Outsurance defends Lying client with threats

R

Rexus

Member
Joined
Jan 23, 2012
Messages
16
Reaction score
0
I was leaving a parking lot when S H reversed out of her parking bay into the SIDE of my vehicle.
On site she admitted that she reversed into my vehicle and handed me all her contact information. I then called her the next day and she told me that she will not take responsibility for what happened, she will not make a claim with Outsurance, as she does not want to loose her "no-claim-bonus".
I was then told I must speak to her agent at Outsurance. A Donald Sambo who responded with:

"Good day
Please note we are not liable for your damages as you reversed into our clients vehicle. Please note we are not going to entertain your claim and any legal action taken against our client will be vigorously defended.
Donald Sambo"

I have photographic evidence of the incident and the security video footage, which I submitted to Outsurance.
They then had a lawyer contact me after I told them I was going to go public with this. The lawyer wanted to know how strong my case was and then said that I cannot go after outsurance, as they are not responsible, but they will defend the guilty party.

What do I do next?
 
Last edited by a moderator:
Posting the woman's name on a public forum probably isn't the best idea...

Do you have insurance - let your insurance company deal with it.

If you don't have insurance then you deserve whatever Outsurance throws your way.
 
Get a quote to repair the damages.If it's less than 15000, you can drag the alleged perpetrator to the small claims court.

Don't waste your time, or airtime for that matter, speaking to Outsurance. If your case is strong enough they will eventually contact you to negotiate a settlement amount.
 
Make the claim. Your insurer will take care of the rest. And she'll lose her 'no-claim' bull**** anyway.
 
Please seek advice from the insurance ombudsman. Having security footage and photo evidence. You have a fairly strong thrid party claim going there. And the fact that the guilty party admitted liability. As a client of an insurance company you are not to take any liability after an incident.

If you have insurance, you dont have to claim, your duty is to inform your insurance company of the incident and then just advise them that you are not claiming from your insurance, they will assist you in recovering from the third party.
 
A colleague was involved in a similar scenario with Outsurance.

He started Small Claims Court procedures, they settled before going to Court.

Outsurance have a reputation for this type of thing, I often hear of such cases.
 
Do you know for a fact that Outsurance knows their client is lying? If not, it seems like they are just doing their job

But why you don't just let your insurance deal with this who knows. You presumably have insurance, in which case you pay them lots of money for exactly this reason - so that they can fight these things for you
 
It seems to be standard procedure to initially refute claims and deny responsibility, no matter what the circumstances.

What did you do? Crab crawl sideways into the back of her car?
 
OP,

edit your post. rather use initials or similar.



Then go to your insurer.
Lodge a claim.
inform them of events so far.

then watch as they do what you have been paying them for.
They might charge an excess now, but will reimburse you once the claim has been resolved.

And if the other party contacts you refer them to your insurance while advising them you are not currently able to respond or comnent directly.
(probably similar to what outsurance told her)
 
Last edited:
Then I guess stupid is as stupid does.

It is cheaper to pay insurance on a monthly basis than to pay a lawyer to fight your legal battles on a once off basis.
 
Did you report the accident at the police station within 24 hours and do you have a case number?
Did she also report it - have you seen what she claimed?
 
Look, its prudent to have insurance, but it is not a requirement.

Assuming that the security video supports the OP's version, Outsurance is being unnecessarily obstructive here.

IMO the OP should just go to the Small Claims Court, Outsurance will settle.

Voluntarily or otherwise.
 
Jola said:
Look, its prudent to have insurance, but it is not a requirement.

Assuming that the security video supports the OP's version, Outsurance is being unnecessarily obstructive here.

IMO the OP should just go to the Small Claims Court, Outsurance will settle.

Voluntarily or otherwise.
Click to expand...

Depending on extent of the damage. Unless OP drives a clapper, it doesn't take much damage to reach the Small Claims Court limit of R15,000.
 
I've posted this thread on Twitter and mentioned @OUTsurance - they are asking for more details... I've told them to contact you directly Rexus!
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X