OpenWeb ADSL Feedback Thread (Pt2)

PostmanPot said:
We're relieved that's part of your business model. It's not parts of an/other's/'. :)

Did you see this? One user on Gold, the other on Titan, both with the same account.
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No, my router must not be attuned to that post :(
 
KALSTER said:
By the way, I am all for getting your money's worth and getting a good quality product. I have no hidden allegiances with anyone either. I have left ISPs before based on poor performance, Openweb included.

I just get irritated by the propensity for people to come up with all manner of conspiracy theories, which typically means that they jump to conclusions on little evidence. People also love to think that they are somehow being screwed intentionally by "the man" or whatever.

IF there are dishonest dealing going on at Openweb, then they must hang and I'll grab my pitchfork with the rest of you. I just don't think there is enough unambiguous and rigorous evidence to be reasonably sure of it.

There has been little proper discussion about the account problems. Most of it has been filled with layered conjectures that "prove" a preconception.
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Now would be a good time to start manufacturing pitchforks. Just think about the extra revenue one can make.
 
Well, regardless of what's actually going on at OpenWeb, again it's late in the evening and my ping is ****. I've emailed them asking what I need to do to cancel my account.
 
Woodlands said:
Can't login to the CP, can anyone else?
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snail112 said:
Not working too.

Time to start manufacturing those pitchforks :D:D:D :whistle::whistle::whistle:
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Working here. Internet working good too, except I've go no more space left to download any new stuff :(

3503024384.png
 
KALSTER said:
IF there are dishonest dealing going on at Openweb, then they must hang and I'll grab my pitchfork with the rest of you. I just don't think there is enough unambiguous and rigorous evidence to be reasonably sure of it.
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Mate, then your eyes are wide shut, considering everything that went down in this thread the past month. The Openweb reps left because of what went down here. You don't just pack up and leave after years unless you have something to hide.

Sorry that you think these are all just conspiracy theories, but where there's smoke, there's usually fire.
 
I seem to have missed janitor@plugg's posts for some reason. :wtf:

If you are sharing the account with a buddy you will find that there is no specific allocation or split percentage of b/w between buddies. Concurrent connections will 'compete' for the available bandwidth which means one could end up with 90% and the other left with 10%.
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Very interesting. Thanks for clearing that up!

See, now we are getting somewhere for real. That means that account sharing is a possibility, IF Openweb is simply a reseller of accounts. Are they though?

@janitor@plugg

If I may ask, since you are directly affiliated with IS (if I am not mistaken), do the conjectures made have any way of being true? As far as you know, would an ISP be able to make use of the concurrent connections in order to shaft customers? Does it make sense to you?
 
KALSTER said:
MrBEEP explained the new account approach by saying that a lot of the time just giving the user a new account provides for an easier and often more effective option than having to perform extensive troubleshooting. It is not always the first thing they do either. It is certainly unorthodox, but it seems like a reasonable explanation to me. As for why the accounts crap out in the first place is another story.

Where do you get the information about the concurrent accounts? I couldn't find mention of how it is handled on Plugg's website. In my experience concurrent connections always got half the speed. It seems like a much better option than hoping for the best, unless it is linked to protocols as you say. Even then though, bursting is fleeting by definition, while people generally get full speeds with downloads after hours, which would rule out bursting as an explanation for why full speeds are still possible.
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This is the point I'm trying to make. This shouldn't happen and the only logical explanation is they are sharing/recycling accounts in my mind.

As to how I know how the concurrent connections works? Well, as a long time Plugg user, Janitor is a great teacher :)
 
KALSTER said:
I seem to have missed janitor@plugg's posts for some reason. :wtf:

Very interesting. Thanks for clearing that up!

See, now we are getting somewhere for real. That means that account sharing is a possibility, IF Openweb is simply a reseller of accounts. Are they though?

@janitor@plugg

If I may ask, since you are directly affiliated with IS (if I am not mistaken), do the conjectures made have any way of being true? As far as you know, would an ISP be able to make use of the concurrent connections in order to shaft customers? Does it make sense to you?
Click to expand...

