Zewp
Banned
It seems international just died or something. Le sigh.
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OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
- Start date
can anyone reach www.steampowered.com ? I'm having trouble :twisted:
Zewp
Banned
Yup, international is practically dead on Openweb. Local loads fine, but anything international either times out or takes forever to load. I was booted out of the MMO I was playing, unable to log back in. Switch to Mweb, log in immediately and international webpages load within seconds.
Now I'm starting to wonder if all the random disconnects I've been getting in my online games isn't perhaps on OW's side. There is something very rotten going on there, because for a while now international has been underperforming on OW accounts.
Now I'm starting to wonder if all the random disconnects I've been getting in my online games isn't perhaps on OW's side. There is something very rotten going on there, because for a while now international has been underperforming on OW accounts.
Perhaps its less admin for them? Perhaps the client isn't getting to use their account to its full potential? I don't know why they are doing it. What is more and more evident is that they are doing it. However, whether they are doing it or not, I would like to know the truth. And if they are, what the pro's and cons for both them and the clients are. Until then I will be sticking to my conspiracy as the fan boys like to label it. 
Basjohn
Expert Member
It's also fairly interesting to note how 2 notably negative feedback threads have no longer become stickied as cancellations and debate heat up. I'm pretty sure this was done at the request of the respective reps, though we're doing a decent enough job keeping it at the top ourselves it seems.
PostmanPot
Honorary Master
Bro, please.
Do you think both people using the same account get full line speed...?
Do you think both people using the same account get full line speed...?
Agreed. These threads aren't only 'Help and Praise Thread's otherwise they should be labeled as such. These are feedback threads, and that includes negative feedback, concerns and doubts. I know its becoming a trend that reps police their threads as their jurisdiction and call in the mods when they don't want to answer questions pertaining to their service. Like I said before, this is not about pointing fingers, but rather protecting the consumer and helping consumers actually get what they pay for.
Tinuva
The Magician
Woodlands said:
I highly doubt they pay for bandwidth used. Go sign up with Internet Solutions, ask them for all the available options to resell (which is exactly what OW is). Then tell me exactly how this is not benefiting OW to share accounts.
There are 2 types of accounts to sell.
1. Capped accounts, re-seller pay per gig. Pretty certain OW won't have these accounts shared, would be a nightmare to manage
2. Uncapped accounts, re-seller pay fixed fee per account, add a markup to it to make money. Now by default the normal IS uncapped accounts allow 2 connections per account, which is evident by looking at the Plugg accounts as an example. Now since OW pay a select fee for this account, tell the user he can only connect once, and then sell it to 2 users, they make the markup plus the complete extra sale's money. And that is how OW benefit from selling the account twice!
What amazes me, is how sheeples still believe dishonest company reps.
- There are evidence from multiple people, about account sharing using different trackers, first the isdsl tracker, now also the telkom tracker. Telkom's tracker won't lie, hell they run actual ADSL infrastructure.
- From above, they say the radius accounting trackers is in-accurate.
- They say they don't use the star system, yet all IS re-sellers are bound by that system
- They say they buy bandwidth, but when you become a IS re-seller, there is no such option. Only buying of accounts.
They make up so many stories, that I haven't even listed, yet sheeple believe their word as the only truth in this world.
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PostmanPot
Honorary Master
More people would have noticed this in the past few days.
And hey, if there are no ISPAs or other watchdogs, it's up to fellow consumers to protect consumers.
XennoX
Expert Member
So I'm curious. I'm currently on OpenWeb's 4Mbps Gold Uncapped Package (Orange Edition @ R649), during the evening my speeds are fine, but now that I'm on leave and wanting to browse the net during the day the speeds have absolutely caved. I'm trying to download updates via Steam and it's telling me my peak speed is 97.4 KB/s and my current ranges between 60 KB/s to 72 KB/s.
What's up with that?
What's up with that?
Hello Xennox,
Kindly email [email protected] so that we can take a look at this for you.
This is not normal for your account type
Kindly email [email protected] so that we can take a look at this for you.
This is not normal for your account type
I'm afraid your post is far from reality.
It is a pity that these posts made out to be 'fact' are allowed on here.
We do not sell stock standard accounts. If we did we would have been out of business a long time ago.
We purchase capacity and manage our own shaping.
We see this matter as closed. It is unfortunate that you and PostManPot are given free reign to post here, even though you are not clients, taking every opportunity you humanly can to post negativity about OpenWeb.
It is a pity that these posts made out to be 'fact' are allowed on here.
We do not sell stock standard accounts. If we did we would have been out of business a long time ago.
We purchase capacity and manage our own shaping.
We see this matter as closed. It is unfortunate that you and PostManPot are given free reign to post here, even though you are not clients, taking every opportunity you humanly can to post negativity about OpenWeb.
Tinuva has proved here point (account sharing) on numerous occasions regarding this issue and all OW has done is skirt the topic and avoid answering her.
You cant muzzle everyone that has negative press about OW especially in the light of these accusations.
PostmanPot
Honorary Master
MrBEEP, Keoma, the matter is certainly not closed - it never gets closed, why do you think we keep going around in circles? Because you refuse to answer honestly. There are pages of questions awaiting answers.
We are not to blame, nor do we take every opportunity. I would strongly suggest looking at a poor service, empty and dishonest answers, and a lack of transparency as the root cause of negativity.
Just look at this thread of late. The eruption all came about because of the daytime shaping which everyone clearly noticed because they were not at work on Monday, when they would otherwise not know about daytime shaping. Your Facebook page is becoming much the same too. Stop passing the blame to anyone but yourselves.
Really? He's complaining that his speeds are fine in the evenings but slow during the daytime, and you're saying that isn't normal for his account type?
Sorry XennoX, go back the last 20 pages and start reading.. I'm afraid it is normal! You're experiencing the same shaping that we've all been complaining about. We're all getting roughly 10% - 15% of our line speeds during the day. Which is exactly what you're getting. And yes, most of us are on a "gold" package of some sort.
Or maybe I'm wrong. Maybe someone else got hold of your password and is stealing your bandwidth! Quick, ask cableguy to change your password.. A password change is possible, right cableguy?
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I am sorry, but you see it as closed. The people with questions that don't get answers do not see it as closed. Whether you are a client or an ex-client, you are entitled to ask questions pertaining to the service you paid or are still paying for. Whether you are a client, ex-client or non client you have all the right to post on this forum. Yes, the topic of the thread is for Openweb Uncapped Feedback. Thus, you cannot dictate when you feel queries pertaining to OpenWeb are deemed feedback or not. You cannot police it and call the mods every time people ask questions that you do not want to answer.
Stating that they using this thread to post negativity AT Openweb is a blatant lie. They have over and over asked questions which don't get answers. They not making statements at all. They asking questions about how Openweb functions as a entity and how it serves its clients. The fact that you get so defense and only answer 1/10 out of the questions asked on this topic sums up quite well what in fact is going on here.
I don't agree with the fact that the multiple users per account story keeps getting pushed under the rug.
It's a question of ethics.
Stating that they using this thread to post negativity AT Openweb is a blatant lie. They have over and over asked questions which don't get answers. They not making statements at all. They asking questions about how Openweb functions as a entity and how it serves its clients. The fact that you get so defense and only answer 1/10 out of the questions asked on this topic sums up quite well what in fact is going on here.
I don't agree with the fact that the multiple users per account story keeps getting pushed under the rug.
It's a question of ethics.