OpenWeb ADSL Feedback Thread (Pt2)

[cableguy]

A latency of 400ms is not normal no matter which account you are on.

Please PM me a tracert to the game server and your details so that I can test it out for you

Confirmation on this would be cool. CSGO at 400ms ping isnt too fun.........................

 

[slvR]

A latency of 400ms is not normal no matter which account you are on.

Please PM me a tracert to the game server and your details so that I can test it out for you

Just generally all CS games in matchmaking. I set max ping to 200ms, I join and see 340-400.
Tracerts to bbc.co.uk are under 170ms however. I'll test it this evening

 

[cableguy]

Mmmm, that is a strange one.

When ready, drop me a PM so that we can troubleshoot together.

Just generally all CS games in matchmaking. I set max ping to 200ms, I join and see 340-400.
Tracerts to bbc.co.uk are under 170ms however. I'll test it this evening

 

[Anakha56]

We are currently experiencing issues in the East (KZN and surrounds).

Engineers are investigating the root cause, and are addressing the issue currently.

We apologise for the inconvenience.

What is the status on this fault please? My internet connection is now pretty much useless. Switch the router off & on and it's fine for a few seconds then it grinds to a halt...

 

[Aardvark]

On a afterhours 10 meg account getting slow torrents. News server going at full speed. (torrents are well seeded)
Anyone else having the same problem

 

[Ikoon]

Cableguy, I'm sure you are aware that a large percentage of your uncapped customers are experiencing little or no internet access during weekdays from 8am till 5 pm. Is OpenWeb willing to acknowledge this problem? What is the problem? When will it be rectified?

 

[cableguy]

This was resolved about an hour later. Sorry, I should have updated the thread.

Kindly PM me so that I can test your account. The entire network is currently completely unshaped

What is the status on this fault please? My internet connection is now pretty much useless. Switch the router off & on and it's fine for a few seconds then it grinds to a halt...

 

[cableguy]

Kindly PM me your ADSL username and further details of your problem.

I will investigate for you.

As the forum only represents less than 5% of OpenWeb clients, I do not believe that a 'large percentage' of our clients are experiencing an identical problem. Of the queries resolved today, only 2 were similar in nature. The others were related to Telkom, general fault and hardware.

Cableguy, I'm sure you are aware that a large percentage of your uncapped customers are experiencing little or no internet access during weekdays from 8am till 5 pm. Is OpenWeb willing to acknowledge this problem? What is the problem? When will it be rectified?

 

[Captain Beer]

Recently changed from OW to AH. Best move I've ever made. Even though I'm only able to get decent p2p speeds late at night, everything else works 100% during the day. I'm even still using the same username I signed up with

 

[rkcj]

Please PM me so that I can test for you

PM sent.

 

[Ikoon]

Kindly PM me your ADSL username and further details of your problem.

I will investigate for you.

PM sent. Problem still persists today....even on a public holiday.

 

[cableguy]

I have responded to the PM's

PM sent. Problem still persists today....even on a public holiday.

 

[Fjorko]

Speeds much better today - now keep it like this ! OK ?

 

[Aquadyne]

Jeebus, throughput is dismal.

Y U NO OPEN THE GATES BWANA?

 

[Aquadyne]

10 minutes to download a 8M file using Internet Download Manager on a 16 thread download.

On a public holiday.. C'Mon

 

[howardb]

On Titan 4mb uncapped

Local web pages: no problems but slower than normal
Int pages: not loading and timeouts
NNTP: running no more the 2.2mb with frequent bottom out to less than 1mb
Vid/Aud streaming: non-existent

...and on a public holiday

 

[cgfrans]

On a Everyday 4mb Uncapped

Downloading at 1mb per sec & Openweb call it unshaped for a public Holiday!!!

 

[slvR]

International is meh

 

[bumbledore]

4Mb/s shaped downloads on a perfectly functioning 10Mb/s line on a public holiday.

As with the others users above me.... WTF?

Edit: going to email support now, guaranteed the response is "try this other account" and problem will be solved. this is getting very very very tedious.

 

[howardb]

going to email support now, guaranteed the response is "try this other account" and problem will be solved. this is getting very very very tedious.

True, how come the allocated account doesn't work correctly but "the other account" does. Makes no sense. Already had this done twice...