OpenWeb ADSL Feedback Thread (Pt2)

[snail112]

Very very interesting, do you mean as in I am sharing my account with someone else?
If that is indeed so, that would make sense of something Telkom told me when they were looking into my DSL disconnect issues I had. They gave me the name of another user, whom I have since tracked down...

It is actually scary how Telkom can see every adsl username that was logged into on an adsl line. So it is no surprise that they are able to see on which other adsl lines an adsl account are being used too.

 

[Basjohn]

Very very interesting, do you mean as in I am sharing my account with someone else?
If that is indeed so, that would make sense of something Telkom told me when they were looking into my DSL disconnect issues I had. They gave me the name of another user, whom I have since tracked down...

Kill them.

 

[Basjohn]

Kill them.

O-or not, that may have been a snap judgement.

 

[copacetic]

Anyone experiencing high latency tonight? Getting 1.5k to 3k latency in d3 for some reason with constant disconnects.

This is a problem with D3 that is also affecting users in the EU region.

However, it is related to specific ISPs, as it does this with Cybersmart, but not Afrihost.

 

[KALSTER]

I look forward to KALSTER's response - by now, I should have been hit by quite a few meteorites. http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12273084&viewfull=1#post12273084

Also looking forward to hearing from DrJohnZoidberg...

I have been reading casually, shaking my head at you people. Just look at this post:

lol, OpenWeb lying again.

They are sharing the accounts, and specify the passwords so that they can be handed out to to other users. They know when you download and try to balance the users out so that they don't overlap (ie they won't really pick up issues).

So if your pattern changes, it affects the other guy and when you ask you get someone else's account that might not affect you.

It's just a pity that all the OpenWeb disciples cannot see that and keep supporting this company. They are rotten to the core.

Pure, unadulterated speculation.

I would like you guys to explain to me how they could possibly gain from "sharing accounts". The above speculation takes the conspiracy theory to the extreme. They are monitoring usage patterns now and issuing accounts to multiple users dynamically based on these patterns? Come on. That would require a massive effort to try and milk people with some phantom benefit as yet unexplained. Besides, they buy capacity and sell accounts that are able to use that capacity at certain speeds. Then they shape the network based on how busy it is. They don't resell accounts.

It is no surprise that the floodgates start to open during the early afternoon, which is when the corporate users die down. Openweb has one of the earliest times when this starts to happen. Other ISPs have shorter off-peak times.

And then, you get the same experience, no matter how much you download during the month. No other ISP does that.

So here we have a few people who are experiencing problems and are making up all kinds of reasons in their minds to try and explain it and then stick to it in their indignation. People love having someone to blame and here we have an Openweb thread ripe and ready with an active CEO and support fellow to have a go at.

I have personally also had problems every now and then, most recently with ping spikes in games even late at night. For that they gave me a temporary account to use, while they monitor my account for the last few days. Those spikes occurred on my free Afrihost back-up account as well. In fact, every time the network is slow or streaming are crap or such, I pop in my Afrihost credentials and see the exact same thing, even worse sometimes. Other times the issues have been directly linked to Telkom, even weird problems I also blamed OW for at first.

People forget that everything still runs through Telkom. They do not simply provide the bandwidth and sit back, they have their hands in almost everything still, from the hardware infrastructure to the back ends. I have had issues where my line stats were fine, but there was just no internet, even when connected. Turned out that Telkom was busy with the exchanges in my area. Other times, no accounts would authenticate, until I had the port recreated by Axxess.

 

[Basjohn]

Anyone experiencing high latency tonight? Getting 1.5k to 3k latency in d3 for some reason with constant disconnects.

D3 EU is having another lag spike wave to remind us how fortunate we are to be playing an always online game.

 

[Tinuva]

I have been reading casually, shaking my head at you people. Just look at this post:

Pure, unadulterated speculation.

I would like you guys to explain to me how they could possibly gain from "sharing accounts". The above speculation takes the conspiracy theory to the extreme. They are monitoring usage patterns now and issuing accounts to multiple users dynamically based on these patterns? Come on. That would require a massive effort to try and milk people with some phantom benefit as yet unexplained. Besides, they buy capacity and sell accounts that are able to use that capacity at certain speeds. Then they shape the network based on how busy it is. They don't resell accounts.

It is no surprise that the floodgates start to open during the early afternoon, which is when the corporate users die down. Openweb has one of the earliest times when this starts to happen. Other ISPs have shorter off-peak times.

And then, you get the same experience, no matter how much you download during the month. No other ISP does that.