Dude, you've come in here guns blazing using logic and evidence from at least a month ago, the same which you were using back then. That's why I have no time to engage. We've explained to you exactly what janitor@plugg has said. And more.
 
Zewp said:
Mate, then your eyes are wide shut, considering everything that went down in this thread the past month. The Openweb reps left because of what went down here. You don't just pack up and leave after years unless you have something to hide.
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A lot went down, but there were a lot of conjectures flying around with little to really prove any of it. What has become apparent is that Openweb's systems are below standard without question.

Sorry that you think these are all just conspiracy theories, but where there's smoke, there's usually fire.
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Or a bunch of guys rubbing their sticks together. :D
 
KALSTER said:
By the way, I am all for getting your money's worth and getting a good quality product. I have no hidden allegiances with anyone either. I have left ISPs before based on poor performance, Openweb included.

I just get irritated by the propensity for people to come up with all manner of conspiracy theories, which typically means that they jump to conclusions on little evidence. People also love to think that they are somehow being screwed intentionally by "the man" or whatever.

IF there are dishonest dealing going on at Openweb, then they must hang and I'll grab my pitchfork with the rest of you. I just don't think there is enough unambiguous and rigorous evidence to be reasonably sure of it.

There has been little proper discussion about the account problems. Most of it has been filled with layered conjectures that "prove" a preconception.
Click to expand...

I am just going on my personal 6 months of frikken overpriced 4mb Gold Original hell waaay back in 2009, luckily after trying quite a few other ISP's, so I knew after the first broken account that this was not normal, then by the 6th, I packed my bags and left.

I see, nothing has changed in all this time, so I'm inclined to believe the conspiracies, as there's usually some truth to them, but due to lack of EVIDENCE, they remain just that, and laughed off.
 
zolly said:
Well, regardless of what's actually going on at OpenWeb, again it's late in the evening and my ping is ****. I've emailed them asking what I need to do to cancel my account.
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Try with the AH 1GB free account to eliminate telkom as the problem.
 
KALSTER said:
I seem to have missed janitor@plugg's posts for some reason. :wtf:

Very interesting. Thanks for clearing that up!

See, now we are getting somewhere for real. That means that account sharing is a possibility, IF Openweb is simply a reseller of accounts. Are they though?

@janitor@plugg

If I may ask, since you are directly affiliated with IS (if I am not mistaken), do the conjectures made have any way of being true? As far as you know, would an ISP be able to make use of the concurrent connections in order to shaft customers? Does it make sense to you?
Click to expand...

No you may not, he's bound to confidentiality and whatnot, I doubt he can answer that, and so it will remain a conspiracy.

My thinking is that they are "just" a reseller, just like every single other IS "reseller" out there, why would OW be any different, it's just I think OW adopt a BS baffles brains policy with all their different accounts, and to get around the star rating, they have to dish out accounts like candy.
 
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wingnut771 said:
Try with the AH 1GB free account to eliminate telkom as the problem.
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It's not a Telkom problem. OW has been doing this for the past few days. It's been happening so much lately that I bought capped bandwidth through Afrihost so I can actually play before 11PM at night.

Pings are 100% normal on Afrihost.
 
KALSTER said:
I seem to have missed janitor@plugg's posts for some reason. :wtf:
Click to expand...

Ag it is ok. I am just a janitor, people tend to overlook us ;-)

Very interesting. Thanks for clearing that up!

See, now we are getting somewhere for real. That means that account sharing is a possibility, IF Openweb is simply a reseller of accounts. Are they though?

@janitor@plugg

If I may ask, since you are directly affiliated with IS (if I am not mistaken), do the conjectures made have any way of being true? As far as you know, would an ISP be able to make use of the concurrent connections in order to shaft customers? Does it make sense to you?
Click to expand...

I should just point out that I merely responded on the way it works for Plugg since you guys mentioned that we, as Plugg, sell two concurrent sessions. I can not, and will not venture into how other broadband providers configure and sell their services/products.

Somebody mentioned this on the Incredible thread, but see ISPs such as SAIX, IS & MTN providing their own special pizza dough and toppings with each reseller building their own types of pizzas to sell.

;-)

-- janitor@plugg
 
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