I do realise that the accounts are just resold, and that openweb only have a small profit margin per account, but they're paying IS for the accounts on our behalf and should therefore make sure that IS fixes the problem in an acceptable time frame. The accounts have been this slow during the week for the whole month bar maybe two days.....
On the weekends and after 6pm it generally works fine... So the basic IS uncapped accounts are actually day-time throttled to 256Kb/s uncapped 4Mb/s accounts... To me its just unacceptable, and the gold account may be much better but that's not the point I was trying to make.
I understand your frustration. I sat with that problem for two months.... but the IS basic uncapped accounts, according to IS, are causing a lot of congestion, hence the slow speed. Therefore there isn't anything that one can actually do. That's exactly why I upgraded to a better account.

