OpenWeb ADSL Feedback Thread (Pt2)

Koosi said:
I for one never bought this "only 198 accounts left" BS.

Anyway another work day and another day waiting 3 minutes for PDF documents to download. My wife said enough is enough.

We are going to a different ISP. One that doesn't try to bullish-t me. This time I am going through with the cancellation. I need to run a business.
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I've been using OW business account for years at our office. It's flawless, which account are you on?
 
TEXTILE GUY said:
Well, this statement says ....
1. All OW accounts are shaped, throttled, except for this ''Limited Edition'', and there no smiles on any of the other packages ....
2.Potentially - no other accounts from OW are ''perfect'' for business and home users save for this one.
3. Unless you have this package, you enjoy ''hindered internet access'',
4. And if you dont have this package over any of the other OW offerings you are not one of the "discerning customers" and so you must be a ........

unperceptive, shallow, unintelligent, knuckleheaded, tactless, obtuse, stupid, moronic, silly, slow-witted, imbecile, woodenheaded, stolid, dull, thoughtless, indiscriminating, blind, idiotic, dense, foolish, undiscriminating, undiscerning, brainless, purblind, unperceiving, dumb, uncomprehending, simple, feebleminded, unwise, slow, witless, short-sighted, untactful
(Source: http://www.spellcheck.net/opposite-of/discerning)

........customer.

:D:D:D

Strange thing advertising.......:D
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* You cannot replace an existing account with this promotion. You can however order it as an additional account.

* You cannot replace an existing account with this promotion. You can however order it as an additional account.

* You cannot replace an existing account with this promotion. You can however order it as an additional account.

NOOOOO Whyyyyyyyyyyyyyyyyyyyyyyyyyyyyyy, sigh.
 
I am seriously thinking about Afrihost. Its cheaper and I really find that cancel when you want very attractive... I wonder if they will provide me with a trial account...

/goes off to Afrihost man...

*edit* I will wait until their network is a wee bit more stable...
 
My 2c.

Have been handi-capped since yesterday, with dead slow browsing, yet alone cannot join even an international Mine Craft server.

So today had Telkom check line and reset ADSL port, (and even upgraded router firmware). Then competed support request at OW on their site early this morning - until now heard nada... I called their support line, as usual a techy was not available, my details were taken by the kind lady promising a call back when available - I guess at 15:40 they are still not available, as no call received as yet.

Sent a PM to Cableguy, with trace-route reports which show massive latency, still to hear anything, but as this is often associated with Telkom, called them again, and was assured that exchange is not congested since 18:00 yesterday to 12:40 when on the phone.

This on a Gold Uncapped account. Have normally received fairly good responses from either Cableguy or now the more elusive Mr Beep, but after 3 different accounts this month, seems I am running out of options, as support has already all but dried up!

So after day with Telkom support, and trying to raise OW support, the day is over and I am no closer to having a working internet connection like when I first joined OW over a year ago.
 
Sharkykzn said:
My 2c.

Have been handi-capped since yesterday, with dead slow browsing, yet alone cannot join even an international Mine Craft server.

So today had Telkom check line and reset ADSL port, (and even upgraded router firmware). Then competed support request at OW on their site early this morning - until now heard nada... I called their support line, as usual a techy was not available, my details were taken by the kind lady promising a call back when available - I guess at 15:40 they are still not available, as no call received as yet.

Sent a PM to Cableguy, with trace-route reports which show massive latency, still to hear anything, but as this is often associated with Telkom, called them again, and was assured that exchange is not congested since 18:00 yesterday to 12:40 when on the phone.

This on a Gold Uncapped account. Have normally received fairly good responses from either Cableguy or now the more elusive Mr Beep, but after 3 different accounts this month, seems I am running out of options, as support has already all but dried up!

So after day with Telkom support, and trying to raise OW support, the day is over and I am no closer to having a working internet connection like when I first joined OW over a year ago.
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Not just you, unfortunately im at work but past few days been blaming my girlfriend when i randomly get 10 second delays. :P
 
MatthewMurdoch said:
Not just you, unfortunately im at work but past few days been blaming my girlfriend when i randomly get 10 second delays. :P
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Just tried to call them again (16:30), still no techy available.Lady taking my call says there is only one (1) support guy available and seems permanently busy - guessing that is why he can not return calls, although she did say my call from about 9am was sent through, she would resubmit my request for help. Honestly OW, would expect a better manned support desk if this is true.
 
LAG! sort your network out Openweb, this is embarassing on a 10Mb Gamers King account. :sick:
 
Its been probably around three weeks now that I've been having a relatively crap-free OW experience. My speeds have been flying. Across all protocols. During day-time I've been able to stream at 360p and download on average at 30kbps. I find it to be mostly acceptable.
 
Last edited:
I noticed e-mailing tech is the best method of receiving support.

I'm on 10Mbps Silver uncapped and the internet has been terrible for the last 4 weeks and last week I was moved from IS backbone to MTN since I couldn't even detect game servers via STEAM.
On MTN backbone I can detect the servers and the pings are great but now I'm shaped to into oblivion even tho IMO I don't download that much, only p2p after hours.

PS. looks like steam distribution is also shaped, updates go max at 50KB/s when they used to go all the way up to 900KB/s.
 
Arksun said:
Its been probably around three weeks now that I've been having a relatively crap-free OW experience. My speeds have been flying. Across all protocols. During day-time I've been able to stream at 360p and download on average at 30kbps. I find it to be mostly acceptable.
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What account do you have?
 
Anakha56 said:
I am seriously thinking about Afrihost. Its cheaper and I really find that cancel when you want very attractive... I wonder if they will provide me with a trial account...

/goes off to Afrihost man...

*edit* I will wait until their network is a wee bit more stable...
Click to expand...

Unless you're aiming at a capped account or a business account, don't bother. Picture OpenWeb daytime shaping, but 24/7.

*edit* sorry, only spotted your edit after posting
 
Also cancelled last month. Last day today. Last couple of months were not great. Thanks to members who gave assistance and guidance.
 
Hi Sharky,

Please PM me with the details.

I would like to see what happened here.

Sharkykzn said:
Just tried to call them again (16:30), still no techy available.Lady taking my call says there is only one (1) support guy available and seems permanently busy - guessing that is why he can not return calls, although she did say my call from about 9am was sent through, she would resubmit my request for help. Honestly OW, would expect a better manned support desk if this is true.
Click to expand...
 
Latency is an indicator of a hardware or line fault.

The network is very closely monitored in each region for latency, as it is critical this is kept low.

Please post a tracert to www.openweb.co.za so that we can take a look

dj2381 said:
LAG! sort your network out Openweb, this is embarassing on a 10Mb Gamers King account. :sick:
Click to expand...
 
Shaping protocols all messed up?

NNTP is flying, but HTTP is beyond pathetic...as in <20KB/s.

Right now, it'll be faster to upload something to usenet and then download it...and HTTP will STILL be busy downloading.

What's the excuse this time going to be?
 
Network Notice:

There is currently a fault with authentication on the MTN network.

Engineers are working on a resolution to this problem.

We apologise for the inconvenience caused.
 
What does that practically mean?

My money is on "don't disconnect"...or you can't reconnect.
 
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