John

 

[crass]

Hi

I'm getting the same kind of results on the 2nd hop, do you know what it is?

Regards

J

 

[patrick123]

Good day,
I have joined this forum with one specific purpose, to share my troubles with OpenWeb company, specifically the fight to overrun their "1 calendar month" cancellation policy. I suffered neglect from this company, had to stop my bank order for this contract, and now had to apply for Consumer Protection. All of this because OpenWeb does not want to even consider to immediately cancel the account when the customer explicitly requested for this action within 24 hours of the activation, due to dissatisfaction with the product. I firmly believe that this behavior from OpenWeb company is in direct contradiction of Consumer Rights in South Africa and needs to be exposed. Hence my user name "Without OpenWeb".
I received legal advice that the denial of cancellation within 24h of signing in contradicts Consumer Act. The problem with OpenWeb is extremely poor customer service. I had more than 10 conversations with junior staff who does not want to escalate, sent more than 20 emails to admin, support, CEO, etc of OpenWeb and received only one message that they will cancel only at the end of next month. I have never, ever, experienced such bad customer service in my life. Therefore I am taking all necessary measures, including cancelling my debit order, starting Consumer Protection case and posting on various forums and Hello Peter to expose this consumer unfriendly company.

It sounds like de-ja vu to me. I have done the same after upgrading my account. The upgraded account was worse than the original account.

PM me if you would like my correspondence as well.

 

[cableguy]

Hi crass,

Oh dear. A high 2nd hop usually indicated a Telkom exchange or similar fault. It could be a faulty DSLAM port or even a congested exchange.

Hi

I'm getting the same kind of results on the 2nd hop, do you know what it is?

Regards

J

 

[cableguy]

Hello oldhat,

I have responded to your PM.

There was no shaping applied from Saturday. Shaping has however been re-applied at 8am as the network is busy.

No p2p, no response from cableguy, disappointing

 

[cableguy]

Hi krycor,

Please send me a PM.

I would like to test this out for you

Noticed my downloads limited to 1Mbps speeds albeit line at 2Mpbs .. This is after hrs? Do I need to turn it off for long? Tried rye syncing but same happens 2Mbps gold account

 

[cableguy]

We have noticed an improvement in the latency to some sites.

However, there are many other advantages to having an IPC link per region. The most important one that comes to mind is failover redundancy!

well no difference then

when will P2P shaping be lifted on east? p2p is dead

 

[Imagine101011]

its bizarre, my international speed is ok, my local speed is rubbish, and locally the upload speed is greater than the download speed.

 

[cableguy]

Hi Imagine

I have replied to your Private Message.

Please get back to me. I will priortize this for you!

its bizarre, my international speed is ok, my local speed is rubbish, and locally the upload speed is greater than the download speed.

 

[snail112]

I am glad to see that there is not 5 pages of issues to play catch-up on for today, lol.

 

[Arksun]

What does it mean if a tracert fails from the third hop onward?

 

[Arksun]

Well.. I came home before 5 today and internet was DEAD. Google wouldn't even load. Tracert started timing out on the third hop (no idea what that means). No webpages loaded, ziltch. 5PM on the bell, suddenly everything started working again. Is this really how bad things have gotten during the day?

 

[Chevron]

Well.. I came home before 5 today and internet was DEAD. Google wouldn't even load. Tracert started timing out on the third hop (no idea what that means). No webpages loaded, ziltch. 5PM on the bell, suddenly everything started working again. Is this really how bad things have gotten during the day?

What account are you on?

 

[Arksun]

2MB gamers king

 

[Del Piero 10]

Well.. I came home before 5 today and internet was DEAD. Google wouldn't even load. Tracert started timing out on the third hop (no idea what that means). No webpages loaded, ziltch. 5PM on the bell, suddenly everything started working again. Is this really how bad things have gotten during the day?

It's been dead all day & I got replies that only a moron would think is acceptable. Five o'clock on the nose & everything works again. Absolutely unacceptable.