OpenWeb ADSL Feedback Thread (Pt2)

KALSTER obviously read this thread and is now hoping OpenWeb gives him a 30Gb account for his patriotism.
 
whatwhat said:
KALSTER obviously read this thread and is now hoping OpenWeb gives him a 30Gb account for his patriotism.
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I don't need 30GB, I have uncapped. Thankfully my account has been performing normally most of the time.

I am busy reading through the thread from a freaking month ago, which seems like millions of pages, but still not seeing anything I missed, certainly nothing like what PostmanPot claims to have been said.
 
Woodlands said:
Check router logs and look for either DSL LINK DOWN or something like that around the time you disconnected
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So it happened again and this is the system log entries:

Code: 
May 16 12:18:54	user	crit	kernel: ADSL link down
May 16 12:18:57	user	crit	kernel: ADSL G.994 training
May 16 12:19:00	user	crit	kernel: ADSL G.992 started
May 16 12:19:03	user	crit	kernel: ADSL G.992 channel analysis
May 16 12:19:08	user	crit	kernel: ADSL G.992 message exchange
May 16 12:19:08	user	crit	kernel: ADSL link up, fast, us=512, ds=4096

ADSL line, ISP or router?
 
Wackyza said:
hahah I do enjoy this stockholm syndrome :)

However, I do believe that Kalster is a logical person. Once he has read through everything that transpired and cableguy's replies at that time, I am sure it would alter his opinion on this matter.

If not, then he must be Dr Keoma himself :p
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I'm sure Kalster is a logical person, its just so hard to resist throwing Stockholm out there :D
 
cableguy said:
As we do not share accounts, we cannot answer your question. Your question is based on a notion that we do share accounts.

We purchase capacity from our supplier, not accounts. We purchase x amount of capacity, and shape according to policies we put in place. We can choose how many ADSL lines connect to an account at once, as it is our capacity to contend and manage as we wish.

Perhaps you are enquiring about shared capacity? Yes, we most definitely share capacity, as do all other ISP's in South Africa. IPC Wholesale is too expensive to not place contention ratios into the mix.



We are working on recreating our product set to simplify matters.

The ultimate goal is:

Home Uncapped (One Flavour)
Business Uncapped Unshaped (Gold)
Business Uncapped Unshaped with Static IP

and a new product set which has not yet been launched in South Africa, which will fill a big void in the market.

Of course, current clients will be able to retain their package or migrate to the new ones.

More will follow soon.
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Here, he clearly states in one breathe that they do not share accounts among users, and then suddenly says its up to them how many lines connect to an account and contend for capacity... :erm:

And I already know that you going to reply and say but what is the point of sharing if they buy capacity and not accounts. This has already been answered in post #4011. :)

The point is, they making more people contend for the same amount of bandwidth. Thus, it's irrelevant that they buy capacity and then only create their own accounts from it. They still making x times more money off the same capacity, whilst the user is getting told its the shaper. Meanwhile there is just not enough capacity going around.

KALSTER said:
I don't need 30GB, I have uncapped. Thankfully my account has been performing normally most of the time.

I am busy reading through the thread from a freaking month ago, which seems like millions of pages, but still not seeing anything I missed, certainly nothing like what PostmanPot claims to have been said.
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KALSTER said:
I don't need 30GB, I have uncapped. Thankfully my account has been performing normally most of the time.

I am busy reading through the thread from a freaking month ago, which seems like millions of pages, but still not seeing anything I missed, certainly nothing like what PostmanPot claims to have been said.
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Have you reached here yet http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12649469&viewfull=1#post12649469

If you have and you still standing by OW then I dunno cuz :wtf:
 
Gboss said:
Have you reached here yet http://mybroadband.co.za/vb/showthr...read-(Pt2)?p=12649469&viewfull=1#post12649469

If you have and you still standing by OW then I dunno cuz :wtf:
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I saw that and commented that to me it makes more sense that their inferior systems simply made an error.

I am not defending Openweb per se, I am trying to get people to think twice before drawing ironclad conclusions from limited evidence. People fill in the gaps themselves and then build further "theories" based on weak assumptions.

What is definitely true is that Openweb's systems for assigning accounts are poor and ancient and it baffles me that they have never actually upgraded it, instead of simply saying it is coming "soon". The same goes for ADSL line rental, which have also been promised as coming "soon" for a long while now.

Wackyza said:
Here, he clearly states in one breathe that they do not share accounts among users, and then suddenly says its up to them how many lines connect to an account and contend for capacity...
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So? He is saying that they can, but don't share accounts. That is what one would expect if an ISP buys capacity, instead of individual accounts.

The point is, they making more people contend for the same amount of bandwidth. Thus, it's irrelevant that they buy capacity and then only create their own accounts from it. They still making x times more money off the same capacity, whilst the user is getting told its the shaper. Meanwhile there is just not enough capacity going around.
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That is how ADSL works. The same is true for EVERY ISP. Contention ratios are the norm. That is where different service levels come from, along with shaping policies.

