Well Guys, unfortunately I also cancelled (Mid March-14) my Gold OW Account (Uncapped/Unshaped) which was running perfectly most of time, of course I also had my small hiccups with the OW account, but Keoma was always on the ball and swiftly sorted it out.
Running an ISP and doing the online support is not an easy job, but Keoma always attended to matters in a reasonable time frame, so Kudos to him. My reason for departing was more of a personal matter and not ISP related since I/WE joined in partnership with my old man and In-laws Law firm on higher data/speed IS Business solutions packages.
The reason for this is that We needed a reliable, stable VPN links as I'm running multiple VPN's locally and abroad for business use, therefore saving the (R800+ OW) and investing in the IS-BUSINESS CLOUD was my only option with 24hr support if some links went peer shaped.
This is just based on some personal experience to leverage the constant troubleshooting off my shoulders.
I'm sure OpenWeb is currently revising their business model and packages - 'just a gut feeling', and will bounce back with a bang!^
Let's all hope so.
PS: I am in NO way associated directly with them as in an ISP-Company™ nor affiliated in such a manner.