We have not denied shaping.
Shaping is a reality when the network is busy unfortunately. We however do not see shaping as a problem, but as part of a shaped product.
We try and provide as much unshaped access as possible over any period of time (as is the case of this unshaped weekend), however, if the network is busy, shaping will be applied.
Eg, we forecast things to start heating up again tomorrow during the course of the day, therefore shaping may be applied.
From Friday evening though, the network has been quiet, and the system opened the floodgates.
WOW this infuriates me!
Come on cableguy, you're not a fool, so please don't act stupid. This type of response is nothing short of insulting!
Now go back and read all the complaints...
Ok, let me break it down for you..
Shaping is a reality when the network is busy unfortunately. We however do not see shaping as a problem, but as part of a shaped product.
Fine. Yes. We get it. It's a shaped product and therefore it's shaped. Nobody is complaining about this.. Now please, note the bold.
We try and provide as much unshaped access as possible over any period of time (as is the case of this unshaped weekend), however, if the network is busy, shaping will be applied.
Again, please note the bold.
Eg, we forecast things to start heating up again tomorrow during the course of the day, therefore shaping may be applied.
From Friday evening though, the network has been quiet, and the system opened the floodgates.
LOL, you're forecasting it to heat up on a public holiday? Are you really making a prediction? I don't think so. Seems like a nice way of letting everyone know that shaping will apply as per normal.
So let me get this straight... On Friday, even though it was a public holiday, the network was just as busy as any other weekday? I assume this was the case as shaping was no different to any other weekday!
And then from Friday evening and throughout the weekend, the network experienced very little pressure (just like every other weekend) and as a result, the system was unshaped? Am I correct so far?..
Come Monday morning (still a public holiday), and all of a sudden the network becomes unbearably busy again. No different to any other weekday.
Morning OpenWebbers,
As per my post yesterday, we expected the network to be busy today, therefore shaping will be applied.
Shaping is automatically applied based on how busy the network is at any given time, it is not based on times or specific days.
Looking around the forum, it seems like many other ISP's are also shaping today.
Please explain how it is possible that, if your shaping is based solely on traffic, the shaping occurs at precisely the same time EVERY SINGLE WEEKDAY!
It's not even roughly the same time, it's EXACTLY the same time! 11pm and the shaping vanishes! You can't honestly expect us to believe that the network experiences the exact same load every weekday. You can't honestly expect us to believe that public holidays have the exact same load as a weekday. You can't honestly expect us to believe that the traffic eases at the same time every single weekday.
If this reply seems rude, then good. Because your response to the problem is nothing short of insulting. Stop treating your customers like they're too stupid to see what's going on. Stop lying to us. Stop pretending that you don't understand what we're talking about. Stop denying what is so blatantly obvious!
Tomorrow morning I will be cancelling my openweb account.
