AthenianOwl
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OpenWeb ADSL Feedback Thread (Pt2)
- Thread starter bwana
- Start date
Your posts the past day definitely did not reflect(or at least did not give me this indication) what you are saying here. Most of your posts came across as if its impossible to have a bad experience with Openweb. Your companies Business uncapped is best in EU and your special early bird 20mb VDSL, albeit too expensive is superior. I still feel you are experiencing preferential treatment and it has clouded your opinion.
Maybe my opinion is clouded by my own experience, but I feel I am still fighting it more for the average consumer, who got swept aside here on MyBB with PR stunts, and lies, and contradicting statements. Individual people were told they are a minority and they got a finger which pointed in Telkoms direction. I cannot stand by say that is fine.
However, kudos for your statement on your stance.
Maybe my opinion is clouded by my own experience, but I feel I am still fighting it more for the average consumer, who got swept aside here on MyBB with PR stunts, and lies, and contradicting statements. Individual people were told they are a minority and they got a finger which pointed in Telkoms direction. I cannot stand by say that is fine.
However, kudos for your statement on your stance.
wingnut771
Honorary Master
wingnut771
Honorary Master
PostmanPot
Honorary Master
Phinix actually specified it was an unshaped account, OW used to sell Gold unshaped also. Seems I do know my product line up after all
www.openweb.co.za is down at the moment, but I'll bet you he's referring to the product still advertised as 'Original Gold Uncapped'.
DrJohnZoidberg
Honorary Master
We'll be keeping our OW account at the office, that doesn't come out of my pocket so doesn't bother me how much it costs. It works well (as I have mentioned
) and the last thing I want to do is screw people around at the office by experimenting with ISPs.I admire your objective here, I appreciate finding feedback from people like you that help me decide which buying choices I should make. I also like cold hard data, so do what you can to get as much good information as you can from affected paying customers. My own experience linked with the fact that there was a ton of conjecture on this thread was the only reason I didn't buy in to the OW conspiracy as much as some others.
Only recently with the information regarding the two different tiered accounts sharing details (although not concrete but passable) and the fact that OW have abandoned ship here leads me to believe everything is not okay in Openweb land.
Also as DJ mentioned the other day, I admire how much work Keoma has put into building up his company, I just wish it didn't lose momentum because of some questions that should have easy answers.
Ye look. We all have to earn a living. At the end of the day we all at some point in our lives have to support a family. And if you goto start your own company to do that, its hard living. Its not a fun and games. I admire Keoma's ORIGINAL goals. He wanted to do the same as Mweb advertised. He wanted to free the oppressed South African Internet market. I just think he lost sight of this and fell into the same hole as all the other ISP's and made the same mistakes, all just to make ends meet. In that sense I feel for him.
However, and its a big however, I feel there is a sense of wrong that has been done here and many hard working people, who's hard earned cash are still being funneled into a machine, which only churns at a fraction it use to. And running away, pulling your PR team from the fire you created through your choices is not the way to go about business, when you have had a whole community, a passionate techno-phobic community invest their money and trust in you.
I want people to understand, that I am passionate about this topic, so if I debate about my views on this, its not personal, but rather, a need to see the right thing done. If it surfaces, that I have been incorrect all along, and that all of the proof I, and the rest of the community, have seen thus far has been proven incorrect, I then will apologize. However, until then I will continue to educate and prevent uninitiated people from spending their hard earned money on tier account that prove no better than its base product.
However, and its a big however, I feel there is a sense of wrong that has been done here and many hard working people, who's hard earned cash are still being funneled into a machine, which only churns at a fraction it use to. And running away, pulling your PR team from the fire you created through your choices is not the way to go about business, when you have had a whole community, a passionate techno-phobic community invest their money and trust in you.
I want people to understand, that I am passionate about this topic, so if I debate about my views on this, its not personal, but rather, a need to see the right thing done. If it surfaces, that I have been incorrect all along, and that all of the proof I, and the rest of the community, have seen thus far has been proven incorrect, I then will apologize. However, until then I will continue to educate and prevent uninitiated people from spending their hard earned money on tier account that prove no better than its base product.
We'll be keeping our OW account at the office, that doesn't come out of my pocket so doesn't bother me how much it costs. It works well (as I have mentioned
I admire your objective here, I appreciate finding feedback from people like you that help me decide which buying choices I should make. I also like cold hard data, so do what you can to get as much good information as you can from affected paying customers. My own experience linked with the fact that there was a ton of conjecture on this thread was the only reason I didn't buy in to the OW conspiracy as much as some others.
Only recently with the information regarding the two different tiered accounts sharing details (although not concrete but passable) and the fact that OW have abandoned ship here leads me to believe everything is not okay in Openweb land.
Also as DJ mentioned the other day, I admire how much work Keoma has put into building up his company, I just wish it didn't lose momentum because of some questions that should have easy answers.
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Ye look. We all have to earn a living. At the end of the day we all at some point in our lives have to support a family. And if you goto start your own company to do that, its hard living. Its not a fun and games. I admire Keoma's ORIGINAL goals. He wanted to do the same as Mweb advertised. He wanted to free the oppressed South African Internet market. I just think he lost sight of this and fell into the same hole as all the other ISP's and made the same mistakes, all just to make ends meet. In that sense I feel for him.
