OpenWeb ADSL Feedback Thread (Pt2)

I love how my connection works PERFECTLY at 6pm, but can't do **** at 8pm :/
 
Second night in a row with crummy speeds on torrents. My internet was basically dial up since monday during business hours, so to get this speed is really upsetting.
 
My connection ran full speed at 6pm. Now, after 10pm I get half of my line speed. Luckily it is not always like this.

CuriouS said:
I love how my connection works PERFECTLY at 6pm, but can't do **** at 8pm :/
Click to expand...
 
Before complaining about slow access on the feedback thread, consider doing some tests to find out if the problem is with the ISP or line and act accordingly
 
Similar reply:

Kindly PM me your support ticket number so that I can escalate the ticket.

If you have not emailed support, kindly do so: [email protected]

Del Piero 10 said:
Second night in a row with crummy speeds on torrents. My internet was basically dial up since monday during business hours, so to get this speed is really upsetting.
Click to expand...
 
Would you mind PMing me your support ticket number so that I can escalate the ticket.

If you have not emailed support, kindly do so: [email protected]

afsrav said:
My connection ran full speed at 6pm. Now, after 10pm I get half of my line speed. Luckily it is not always like this.
Click to expand...
 
Hi MrBeep

I currently have a Capped account with you guys. (Gold)
Somone is shaping or throttling me. Telkom or IS.
At times my download speeds come to halt. Doing P2P downloads.
 
Kindly PM me so that I can take a look.

Please include your ADSL username

HowTo said:
Hi MrBeep

I currently have a Capped account with you guys. (Gold)
Somone is shaping or throttling me. Telkom or IS.
At times my download speeds come to halt. Doing P2P downloads.
Click to expand...
 
The replies are quite unprofessional this morning - "PM me your ticket number", when they are raising their problems in the thread the way many forumites usually do when PMing their details? As if they should have emailed support first and 'known better'?

Is this feedback thread not an appropriate platform any longer?

I've been monitoring this thread daily since I joined in September or so. It's alarming how so many people come onboard, rave about the service initially, and then a few months later start complaining, some even moving.

My account hasn't been too bad, some daytime shaping a few days a week, otherwise not so bad.

One thing that really makes me curious is the whole Gold vs lower tier accounts. Many people on Gold complain about daytime performance, and then others on Gamers King and other 'lesser' accounts have no problems. I don't see where the consistency is? After people have been led to pay more because Gold is marketed as a superior, higher priority account?
 
Since my last posts were while I was on uncapped, I changed to capped... a lot better. Unrestricted and can browse/download etc without a problem. Of course you are capped but if you monitor your average use you do on uncapped you might be surprised the amount of frustration you save yourself on capped. Of course if you download every night, probably better to stay on uncapped but seriously if you need daytime browsing and less stress, capped helped my stress levels a lot. Yes it's caveman tech but pretty much the only thing to do it seems with the way daytime uncapped is in SA as a whole. Just an idea... use it, don't use it.
 
I'm not sure what is unprofessional about offering assistance to clients?

Shaping looks at:

* Your service level
* How busy the network is

The network is also split into two distinct regions, with an IPC in the Western Cape, which feeds the Eastern Cape and surrounds as well. And Rosebank, which feeds the rest of the country. A client in the Western Cape might be shaped at 10am until 18:00, where a client in Rosebank may be shaped from 9am to 17:00. It depends on how busy your IPC and network is at any given time and which service level you are on

Durban is going live soon, which means lower latencies for folks in KZN and surrounds.

Which concludes that not ALL clients will receive blanket shaping. There are many factors at play.

Then we havent even looked at Telkom congested exchange and other issues, which has a huge impact on performance.

PostmanPot said:
The replies are quite unprofessional this morning - "PM me your ticket number", when they are raising their problems in the thread the way many forumites usually do when PMing their details? As if they should have emailed support first and 'known better'?

Is this feedback thread not an appropriate platform any longer?

I've been monitoring this thread daily since I joined in September or so. It's alarming how so many people come onboard, rave about the service initially, and then a few months later start complaining, some even moving.

My account hasn't been too bad, some daytime shaping a few days a week, otherwise not so bad.

One thing that really makes me curious is the whole Gold vs lower tier accounts. Many people on Gold complain about daytime performance, and then others on Gamers King and other 'lesser' accounts have no problems. I don't see where the consistency is? After people have been led to pay more because Gold is marketed as a superior, higher priority account?
Click to expand...
 
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