Outlook.com account help needed please

[cvw777]

Hi guys. I sent an important e-mail and copied in another of my e-mail addresses. The person responded with reply-to-all, but the response only went through to my alternative e-mail address and not to my outlook e-mail. I am now expecting more critical time-sensitive mails over the next few days and am concerned that nothing will come in as they will only be directed to my outlook mailbox.

I have followed e-mail sync support here but none of this helped. I have also received subsequent e-mails after this one that never came through.

Any assistance would be greatly appreciated. TIA.

 

[AfriNatic]

Have you checked on outlook.com spam folder? The mail might be in the spam folder and any email client will not necessarily receive it.

I use use the build in mail app in Windows 10 and it works really well with outlook.com no need to fiddle with imap settings ect.

 

[cvw777]

Have you checked on outlook.com spam folder? The mail might be in the spam folder and any email client will not necessarily receive it.

I use use the build in mail app in Windows 10 and it works really well with outlook.com no need to fiddle with imap settings ect.

Thanks for the response. I have previously found a mail in spam and marked it as not junk. I am using the Outlook that came with installation of my Office 365. For the life of me I cannot find the reason for this mail not coming through.

 

[AfriNatic]

Thanks for the response. I have previously found a mail in spam and marked it as not junk. I am using the Outlook that came with installation of my Office 365. For the life of me I cannot find the reason for this mail not coming through.

Outlook could have have rejected it too if the mail server IP that is was sent from has a poor reputation so might not be an issue on your side maybe just strict spam filters from outlook. Have you tested from a gmail account or any other email account to see if it works?

 

[Rickster]

Hi guys. I sent an important e-mail and copied in another of my e-mail addresses. The person responded with reply-to-all, but the response only went through to my alternative e-mail address and not to my outlook e-mail. I am now expecting more critical time-sensitive mails over the next few days and am concerned that nothing will come in as they will only be directed to my outlook mailbox.

I have followed e-mail sync support here but none of this helped. I have also received subsequent e-mails after this one that never came through.

Any assistance would be greatly appreciated. TIA.

Login to OWA/365 and see if its there in the inbox or junk folder.

 

[TribbleZA]

Login to OWA/365 and see if its there in the inbox or junk folder.

Yes check online - may be in the junk folder on your web client