However, and its a big however, I feel there is a sense of wrong that has been done here and many hard working people, who's hard earned cash are still being funneled into a machine, which only churns at a fraction it use to. And, and running away, pulling your PR team from the fire you created through you choices is not the way to go about business, when you have had a whole community, a passionate techno-phobic community invest their money and trust in you.
I want people to understand, that I am passionate about this topic, so if I debate about my views on this, its not personal, but rather, a need to see the right thing done. If it surfaces, that I have been incorrect all along, and that all of the proof I, and the rest of the community, have seen thus far has been proven incorrect, I then will apologize. However, until then I will continue to educate and prevent uninitiated people from spending their hard earned money on tier account that prove no better than its base product.
It is just a sad for the 1 calendar month, 30 freaking whole days, notice that has to take place. This go about paying another bloody month for something that you don't want anymore. Why don't they cut their losses, let the peeps go, then there is no b!tching & moaning and everyone can live their life happier and without stress.
My 2 cents and please don't crucify me for it.
HavocXphere
Honorary Master
Gonna stay with OW for now since my account is still performing. Def keeping my eyes open for other opportunities.
Zewp
Banned
Edit : And yes, I am completely and utterly saying that because you constantly defending Openweb in this thread vs the hundreds of unhappy people
Mate, like DrJohnZoidberg I'm also on Original Gold and currently my account is blazing. The reason I'm not saying anything about it is because I know people like you won't want to hear it, but credit needs to be given where credit is due. My Openweb Original Gold account is currently performing amazingly.
Would you prefer people lie instead of admitting that they're having a good experience on their Openweb accounts?
PostmanPot
Honorary Master
Stockholm syndrome...
More people need to know that there are accounts out there which cost less, that blaze all day every day! Not just after hours, sometimes...
More people need to know that there are accounts out there which cost less, that blaze all day every day! Not just after hours, sometimes...
I don't mind that at all. Infact please post your experience here. It is what the thread was originally intended for.
I am not saying you do it, but I just don't want happy customers to shut down unhappy ones and silence them, playing off their negative experience as unimportant or a focused 'minority'.
I complained here numerous times due to Openweb regularly replieng here to unhappy clients in a negative fashion. I was one of those people who got a 'clever' replies to queries.
Now, however I will not form part of the innocent abused mass. I understand the business better, as I have spent a great amount of time getting to grips with what is true technical limitation due to the South African market including its infrastructure and what is PR jargon.
There is a reason why your experience is superior. You are paying a superior price. And thats great. You deserve that. Tou work daily for it.
However, look at it from another perspective. I am trying to look at it from another point of view. Look at it from the perspective of a family trying to make a living, running a small marketing business from home and all they can afford is Titan uncapped. Just are still paying for a service, even though its 45% of what you paying. That doesnt justify why their line should be completely unusabe till 11pm. They still paying and they dumb struck. They can't even open Gmail. They dont know any better. Support will end up telling them its their line and they will spend hours wasted on the phone with Telkom.
Like i said, i try and look at it from another perspective, not only what i can afford or just my experience. We have a good community here. We need to grow it and enlighten more people on what true value for money is in terms of Internet, and what they actually should be getting. Even if its just 45%. 45% is better than 0%. Account sharing, or no account sharing
DrJohnZoidberg
Honorary Master
I couldn't find another 20Mbps account for cheaper that performs as well as mine does. Tried AH uncapped but it was very unpredictable.
i.got~issues
Expert Member
Zewp... I had a great 3 years with OpenWeb.
Original Gold Uncapped.
R399 per month for 2Mbs was the last amount I was paying before I cancelled.
The last 6 months were a complete cluster**** of frustration.
My account became unusable between 9am and 5pm.
I was assigned a new account on more than one occasion.
Was wonderful for a few weeks, but became unusable just as before.
Telkom was blamed. My exchange was blamed. My equipment was blamed.
Other test accounts worked. Only OpenWeb was borked.
Occasionally it would blaze.
6 out of 7 days it was meh.
What did I get for 3 years loyalty... an account throttled to under 60Kbs.
R399 a month for a 2Mbs account that could do nothing from 9am - 5pm and then it was limited to under 60Kbs.
I am not talking about nzb or torrents.
Http downloads could not break 60Kbs on the new account assigned to me at 11pm at night.
No matter what I downloaded.
Youtube was capped at 240p.
My "support" replies were the same.
Telkom, line and my equipment.
I spent R2000 on new equipment.
Nothing changed.
Telkom came out twice. Cost me half a grand.
No issues found.
I signed with Afrihost Business.
Full speed 24/7.
R399 a month for an account that worked on my borked exchange, line and equipment.
OpenWeb support replied... "50Kbs is to be expected, if I want office hours internet I forsake my 2Mbs speed". R399 a month for 50Kbs.
When told about other accounts hitting full speed... they replied... "take it or go back to no internet from 9am to 5pm".
3 years support and I got told to take it or leave it.
So I left it.