So here we have a few people who are experiencing problems and are making up all kinds of reasons in their minds to try and explain it and then stick to it in their indignation. People love having someone to blame and here we have an Openweb thread ripe and ready with an active CEO and support fellow to have a go at.

I have personally also had problems every now and then, most recently with ping spikes in games even late at night. For that they gave me a temporary account to use, while they monitor my account for the last few days. Those spikes occurred on my free Afrihost back-up account as well. In fact, every time the network is slow or streaming are crap or such, I pop in my Afrihost credentials and see the exact same thing, even worse sometimes. Other times the issues have been directly linked to Telkom, even weird problems I also blamed OW for at first.

People forget that everything still runs through Telkom. They do not simply provide the bandwidth and sit back, they have their hands in almost everything still, from the hardware infrastructure to the back ends. I have had issues where my line stats were fine, but there was just no internet, even when connected. Turned out that Telkom was busy with the exchanges in my area. Other times, no accounts would authenticate, until I had the port recreated by Axxess.

You are welcome to stay a sheep. Have fun!

 

[Basjohn]

I have been reading casually, shaking my head at you people. Just look at this post:

Pure, unadulterated speculation.

I would like you guys to explain to me how they could possibly gain from "sharing accounts". The above speculation takes the conspiracy theory to the extreme. They are monitoring usage patterns now and issuing accounts to multiple users dynamically based on these patterns? Come on. That would require a massive effort to try and milk people with some phantom benefit as yet unexplained. Besides, they buy capacity and sell accounts that are able to use that capacity at certain speeds. Then they shape the network based on how busy it is. They don't resell accounts.

It is no surprise that the floodgates start to open during the early afternoon, which is when the corporate users die down. Openweb has one of the earliest times when this starts to happen. Other ISPs have shorter off-peak times.

And then, you get the same experience, no matter how much you download during the month. No other ISP does that.

So here we have a few people who are experiencing problems and are making up all kinds of reasons in their minds to try and explain it and then stick to it in their indignation. People love having someone to blame and here we have an Openweb thread ripe and ready with an active CEO and support fellow to have a go at.

I have personally also had problems every now and then, most recently with ping spikes in games even late at night. For that they gave me a temporary account to use, while they monitor my account for the last few days. Those spikes occurred on my free Afrihost back-up account as well. In fact, every time the network is slow or streaming are crap or such, I pop in my Afrihost credentials and see the exact same thing, even worse sometimes. Other times the issues have been directly linked to Telkom, even weird problems I also blamed OW for at first.

People forget that everything still runs through Telkom. They do not simply provide the bandwidth and sit back, they have their hands in almost everything still, from the hardware infrastructure to the back ends. I have had issues where my line stats were fine, but there was just no internet, even when connected. Turned out that Telkom was busy with the exchanges in my area. Other times, no accounts would authenticate, until I had the port recreated by Axxess.

Now what I don't get here is corporate usage. I've set up a dozen different Small-Medium businesses (Record Labels, Hiring Agencies etc) and their usage is.....well nearly nothing. The only corporates I see using real high amounts of data outside of video conference calls (I'm sure it varies from business to business) would be in the case of my Brother, who leads an IT team at a large "not to be named" company. And their usage? Their primary usage is running torrents OVER NIGHT.

I'm not disagreeing that corporate usage dies down at these hours, but I find it incredibly strange that it is instantaneous across the board. As if every server doing a backup (usually those are at night though too), every conference call, every attachment suddenly stops at exactly the same time? Everyday?

I don't buy it. The only time OW works like it should is when the shaper isn't working. I don't think for a second it's dynamic, but rather a static throttle with set times to activate and deactivate.

 

[DrJohnZoidberg]

Very slow here tonight :/

First time I've seen NNTP under 1MB/sec in a while.

 

[Keeper]

Very slow here tonight :/

First time I've seen NNTP under 1MB/sec in a while.

Yep, my Steam downloads are 100%... NNTP is definitely borked.

 

[Guzilam]

Very slow here tonight :/

First time I've seen NNTP under 1MB/sec in a while.

Are you in CT perhaps? Aside from nntp, my http is also up and down, very erratic.

 

[KALSTER]

You are welcome to stay a sheep. Have fun!

I am having fun with my account, thanks. I wouldn't be staying at OW if I wasn't.

I don't think for a second it's dynamic, but rather a static throttle with set times to activate and deactivate.

I think it is probably both (shaping that is), with the exact time shaping is relaxed tied to the type of account you have and how busy the network is.

