OpenWeb ADSL Feedback Thread (Pt2)

U

USZA

Executive Member
Joined
Nov 9, 2006
Messages
5,287
Ok, this would explain why my Openweb account died in the past few days. Am I just to sit and wait till it gets up?
 
P

PostmanPot

Honorary Master
Joined
Jul 16, 2005
Messages
34,953
waynemodz said:
open web is down from the morning. is any1 experiencing this issue???
i called their support line, they said they will phone me back.
when i was with mweb i used to get instant support....
Click to expand...

Heard this so often. Why do they always 'phone everyone back', I wonder? Is/are the know-it-all(s) busy and they have to wait for him/her? Is it because they need to contact someone at IS? Or what?
 
C

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
We are currently experiencing issues in the East (KZN and surrounds).

Engineers are investigating the root cause, and are addressing the issue currently.

We apologise for the inconvenience.
 
S

slvR

Expert Member
Joined
Jan 10, 2014
Messages
3,502
Does my Gold Orange account have Gaming priority 24/7 like the Gold power?
 
R

rkcj

Well-Known Member
Joined
May 10, 2007
Messages
131
Cableguy, whats being done about daytime browsing speeds? Once again, today, unusable from the morning until sometime after 17:00. But a capped Afrihost account works fine, all day.

See below for tests on Afrihost v OpenWeb. Afrihost was done just before 17:00, OpenWeb just after 17:00 (note: the OpenWeb test took about 10 minutes to complete!)

Afrihost
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 9 ms 9 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 13 ms 11 ms 11 ms 41.181.221.254
4 12 ms 12 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 13 ms 11 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 12 ms 12 ms 11 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 12 ms 12 ms 13 ms 196.44.0.74
8 13 ms 12 ms 12 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
9 23 ms 17 ms 15 ms 197-84-7-2.cpt.mweb.co.za [197.84.7.2]
10 12 ms 12 ms 12 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
11 13 ms 13 ms 12 ms 196.28.178.66
12 14 ms 12 ms 13 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 13 ms 12 ms 12 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 17 ms 18 ms 17 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 19 ms 19 ms 17 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 12 ms 10 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 11 ms 10 ms 12 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 11 ms 11 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 12 ms 12 ms 12 ms 196.44.31.106
7 156 ms 190 ms 163 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 227 ms 159 ms 188 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 155 ms 154 ms 154 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 197 ms 161 ms 157 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
11 155 ms 155 ms 156 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 13 seconds. (757.84 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 11 seconds. (685.11 KB/s)




Test End Timestamp
20/03/2014 16:55:34.89


OpenWeb
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 196-210-148-129.dynamic.isadsl.co.za [196.210.148.129]
3 11 ms 10 ms 10 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 10 ms 10 ms 10 ms 196.35.115.136
5 11 ms 11 ms 11 ms 168.209.2.12
6 11 ms 11 ms 10 ms 168.209.6.131
7 11 ms 11 ms 10 ms mweb.cinx.net.za [196.223.22.32]
8 15 ms 14 ms 14 ms 197-84-7-1.cpt.mweb.co.za [197.84.7.1]
9 11 ms 11 ms 11 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
10 22 ms 26 ms 19 ms 196.28.178.66
11 12 ms 12 ms 11 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
12 12 ms 10 ms 11 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 12 ms 12 ms 11 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 12 ms 11 ms 11 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 196-210-148-129.dynamic.isadsl.co.za [196.210.148.129]
3 10 ms 10 ms 9 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 11 ms 12 ms 9 ms 196.35.115.128
5 12 ms 10 ms 10 ms 168.209.6.12
6 158 ms 154 ms 154 ms 168.209.201.105
7 165 ms 165 ms 172 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 155 ms 155 ms 154 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 154 ms 153 ms 153 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 7:17 seconds. (23.40 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 2:05 seconds. (63.80 KB/s)




Test End Timestamp
20/03/2014 17:12:13.36




Even now at 17:30, OpenWeb is still not full speed.
 
S

sybertiger

Expert Member
Joined
Apr 25, 2012
Messages
2,380
mine runs fine

Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 8 ms 8 ms 7 ms 196-215-156-1.dynamic.isadsl.co.za [196.215.156.1]
3 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 9 ms 9 ms 9 ms 196.35.115.136
5 9 ms 9 ms 9 ms 168.209.2.12
6 9 ms 10 ms 10 ms 168.209.6.131
7 10 ms 9 ms 10 ms mweb.cinx.net.za [196.223.22.32]
8 11 ms 11 ms 10 ms 197-84-7-1.cpt.mweb.co.za [197.84.7.1]
9 10 ms 10 ms 10 ms 197-84-5-254.cpt.mweb.co.za [197.84.5.254]
10 10 ms 10 ms 10 ms vp-02-14.bb.ctn.c27.za.net [196.28.178.70]
11 11 ms 10 ms 10 ms gig5-2-cpt-opt-65-1.optinet.net [196.41.133.166]
12 11 ms 11 ms 10 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 11 ms 11 ms 10 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 10 ms 10 ms 11 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 7 ms 8 ms 8 ms 196-215-156-1.dynamic.isadsl.co.za [196.215.156.1]
3 9 ms 9 ms 9 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 9 ms 9 ms 9 ms 196.35.115.136
5 10 ms 9 ms 9 ms 168.209.6.12
6 10 ms 10 ms 9 ms 168.209.6.13
7 153 ms 155 ms 155 ms 168.209.201.101
8 156 ms 156 ms 155 ms linx-gw2.thdo.ncuk.net [195.66.236.240]
9 157 ms 158 ms 157 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
10 153 ms 152 ms 153 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 37 seconds. (543.78 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 26 seconds. (594.42 KB/s)




Test End Timestamp
Thu 03/20/2014 17:39:54.16
 
S

SpySam

Active Member
Joined
Oct 11, 2005
Messages
89
At least you are running just got the authenticating error and no one is coming back to me! MIKE!