And even with Afrihost's IPC issues, they outperformed my "Original" Gold in every way. For exactly the same price.
So, yes, there were moments of "Gold" performance... but nowhere near their asking price.
My R99 Incredible Connection uncapped account outperforms my "Gold" at R399.
Not once did support say "Hang on, that is not right... let us see what we can do..."
Not once did Keoma say "That is not right, let me see if there is an issue..."
3 and a half years and I was told "live with this or go back to the crap service you were experiencing.."
So... either I was lying about my crap performance... or Telkom and my equipment was not OpenWeb compatible or OpenWeb were delivering exactly what it was intended to.
I lied for 3 months about having no usable internet for R399 and paying other ISPs R399 at the same time.
Hmmmm.....
OpenWeb have had a good run at user's like me's expense.
Either Keoma is so hand's off that he is unaware of these issues or he has been complicit in the whole shebang.
But, I guess, I am the exception to the OpenWeb rule.
Go figure.
PostmanPot
Honorary Master
Glad you've had a good experience. Remind us which tier account you're on, with a link to the product?
Zewp
Banned
It would be nice if you could stop making assumptions based on a lack of information.
My account does blaze all day, every day. After my p2p issues were resolved last week I haven't seen the speeds dip below 80% line speed even once. This is pretty consistent with the performance I've had on this account for the past two years.
Zewp
Banned
And I really don't mind that people are posting about their issues here. As I said previously, I also had a period where I was stuck with absolutely shoddy internet on Openweb. I basically experienced internet hell for 6 months before I was finally assigned an account that performs good. I completely understand the frustration of being told that your account performs fine on their side and the issue is with Telkom or your equipment, when you know full well the issue isn't with Telkom or your equipment. I was told that myself more than a few times and at one point I was basically told "this is your internet, deal with it" after which I completely threw my toys out of the cot.
The thing is, I currently have an account that performs in line with what one would expect from a Gold Uncapped account and I know I'm not the only person who has this experience. It sucks that the Openweb internet is so inconsistent across users, with some enjoying blazing fast internet and others struggling to even browse web pages during the day. I just hate this recent notion that anyone who says their internet isn't completely broken is basically called a MrBeep accomplice.
DrJohnZoidberg just said that someone shouldn't be having issues with an unshaped account and immediately people attacked him for it.
My account has been performing normally most of the time, but I did have issues every now and then and I fully understand the frustration that brings.
But the way people have been losing their minds have been pissing me off to no end. Rather than taking a methodical approach and sussing things out, one aspect at time, you get people jumping onto every bit of new information, drawing all sorts of conclusions and then shirting on anyone's head who dare call for some rationality. I said early on that you guys are behaving like a lynch mob and you certainly drove that point home.
I have never denied that there have been issues, nor that accounts were shared when some actual proof was provided. I also never claimed to know everything about the industry, but kept trying to figure it out. But at every turn I get hammered for not immediately jumping on the bandwagon.
What we are left with now is that a major support avenue for OW customers has been ruined by the howling nonsense that this thread has turned into. There ARE still a lot of happy OW customers and you have screwed the lot of us, while some of you aren't even OW customers yourselves. I can understand being frustrated, trying to help out and getting to the bottom of things, but what you have done here has helped nobody. People were always free to pack up and leave for another ISP at any point.
I am now forced to look for another ISP where I will be paying more for the same thing, while having to wait for a month for the cancellation to go through. You should feel ashamed of yourselves, but instead you'll be patting yourselves on the back for being so "clever". I have had enough of this.
I freaking hate people.
“Think of how stupid the average person is, and realize half of them are stupider than that.” - George Carlin
But the way people have been losing their minds have been pissing me off to no end. Rather than taking a methodical approach and sussing things out, one aspect at time, you get people jumping onto every bit of new information, drawing all sorts of conclusions and then shirting on anyone's head who dare call for some rationality. I said early on that you guys are behaving like a lynch mob and you certainly drove that point home.
I have never denied that there have been issues, nor that accounts were shared when some actual proof was provided. I also never claimed to know everything about the industry, but kept trying to figure it out. But at every turn I get hammered for not immediately jumping on the bandwagon.
What we are left with now is that a major support avenue for OW customers has been ruined by the howling nonsense that this thread has turned into. There ARE still a lot of happy OW customers and you have screwed the lot of us, while some of you aren't even OW customers yourselves. I can understand being frustrated, trying to help out and getting to the bottom of things, but what you have done here has helped nobody. People were always free to pack up and leave for another ISP at any point.
I am now forced to look for another ISP where I will be paying more for the same thing, while having to wait for a month for the cancellation to go through. You should feel ashamed of yourselves, but instead you'll be patting yourselves on the back for being so "clever". I have had enough of this.
I freaking hate people.
“Think of how stupid the average person is, and realize half of them are stupider than that.” - George Carlin
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Heisenborg
Honorary Master
- Joined
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Are you high, are you actually HIGH?????
How can one be methodical and get to the bottom of this with lies being told to customers? You hate people? I hate people who just sit back and say nothing when the evidence is clear that this company has no ethics and when questioned they dissapear.