I am not sure how it works either really, but usually from around 07h00 to 17h00 or 18h00 is referred to as "peak time" for whatever reason by all ISPs. Maybe that is when the unshaped business accounts need to be able to use as much bandwidth as possible whenever it wants, so OW shapes downloading, P2P and NNTP. Even if shaping is only done on certain protocols, there is still a total amount of capacity available, so if everybody was allowed to download 24/7, business accounts would still be negatively affected, even if they use mostly different protocols.

 

[Nanfeishen]

Classic 2 MG Gold Uncapped

 

[DrJohnZoidberg]

Are you in CT perhaps? Aside from nntp, my http is also up and down, very erratic.

Yep, CT.

Strangely mine isn't erratic, it's nicely limited to exactly 5Mbps:

 

[Sharkykzn]

Hi Cableguy,

I received the new account supposedly on a completely different network, based on the openweb.adsl domain, dropped the credentials onto my router, and connected up.

Firstly still experienced lag spikes in gaming (Minecraft - don't need ultra low pings like 1st person shooters) and further to this, during the evening, even now at 21:40 Netflix still pauses and buffers frequently.

So if shaping is not causing an issue, where can I look next?

I have reservations on having support "investigate" any of these provided accounts, as to date I have never received feedback on what previously promised "investigations" have revealed.

ALL streaming traffic is now unshaped.

If you experience a problem here, it has no relation to shaping.

Please email [email protected] so that the guys can investigate this for you

 

[Guzilam]

Yep, CT.

Strangely mine isn't erratic, it's nicely limited to exactly 5Mbps:

Hmmm, looks like CT is a problem again tonight...

 

[syntax]

D3 EU is having another lag spike wave to remind us how fortunate we are to be playing an always online game.

too fortunate, its one of the only times i have been able to play, and its so ridiculously laggy that i almost smashed my laptop.

In any case, my speeds all round were still pretty shoddy. There has been a definite decline in the last few months.

 

[F1 Fan]

Anyone else having issues with the the IS server?

 

[Sonic2k]

As if every server doing a backup (usually those are at night though too), every conference call, every attachment suddenly stops at exactly the same time? Everyday?

This is why my blood boils. Their rep thinks we're idiots and we don't know what they're doing.

They do not simply provide the bandwidth and sit back, they have their hands in almost everything still, from the hardware infrastructure to the back ends. I have had issues where my line stats were fine, but there was just no internet, even when connected. Turned out that Telkom was busy with the exchanges in my area. Other times, no accounts would authenticate, until I had the port recreated by Axxess.

Ag shamepies... always the ping eh?
There has not been a Telkom issue, trust me, the Telkom rep on this forum can attest to me raising all holy hell a few weeks ago about my ADSL. The long and short of it is there is no issue with either the exchange, DSLAM, or my router (I had to replace the router to cure the disconnects problem). Telkom puts the blame firmly at Openweb's door now and I am with them. I try test accounts and they give me the line speed, OW is a throttled service. For the last effing time, its throttled. Its throttled in the same way that iBurst did it when I had iBurst.
My pings are constant, like a straight line graph.. there is no lag.. there is just throttling...
Throttling on everything, especially GMail, except
Mybroadband.co.za (no surprise why- probably don't want the forum owner lashing them for it)
My employer's website (because its on IS so I presume costs IS zilch so no incentive to shape that).

Even my own website, hosted in Cape Town, is throttled and downloads slowly.

The speed curve, as tracked on the BitTorrent client, is a perfect sawtooth waveform. That is the signature of packet throttlers on the core network level, iBurst's network generates the same.

This is not worth it, paying for supposed uncapped internet that can only be used on weekends, EXCLUDING EFFING PUBLIC HOLIDAYS.

 

[slvR]

How would account sharing benefit OW exactly? They still have to pay for the bandwidth used. So if 100 clients each have their own account and use 100GB every month, they still have to pay for all that data, having 100 clients and each one sharing an account would just mean that each account would just have a 2x usage history, which in the case of OW doesn't matter since usage doesn't mean anything nor negatively impact your account standing. Also all hell would break loose when someone changes their password.

Another thing to keep in mind is that you're paying for a contended/shaped service, not a dedicated line. OW could buy a 1Gbit pipe and sell it to 1000 clients at 10Mbs each, that's kinda why we don't get full speed at all time, no ISP has enough capacity to sell to all clients to have them all hammer it at the same time. "sharing" of the pipe is a reality for all ISPs and the notion that just assigning an account to 2 users would benefit themselves in any way doesn't make sense to me. Could be because I'm crazy or just inexperienced. Just my 2c