IF they are selling too many accounts for the capacity they own, that is simple overselling. It does not imply that individuals share accounts. There is no logical reason why they would still create one account and sell it to two different people intentionally, while they could simply sell two different accounts. Contention ratios aren't published in any case.

Since there is no logical reason to sell a single account twice (assuming they buy capacity, instead of individual accounts) and since their systems are woefully inadequate, I am forced to seriously consider the possibility that the cases of shared accounts that have been found are system errors.

As for the stats on ISDSL and SAIX, has it been established that the second IP addresses could not have come from maybe a Wifi device on the same account, or a second computer? Maybe if the account details are used at one of the Wifi hotspots that comes with the account?
 
Gboss said:
This ISP is run from a garage somewhere in Durban :D
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Or from the back room at some medical practice, you know, that room where patients pee on a dipstick and they draw blood and do injections with needles the size of a pen.
 
Koosi said:
Or from the back room at some medical practice, you know, that room where patients pee on a dipstick and they draw blood and do injections with needles the size of a pen.
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Damn you Koosi, I laughed out loud at that, now everyone in the office wants to know whats so funny
 
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KALSTER said:
As for the stats on ISDSL and SAIX, has it been established that the second IP addresses could not have come from maybe a Wifi device on the same account, or a second computer? Maybe if the account details are used at one of the Wifi hotspots that comes with the account?
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You are being retarded on purpose. The IS stats give the physical location where the connection was made from and it shows Durban and Pretoria connecting to the same account at the same time.

Honestly, if you do not understand how to read IS stats you are really not qualified to come in here and post your arguments as you just not going to understand it.

Rather stop posting and just accept that OpenWeb are frauds.
 
Dear Keoma :p

You can defend all you like, with your free 30gb capped accounts and your nice Openweb advertising forum signature.

However, the point still stands. They sharing accounts which contend for limited capacity and then blame it on the shaper/telkom lines/star alignment/attunement. This way if they ever NEED( for who knows what reason) to make contention ratio's available to public due to unknown reasons (e.g. audit) then they still have a nice 15:1 (e.g.) ratio on their set capacity. Meanwhile Johny and Sally are getting crappy speeds because they ACTUALLY in a pool of 30:1 and they just getting told its their line. or Sally's star sign :p

The logical reason which you so badly are looking for is right infront of you, yet you don't WANT to see it. This method I have explained to you, which they admitted that they are able to do, allows them to buy x amount of capacity and sell it too double the amount of clients that their competitors would sell the same capacity to, thus doubling their profit margins. And at the same time the public just thinks they they are contending for capacity as they would at any other ISP in that price bracket. And if the client complains about this horrendous contention then support blames the shaper, adsl line or the clients hardware.

IF you cannot understand that then I dont know.
KALSTER said:
I saw that and commented that to me it makes more sense that their inferior systems simply made an error.

I am not defending Openweb per se, I am trying to get people to think twice before drawing ironclad conclusions from limited evidence. People fill in the gaps themselves and then build further "theories" based on weak assumptions.

What is definitely true is that Openweb's systems for assigning accounts are poor and ancient and it baffles me that they have never actually upgraded it, instead of simply saying it is coming "soon". The same goes for ADSL line rental, which have also been promised as coming "soon" for a long while now.

So? He is saying that they can, but don't share accounts. That is what one would expect if an ISP buys capacity, instead of individual accounts.

That is how ADSL works. The same is true for EVERY ISP. Contention ratios are the norm. That is where different service levels come from, along with shaping policies.

IF they are selling too many accounts for the capacity they own, that is simple overselling. It does not imply that individuals share accounts. There is no logical reason why they would still create one account and sell it to two different people intentionally, while they could simply sell two different accounts. Contention ratios aren't published in any case.

Since there is no logical reason to sell a single account twice (assuming they buy capacity, instead of individual accounts) and since their systems are woefully inadequate, I am forced to seriously consider the possibility that the cases of shared accounts that have been found are system errors.

As for the stats on ISDSL and SAIX, has it been established that the second IP addresses could not have come from maybe a Wifi device on the same account, or a second computer? Maybe if the account details are used at one of the Wifi hotspots that comes with the account?
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In my mind I can just see, Kalster/Keoma standing in front of the Dr, volunteering himself as a human shield :twisted::twisted:
 
Gboss said:
Sorry Koosi, its fixed now. Unless you and Necuno are the same person like Mr Beep/CableGuy. If thats so, then I aint sorry :p
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Definitely not Keoma or partner... sheesh... I can't stand OW right now.
 
I am not defending Openweb per se, I am trying to get people to think twice before drawing ironclad conclusions from limited evidence. People fill in the gaps themselves and then build further "theories" based on weak assumptions.
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Dear Keoma/Rep/OW fanboy

My ironclad conclusion was made when I changed my ISP (had to pay double this month for the privilege) and saw how the crap just went away and I actually got FULL LINE SPEED. My conclusion was further cemented with download speeds from my box in a datacentre in Cape Town.
 
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