OpenWeb ADSL Feedback Thread (Pt2)

Where can I find out when the most congestion occurs?
Bcos yesterday I was getting full speed at the same time. Unless there's way more downloading on Friday nights.
 
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stoymigo said:
Where can I find out when the most congestion occurs?
Bcos yesterday I was getting full speed at the same time. Unless there's way more downloading on Friday nights.
Click to expand...

It depends on how busy the network is at any given time.
 
Hi Mr Beep
Woke up this morning and no data throughput?
Kindly investigate ticket submitted

Thanks
 
It's the end of the month and also financial year-end for the majority of companies. We should expect the net to be busy with workload. Lot's of overtime being worked this weekend.
 
No ... I've had this on a few month ends, and I've only been with OW for a little over a year.

The authentication just stops, and OW ends up giving me a new account.

It's almost like a batch of accounts are terminated and then they move you.

I know it is a weekend, but its been over a hour and no response.
 
The time now is 09:25
Max download speed is 50kbyte/sec :mad:
Lekker!!!

If a client pays me in time, you'll see me just go straight to another ISP, despite the fact that I've had to pay for this month.
This has been by far, the WORST ISP I have ever seen, not even iBurst was this bad.

They always talk about "moving accounts" and "authentication issues resolved by moving account elsewhere" Doesn't that point to SERIOUS PROBLEMS with account management, and something is broken somewhere?
 
Correct. The lower end accounts have a lower priority, therefore they will receive less than higher end accounts

stoymigo said:
Hello, I have a question.
If the network is busy, do all accounts get throttled, or does it start with the cheap accounts (eg Titan Uncapped).
Thanks
Click to expand...
 
I see Leon replied to your ticket.

Kindly check your mail

JayN said:
Another 1st of the month and it fails to authenticate ... no reply yet to the ticket.
Click to expand...
 
Kindly PM me your details so that I can investigate

Kido said:
Hi Mr Beep
Woke up this morning and no data throughput?
Kindly investigate ticket submitted

Thanks
Click to expand...
 
The network is completely unshaped currently.

No accounts, not even the cheaper ones are shaped.

Kindly PM me with your details so that I can test your account myself.

Koosi said:
The time now is 09:25
Max download speed is 50kbyte/sec :mad:
Lekker!!!

If a client pays me in time, you'll see me just go straight to another ISP, despite the fact that I've had to pay for this month.
This has been by far, the WORST ISP I have ever seen, not even iBurst was this bad.

They always talk about "moving accounts" and "authentication issues resolved by moving account elsewhere" Doesn't that point to SERIOUS PROBLEMS with account management, and something is broken somewhere?
Click to expand...
 
Open Web, really!!!!

I cannot get to ANY international sites when connected with one of your uncapped accounts. This is right now (Sat 09:42)....

I phoned earlier, and the person who picked up the phone said "I will make some routing changed please turn off your modem for half an hour." BULL****!

I phoned back right now and I get "The subscriber can not receive messages at this time". SERIOUSLY???

If you have problem, why do we have to point it out? Then also, please put up network notices and / or phone messages as I am wasting my time and money by having to phone you.

From my few months at OpenWeb, I can say that I have never worked with such an incompetent bunch of people...
 
Here's a traceroute:

Tracing route to facebook.com [173.252.110.27] over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.10.1
2 7 ms 8 ms 6 ms 196-215-215-129.dynamic.isadsl.co.za [196.215.215.129]
3 7 ms 10 ms 7 ms vlan2473.cdsl2-ctn.isdsl.net [196.38.72.193]
4 7 ms * * 196.35.115.136
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
etc...

So, telling us that there is NOTHING wrong is not a lie, it is a misinformed, uneducated guess based on no investigation...
 
Kindly PM me your details so that I can investigate

Please include your support ticket number. This is the number you received when you logged your fault with [email protected]

TBlaar said:
Open Web, really!!!!

I cannot get to ANY international sites when connected with one of your uncapped accounts. This is right now (Sat 09:42)....

I phoned earlier, and the person who picked up the phone said "I will make some routing changed please turn off your modem for half an hour." BULL****!

I phoned back right now and I get "The subscriber can not receive messages at this time". SERIOUSLY???

If you have problem, why do we have to point it out? Then also, please put up network notices and / or phone messages as I am wasting my time and money by having to phone you.

From my few months at OpenWeb, I can say that I have never worked with such an incompetent bunch of people...
Click to expand...
 
MrBEEP said:
Kindly PM me your details so that I can investigate

Please include your support ticket number. This is the number you received when you logged your fault with [email protected]
Click to expand...

Did not send a ticket, I spoke to someone on the phone. Gave him my details.


I have sent a ticket now, please check: MBP-712-18053

Thanks!
 
I just got a reply from Zelda, saying that it has been escalated. Waiting for a reply, will update here..
 
Pfft..... Nevermind, just signed up with Afrihost, getting full 2Meg speed, even right now in torrents.

Thanks.
 
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