OpenWeb and their craziest e-mail to customers yet

The_Librarian said:
In hindsight the ISP's who used SEACOM should already have looked at redundancy measures after the first SEACOM failure... If they had, then they would not be in this sticky situation.

But they didn't, and opted to ignore the warning signs...
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You can't build redundancy into the system when the telkom ipc aspect of the network costs so much. My guess is the current accounts are borderline profitable, leaning more towards unprofitable. Its just one of those things, adding redundancy will push them firmly into the losing money phase and then what would be the point of being in business.

The phrase rock and a hard place comes to mind.

But hey i don't mind this at all, the bottom line is if you have mission critical stuff to run you can buy a few gigs of backup bandwidth from a sat3 isp. In the meantime we can now download 50 gigs of stuff where before we were stuck with around 5. Thats progress from where im sitting.
 
rakabos3 said:
Aquarat, GO SOMEPLACE ELSE with your childish comments. Openweb has always been a top notch ISP and I'm glad Mr BEEP said his piece, now run along and take your high school teacher mentality with you !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Hope i didn't make any speling mistakes in my post
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Well, just 3 actually :D

EDIT - 4 :)
 
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Extract from here suggests that SEACOM is not obliged to provide any redundancy:

"A Seacom spokesperson told ITWeb that redundancy measures or alternative routes to get international bandwidth were the responsibility of the Internet service providers and that they should have plans in place."
 
ok aquarat and MrBEEP, lets to an understanding that'll suit both of you now.

All communiques from OpenWEB will now be done by an outsourced PR company (extra cost passed on to OpenWEB consumer in the bandwidth price).
If SEACOM is down, all OpenWEB traffic will be rerouted via satellite etc (cost passed on to OpenWEB clients).

Any OpenWEB clients, or clients of any other ISP wanna give a hell yeah on this one?........... I thought not
 
Pffft. I love that about MrBeep and Openweb. They're always human - it kicks ass. I hate the usual PR droid who just says "There is a problem - we are attending." MrBeep just said everything the other ISPs wish they could and we wish we had enough voice to make heard.
 
Mantis said:
ok aquarat and MrBEEP, lets to an understanding that'll suit both of you now.

All communiques from OpenWEB will now be done by an outsourced PR company (extra cost passed on to OpenWEB consumer in the bandwidth price).
If SEACOM is down, all OpenWEB traffic will be rerouted via satellite etc (cost passed on to OpenWEB clients).

Any OpenWEB clients, or clients of any other ISP wanna give a hell yeah on this one?........... I thought not
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//slow clap
 
I really appreciated the e-mail. How many other ISPs communicate directly with their customers like that during an outage. And he hit the nail on the head regarding the real problems behind the industry.

OpenWeb FTW!

Thread FAIL.
 
The email to me feels like its talking to a buddy, one on one and for a CEO to do that to his customers i think is pretty damn awesome.
No so called formal stick up the **s jargon. I do agree with all though about ISP and the need for proper working redundancy
 
Oh so MrBeep may rant and that's ok even if the presentation was sub-standard, yet aquarat may not? I'm sure there was a stage MrBeep when you too only had 13 posts, how lame is it to disqualify criticism on the basis of number of posts instead of the content of what was said. You obviously have your fanboys but gentlemen, please let's not start sucking each other's dicks quite yet.

And WTF???
Internet in South Africa is worse off today with these cheap uncapped packages than they ever were before! At least in the past we had decent internet that hardly went down.
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What have you been smoking? Seacom being down is irritating but the situation for us is 10 times better that a year ago. Coming from the CEO of an ISP in direct competition to MWEB you gotta think there's some agenda behind that statement.
 
evilstebunny said:
Oh so MrBeep may rant and that's ok even if the presentation was sub-standard, yet aquarat may not? I'm sure there was a stage MrBeep when you too only had 13 posts, how lame is it to disqualify criticism on the basis of number of posts instead of the content of what was said. You obviously have your fanboys but gentlemen, please let's not start sucking each other's dicks quite yet.

And WTF???

What have you been smoking? Seacom being down is irritating but the situation for us is 10 times better that a year ago. Coming from the CEO of an ISP in direct competition to MWEB you gotta think there's some agenda behind that statement.
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You sound like a bloody Agent!
 
Was mrbeeb under the influence when he typed this?!

''Internet in South Africa is worse off today with these cheap uncapped packages than they ever were before! At least in the past we had decent internet that hardly went down''
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does your sentiments regarding cheap uncapped have anything to do with the fact that isps have to work a bit harder these days to make money?, its called competition and its wonderful for us consumers.
 
i think all isp's using seacom are so sick and tired of the outages. They get bad name and lose clients. Openweb is just showing their disappointment in seacom by sending these personal emails. Its keeping their clients happy. hahahaha.
 
evilstebunny said:
Oh so MrBeep may rant and that's ok even if the presentation was sub-standard, yet aquarat may not? I'm sure there was a stage MrBeep when you too only had 13 posts, how lame is it to disqualify criticism on the basis of number of posts instead of the content of what was said. You obviously have your fanboys but gentlemen, please let's not start sucking each other's dicks quite yet.

And WTF???

What have you been smoking? Seacom being down is irritating but the situation for us is 10 times better that a year ago. Coming from the CEO of an ISP in direct competition to MWEB you gotta think there's some agenda behind that statement.
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I agree with the part in bold. For consumers life is much much better, although from Mrbeeps perspective i can see how the new "dispensation" could be unpleasant. Shrinking margins coupled with unhappy and uninformed customer who don't understand the technical aspects surrounding the new seacom/uncapped accounts would make you go grey a lot younger.

Hopefully we will soon see a drop in seacom and telkom ipc pricing. I think its coming.

Uncapped for me has changed everything. The internet is now truly useful.
 
evilstebunny said:
Oh so MrBeep may rant and that's ok even if the presentation was sub-standard, yet aquarat may not? I'm sure there was a stage MrBeep when you too only had 13 posts, how lame is it to disqualify criticism on the basis of number of posts instead of the content of what was said. You obviously have your fanboys but gentlemen, please let's not start sucking each other's dicks quite yet.

And WTF???

What have you been smoking? Seacom being down is irritating but the situation for us is 10 times better that a year ago. Coming from the CEO of an ISP in direct competition to MWEB you gotta think there's some agenda behind that statement.
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MrBeep was not ranting in an open forum but in an email to his clients.

aquarat posted it in an open forum and should expect the responses he/she got from loyal OpenWeb customers...
 
Im not sure on this so correct me if im wrong but doesn't openweb resell MWEB uncapped? So in direct competition is not really the case.

Anyway, I think im gonna take Keoma's side on this, the guy is just as frustrated as we all are. It was a rant take it as such, I do agree there that there was some PR boosting and marketing in there, but I don't care.

This is so typical of us South Africans, there is a major problem and what do we do? We start fighting with each other on issues that really isn't important at all, instead of working on a solution...
 
ASS_SAZiN` said:
Im not sure on this so correct me if im wrong but doesn't openweb resell MWEB uncapped? So in direct competition is not really the case.

Anyway, I think im gonna take Keoma's side on this, the guy is just as frustrated as we all are. It was a rant take it as such, I do agree there that there was some PR boosting and marketing in there, but I don't care.

This is so typical of us South Africans, there is a major problem and what do we do? We start fighting with each other on issues that really isn't important at all, instead of working on a solution...
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You have the word ASS in your nick, nobody can take your post seriously
 
Damn I need to get on the mailing list! Way to go Keoma, tell it like it is.
 
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