Thanks cavedog and ZinSA for the warning. My eyes are opening now. I logged a call with them on monday morning(23rd feb). Till now they did not get back to me. When I sent them another email today to ask what is happening with that call they tell me to switch off my router for 30 mins to 're-establish your Telkom connectivity and reset your ports'. Why did they not tell me this 2 days ago? Is this not the height of pathetic customer services.
Stall tactics which will be converted to blame Telkom when the problem still isn't fixed....
Same old OpenWeb, lather, rinse, repeat...