Sitting without my dsl since 4-45. Nice.
 
Last edited:
P

PostmanPot

Honorary Master
Joined
Jul 16, 2005
Messages
34,953
rkcj said:
I'm not being sarcastic here, I really am pleased for you.

But, its not working for me, and others have mentioned this too, that its dead during the day.
Click to expand...

SpySam said:
At least you are running just got the authenticating error and no one is coming back to me! MIKE!

Sitting without my dsl since 4-45. Nice.
Click to expand...

Welcome to OpenWeb!

/sarcasm
 
P

PostmanPot

Honorary Master
Joined
Jul 16, 2005
Messages
34,953
DrJohnZoidberg said:
Why you still around here then? I don't go around poking sticks in the Afrihost thread.
Click to expand...

If you ever had problems, you would probably understand. But you're one of the lucky ones.

I might as well be asking, why are you here when people are posting about consistently recurring problems experienced by a large proportion of OpenWeb clients, unrelated to their equipment/Telkom?

You've been subscribed to this thread longer than me, and you cannot tell me that you don't know what I'm talking about.

Do you not feel for them? I do.
 
C

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
Please PM me so that I can test for you

rkcj said:
Cableguy, whats being done about daytime browsing speeds? Once again, today, unusable from the morning until sometime after 17:00. But a capped Afrihost account works fine, all day.

See below for tests on Afrihost v OpenWeb. Afrihost was done just before 17:00, OpenWeb just after 17:00 (note: the OpenWeb test took about 10 minutes to complete!)

Afrihost
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 9 ms 9 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 13 ms 11 ms 11 ms 41.181.221.254
4 12 ms 12 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 13 ms 11 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 12 ms 12 ms 11 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 12 ms 12 ms 13 ms 196.44.0.74
8 13 ms 12 ms 12 ms 196-28-178-141.adsl.mweb.co.za [196.28.178.141]
9 23 ms 17 ms 15 ms 197-84-7-2.cpt.mweb.co.za [197.84.7.2]
10 12 ms 12 ms 12 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
11 13 ms 13 ms 12 ms 196.28.178.66
12 14 ms 12 ms 13 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
13 13 ms 12 ms 12 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
14 17 ms 18 ms 17 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
15 19 ms 19 ms 17 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 10 ms 9 ms 9 ms 105-236-5-65-esr-lo.mtnbusiness.co.za [105.236.5.65]
3 12 ms 10 ms 11 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 11 ms 10 ms 12 ms tb-dca-2.za--qux-a.za.mtnbusiness.net [41.181.184.28]
5 11 ms 11 ms 11 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 12 ms 12 ms 12 ms 196.44.31.106
7 156 ms 190 ms 163 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
8 227 ms 159 ms 188 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
9 155 ms 154 ms 154 ms linx-gw1.thn.ncuk.net [195.66.224.240]
10 197 ms 161 ms 157 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
11 155 ms 155 ms 156 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 13 seconds. (757.84 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 11 seconds. (685.11 KB/s)




Test End Timestamp
20/03/2014 16:55:34.89


OpenWeb
Local Tracert

Tracing route to news24.co.za [41.86.110.143]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 196-210-148-129.dynamic.isadsl.co.za [196.210.148.129]
3 11 ms 10 ms 10 ms cdsl2-ctn-vl2276.ip.isnet.net [196.38.72.125]
4 10 ms 10 ms 10 ms 196.35.115.136
5 11 ms 11 ms 11 ms 168.209.2.12
6 11 ms 11 ms 10 ms 168.209.6.131
7 11 ms 11 ms 10 ms mweb.cinx.net.za [196.223.22.32]
8 15 ms 14 ms 14 ms 197-84-7-1.cpt.mweb.co.za [197.84.7.1]
9 11 ms 11 ms 11 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
10 22 ms 26 ms 19 ms 196.28.178.66
11 12 ms 12 ms 11 ms gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
12 12 ms 10 ms 11 ms OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
13 12 ms 12 ms 11 ms 197-84-208-146.cpt.mweb.co.za [197.84.208.146]
14 12 ms 11 ms 11 ms 41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 9 ms 9 ms 9 ms 196-210-148-129.dynamic.isadsl.co.za [196.210.148.129]
3 10 ms 10 ms 9 ms cdsl1-ctn-vl2173.ip.isnet.net [196.38.72.113]
4 11 ms 12 ms 9 ms 196.35.115.128
5 12 ms 10 ms 10 ms 168.209.6.12
6 158 ms 154 ms 154 ms 168.209.201.105
7 165 ms 165 ms 172 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 155 ms 155 ms 154 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 154 ms 153 ms 153 ms www.thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 7:17 seconds. (23.40 KB/s)

Local Speedtest
Downloaded 8000.0 kilobytes in 2:05 seconds. (63.80 KB/s)




Test End Timestamp
20/03/2014 17:12:13.36




Even now at 17:30, OpenWeb is still not full speed.
Click to expand...
 
C

cableguy

OpenWeb rep
Company Rep
Joined
Oct 10, 2005
Messages
935
Please PM me. I would like to follow up with the guys regarding this

SpySam said:
At least you are running just got the authenticating error and no one is coming back to me! MIKE!

Sitting without my dsl since 4-45. Nice.
Click to expand...
 
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